I am an existing customer and when considering further investment I decided to use Close Brothers again. The online application was simple and very user friendly. Overall, I am extremely happy with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company sends out hard copy which is clear and easy to understand and not weighed down with lots of unnecessary paperwork. It is easy to make my wishes for investment known with further clear con... See more
Company replied
The ease with which one can handle one's ISA account. The excellent percentage rates they offer and the personal service their staff give if one has to make contact.
Company replied
The application process is quick andstraightforward. The info is clear and easy to follow. They have a good range of products, which meant it took me no time to identify the type of account I was look... See more
Company replied
Company details
Written by the company
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Contact info
10 Crown Place, EC2A 4FT, London, United Kingdom
- 0203 857 3050
- www.closesavings.co.uk
4.3
Excellent
207 reviews
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Good reputation over a long period
Good reputation over a long period. Now a competitive interest rate. Hassle free account opening procedure.
Availability of having a joint account. No necessity to have an app.
3 December 2024
Unprompted review
Reply from Close Brothers Savings
Hi Chris,
Thanks so much for taking the time to leave a review. We're thrilled to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy to follow online account opening…
Easy to follow online account opening and setup
4 December 2024
Unprompted review
Reply from Close Brothers Savings
Thank you so much for taking the time to leave a positive review. It's lovely to hear about your easy application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Taking out a Fixed Rate Bond
Very easy process, transfer of funds instructions very clear.
23 October 2024
Unprompted review
Reply from Close Brothers Savings
Hi Jim,
Thanks so much for taking the time to leave a review. We're thrilled to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Transferring and ISA from a different provider
I decided to move an ISA from a different provider to Close Bros. I completed the simple form online asking Close Bros to have the money moved on maturity. The process was very simple and I was able to select the old bank from a drop-down list. To my surprise the money was in Close Bros bank the same day as maturity. Very pleased and very impressed. Thank you Close Brothers.
24 September 2024
Unprompted review
Reply from Close Brothers Savings
Hello,
Thank you for taking the time to leave a review! We're thrilled to hear about your great ISA transfer experience.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Difficult to complete an application for an ISA
It was really rad work to complete an application. In the end I had to contact customer services who were let down by the software. I thought I was maybe being scammed until I contacted the FCA.
29 August 2024
Unprompted review
Reply from Close Brothers Savings
Hi Alan,
Thank you for submitting a review. We're sorry to hear that you encountered some issues during your application.
We can see that our team have tried to contact you today, however if you prefer please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays) for further assistance.
Easy to apply for a one year fixed rate…
Easy to apply for a one year fixed rate savings bond. Website was easy to navigate, confirmation e mail after each funding was nice. Register for online banking arrived in a timely manner and was again easy to setup. All in all I am very satisfied with my dealings so far.
27 August 2024
Unprompted review
Reply from Close Brothers Savings
Hi Steve,
Thanks so much for taking the time to share your feedback. It's great to hear about your positive application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Clear and User Friendly
The information was clear and the process was user friendly
23 August 2024
Unprompted review
Reply from Close Brothers Savings
Hi Mary,
Thank you for taking the time to share your feedback! We're thrilled to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Opened an account just got message that…
Opened an account just got message that there was a error message, had email asking for deposit yet you cant even get your website to work correctly. Saying I would get a letter still not received anything though the post 5 working days later
17 August 2024
Unprompted review
Reply from Close Brothers Savings
Hi Keith,
Thank you for submitting your feedback. We're sorry to hear about the issues you have encountered when opening your account.
We can see that you have spoken to a member of our team today, however please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays) if you require any further assistance.
Wonderful personal service
The extremely helpful gentleman helped me to transfer my existing isa into a new account and also gave us a higher rate than that advertised for a rollover, he then step by step helped me to set up another account to transfer in second isa from elsewhere at the maturity date. We have used Close Brothers a lot over the years and have always had wonderful service. Highly recommended
19 August 2024
Unprompted review
Reply from Close Brothers Savings
Hi John,
Thank you so much for taking the time to share your feedback! We're thrilled to hear about the great service you received from us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again!
Used Close Brothers for the first time…
Used Close Brothers for the first time and very impressed with the interest rate, the simplicity of the application process and the communication. All excellent
16 August 2024
Unprompted review
Reply from Close Brothers Savings
Hi Jon,
Thank you for taking the time to share your feedback! We're thrilled to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Good rates and easy to open an account
Good rates and easy to open an account. Website page crashed trying to reset password.
12 August 2024
Unprompted review
Reply from Close Brothers Savings
Hi Mark,
Thank you for taking the time to leave a review; it's great to hear about your easy account opening experience!
Your feedback regarding your password reset has been passed on to our Digital team.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
A response no less.
Sad it takes a scathing review to get a response.
However a positive conversation and my account is now open.
8 August 2024
Unprompted review
Reply from Close Brothers Savings
Hi David,
Once again we would like to apologise that you did not have a smooth experience when opening your account and we appreciate your feedback.
We understand that one of our complaint specialists has now been in touch with to discuss your experience; please do not hesitate to contact us if you have any further queries.
Easy to apply and set up online…
Easy to apply and set up online account.
Have invested with them before
12 July 2024
Unprompted review
Reply from Close Brothers Savings
Hi Brian,
Thank you for taking the time to share your feedback! We're thrilled to hear about your positive experience.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Its always nice to speak to an actual…
Its always nice to speak to an actual person, but even more impressive when that person remembers you from an earlier conversation and goes that extra mile to resolve matters.
Competitive products are backed by a professional team and i recommend them to other SMEs.
19 July 2024
Unprompted review
Reply from Close Brothers Savings
Hi Andrew,
Thank you so much for taking the time to leave a review. We're thrilled to hear about your great experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Reply from Close Brothers Savings
Hi Jennifer,
Thanks for leaving a review - we're thrilled to hear about your positive experience!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team.
Highly satisfied customer
I have been a customer of Close Brothers for many years and have always found them to offer an excellent service coupled with extremely competitive saving interest rates
11 June 2024
Unprompted review
Reply from Close Brothers Savings
Hi James
Thank you for your kind feedback, we really appreciate you taking the time to submit a review.
We are delighted to hear about your experiences.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team.
Thank you again.
Great rate and really clear comms
Liked the really clear communications that my initial payment of £1 will only get 1% (my full deposit isn't quite ready yet - the account was completely set up quicker than I expected.
3 June 2024
Unprompted review
Reply from Close Brothers Savings
Hi Paul,
Thanks so much for taking the time to leave a review. We're thrilled to hear about your positive onboarding experience!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Bad experience with Close Brothers
I applied for a Close Brothers savings account and after a few days received E-mail confirmation that the account was open and that I needed to deposit money within 10 days. A code for internet banking never arrived and therefore I was unable to deposit funds within the given timeframe. The product has now been withdrawn so I will open an account with another provider.
27 May 2024
Unprompted review
Reply from Close Brothers Savings
Hi Susan,
Thank you for submitting your feedback. We're sorry to hear that you didn't receive your internet banking code in time to fund your account.
To discuss this further please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
The waiting time to speak to someone very good.
Well I made some silly mistakes making the application very confusing for the customer support agents.
The customer service team did not respond it was only a couple of days ago. However I spoke to such a nice young man Henry Allsop he had the patience of a saint. A very positive experience so far.
13 May 2024
Unprompted review
Reply from Close Brothers Savings
Hi Elaine,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear that you have received great service from Henry.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Well established and trustworthy investment company
Very clear literature including an accurate breakdown on actual returns on a three year fixed rate cash ISA.
Very good online security and a solid reputation as an investment company.
I’ve used Close Brothers in my career in financial services and as an investor.
11 April 2024
Unprompted review
Reply from Close Brothers Savings
Hi Padraig,
Thank you for your feedback; we really appreciate you taking the time to submit a review! It's great to hear that you've had a positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
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