Close Brothers Reviews 

Close brothers have been very good and helpful, I have had no problems with my car finance and when we changed the car recently I rang with a query and the gentleman I spoke to was really helpful and friendly

Very quick replies, and very flexible contracts they were very helpful and explained every detail in full I highly recommend these guys

I am absolutely enraged by how Close Brothers Motor Finance handled my situation, and I’m writing this to warn anyone considering signing a finance agreement with them.

From the very beginning, the finance agreement was set up incorrectly. I purchased a company car, everything was under the company name, yet the finance agreement itself was put in my personal name. Because of this mistake, payments could not be collected properly from the business account.

Every single month the payment bounced back, and I had to manually chase and sort it myself. I contacted them multiple times trying to resolve the issue, only to eventually be pushed into their complaints department because apparently nobody else could fix it.

To be fair, the woman handling the complaint was polite and apologetic. She assured me several times that while the complaint was being investigated, this situation would NOT affect my credit score. The investigation dragged on for weeks, with long gaps between responses, and they even compensated me £50 acknowledging the mess they had created. I was also advised to set up a standing order instead because they admitted they could not properly fix the account setup.

However, despite being reassured my credit file would not be impacted, my credit score still dropped by 32 points because of THEIR error.

But it gets worse.

Once the complaint was “resolved” on their side, I made a double payment to cover two months exactly as instructed in their email. Later I discovered the payment had apparently gone into some sort of holding account and was never correctly allocated. Instead of identifying this themselves, they continued marking my account as being in arrears.

Today I then received another phone call telling me I was behind on payments — despite the money being paid weeks ago.

The level of incompetence, stress, and poor internal communication has been unbelievable. I have spent countless hours chasing issues that were entirely created by their own incorrect setup and administration failures.

Avoid if you can.

Elisa and close brothers colleagues have been absolutely amazing in helping me through a very difficult time over the recent months. I am so grateful for all their support in helping me so I can manage my finances and still keep my car. Thank you close brothers colleagues I am so grateful thanks Rebecca Griggs

I purchased a car and used close brothers to finance the vehicle. Within the first month a significant engine fault occurred and the car had to be returned. Close brothers were so slow to respond everything was left to me to sort out. They still own me a months premium that was paid but they are now saying the account is zero and no refund is showing. I would use caution when buying a car as if there is a fault they do not do what is legally required of them. I would not recommend or use them again as I have had such a bad experience. The staff cannot do anything, I keep getting a stock response that everything seems to take 4-5 days. I was even told that is I failed to make a payment I would incur a penalty even though the finance had been unwound and settled. Not a very good company if things go wrong.

Unfortunately my car had engine issue and i had one more year to pay
I opted to pay all the amount left because i need to sell it for parts
In 3 min i done it with a realy professional women by the phone

Very happy with the way the procedure went, very satisfied with how the finance and application went through, all and all a very unstessfull experience

Been a great company to be with absolutely no problem been with them years now would recommend

Thanks for the help for today

I want to thank Close Brothers for finally settling my claim, your service has been exemplary, your advice and guidance the very best

No problem with company 2 finance agreement

Hi although I didn't have a finance long with Close Brothers the compassion and professionalism shown by Joseph my complaint handler complaint reference cdcr-100378826 was impeccable and I feel he went above and beyond in my time of need through no fault of my own or his I was left stranded and unable to take my disabled son to school or leave the house due to my own disability but Joseph agreed in my circumstances that he would facilitate a hire vehicle while my faulty vehicle was dealt with and until I purchased my new vehicle for this i am extremely grateful thank you

Good communication.
I received No threats.
When I was running behind payment, they reminded me.
They spoke to me in a good manner.

Easy company to deal with and good communications. Would recommend for your finances.

I found Close Brothers to be very good, never had a problem with them. I got a statement from them every year.

I feel that Close Brothers have been very loyal to me & I want to thankyou for all the support that you have given me, I still have my home insurance with Close Brothers so in a way I'm still on the books. It's not beyond the realms of possibilities that I may well be back with Close Brothers in tge future. Best regards & wishing Close Brothers every success moving forward.

Tried to change my van finance so that it came out of the joint account as me and my missus have decided to pay for it out of there. But close brothers won’t let me do this 😂 able to change everything els, the joint car, the phones, everything! Other than this. Can see why they have such shit reviews. Definitely won’t be using them ever again. And the lady I spoke to on the phone needs to blow her nose. Could barely understand her.

The staff were really helpful. We had a issue with the car and close brothers dealt with it from the garage to finish. I would use them again I have most respect for the employee,s they made my experience of car finance great with advice that made things go easy and if I finance another car I would hope it will be through close brothers.

Refusing to comply with GDPR, refusing me a subject access request and doing so with very short, sharp, and abrupt email responses. Poor service, ill manners from staff.

Please use any other finance route. If anything goes wrong they have no interest in supporting you. I am still struggling to get any progress from issues that i flagged back in January. I am now at 5 weeks with zero contact despite numerous emails. And when you phone only your “case handler” can talk to you, there is no escalation route.

I have had to submit a case to the financial ombudsman, lets see how far we get with that.

Regarding your response below, i assume you have spelt “customer” wrong, in which case you have already been copied into all of my emails. I have forward you the email chain.

I cant seem to call you as i can only speak to “debbie” and she is never available, so can you please call me? My number is in every one of my emails