Clockwork Removals and Storage Reviews 

1,565
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, professional, and friendly, often going above and beyond to make the moving process stress-free. Many highlight the excellent service, noting that teams are helpful, supportive, and handle belongings with utmost care, ensuring reliable and on-time delivery. People also commend the customer service for clear communication and helpfulness, contributing to a smooth experience. However, some customers noted issues with damaged items or property, with belongings sometimes being thrown without care or packing being insufficient. A few other people also felt that staff could be unprofessional, citing instances of rudeness, delays in arrival, or a lack of sufficient personnel. Some also mentioned items being omitted or misplaced during the move.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Product

Users describe ambiguous interactions with product, with many customers reporting that their items arrived... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrived as planned and on... See more

Customer service

Customers had positive experiences with customer service, highlighting professional, caring, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied

Rated 5 out of 5 stars

From initial contact everyone was helpful and friendly. They kept me well informed and were always pleasant when dealing with any queries or requests. On moving day the guys went out of their way to m... See more

Company replied

Rated 5 out of 5 stars

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more

Company replied

Rated 5 out of 5 stars

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

Promotion box for Clockwork Removals and Storage

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,565)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Artlink: safe in their hands

I had some large, delicate wooden model ships to transport and store while we moved house. Clockwork’s specialist arm, Artlink, carefully packed, stored, transported and unpacked my ships and their perspex cases without any damage whatsoever. They knew exactly how to ensure the items were protected, and took great care in unpacking, checking the models and cleaning their cases. They are now safely on display in our new home and I’m both pleased and relieved I used them. I would highly recommend Clockwork’s Glasgow Artlink team to anyone wishing to move delicate, valuable or sentimentally important fragile items. Their staff are clearly experienced in managing such items, having worked for many years moving irreplaceable items for museums and collections.

15 December 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for your feedback we really appreciate it

Rated 5 out of 5 stars

Great service, thank you!

Kelly was brilliant and so were the guys that did our small office move. Great communication, time keeping and overall service.

15 December 2025
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review.

Rated 5 out of 5 stars

Great removal company

The team on the whole were friendly , fast and very helpful . Didn’t even complain when we didn’t get the keys until nearly 4pm. By which time it was dark and had started to rain . Sorry guys .

7 November 2025
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Reply from Clockwork Removals and Storage

No problem, we were happy to assist. Thanks for the review.

Rated 5 out of 5 stars

Excellent job

Guys turned up promptly. Were excellent in getting everything packed away on van and were so good with getting all the bits and pieces which we hadn't manage to get away. Also at other end all boxes/packing boxes were put away and job finished promptly. Absolutely great job. Would definitely recommend.

7 November 2025
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Reply from Clockwork Removals and Storage

Thanks so much for the lovely review and recommendation, we really appreciate it.

Rated 5 out of 5 stars

Friendly

Friendly, cooperative and caring delivery guys.

28 November 2025
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Reply from Clockwork Removals and Storage

Thank you!

Rated 5 out of 5 stars

Did the job as asked

Did the job as asked. One of the things during my renovations that went right.

27 November 2025
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Reply from Clockwork Removals and Storage

We are delighted to hear this - thank you.

Rated 5 out of 5 stars

Office move

We had an office move to do at very short notice. Quote received within 24 hrs of site visit and crates delivered within the week. On the day itself there were plenty of bodies to help out and they couldn't have been more accommodating. Polite and helpful, making it as stress free and smooth as possible. Unloaded promptly and systematically at our new premises.

12 November 2025
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Reply from Clockwork Removals and Storage

This is great to hear, thanks so much for taking the time to review us.

Rated 5 out of 5 stars

Excellent service

Excellent service. Made everything go really smoothly. Very efficient.

10 November 2025
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Reply from Clockwork Removals and Storage

Thanks, so much.

Rated 5 out of 5 stars

Excellent

From getting the quote to delivering the last box Clockwork did what they said they would.
Timely efficient & friendly

11 November 2025
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Reply from Clockwork Removals and Storage

This is brilliant to hear, thank you.

Rated 2 out of 5 stars

It took from 9 am to 7pm for a removal…

It took from 9 am to 7pm for a removal all our boxes were packed prior. Men were unfit for the job

7 November 2025
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Reply from Clockwork Removals and Storage

Thank you for sharing your feedback. We strive to provide excellent experiences for all our customers so it’s disappointing to learn that your experience didn’t fully meet your expectations. The duration of the move was longer than originally estimated due to several factors on the day including a long wait for keys. Despite the difficulties, the crew worked hard to complete the job. If you’d like to discuss any of this further, we’re here to help.

Rated 5 out of 5 stars

Great job from start to finish.

Great job from start to finish.
Would definitely recommend Clockwork and if I move again will be using them.

5 November 2025
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Reply from Clockwork Removals and Storage

Thank you, you know where we are if you need us!

Rated 5 out of 5 stars

Clockwork Perth Depot made our removal easy

The team at Clockwork Removals, Perth Depot were incredibly professional and efficient when moving our warehouse from Forfar to Dundee. The team remained steadfast despite challenges that arose at our end and saw the move through into the evening ensuring a smooth transition for our company.
Their staff were incredible, no breakages whatsoever, and always eager to help position everything where it needed to go.
We would highly recommend them and utilise their expertise again.

25 November 2025
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Reply from Clockwork Removals and Storage

This is all great to hear, thanks so much for the review and recommendation.

Rated 5 out of 5 stars

James and Corry made our removal less stressful

James and Corry were a delight to deal with. Nothing was too much trouble and they made the removal experience less stressful. They handled our furniture with care and not a single item was damaged.

27 November 2025
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Reply from Clockwork Removals and Storage

Brilliant, thanks for the review.

Rated 5 out of 5 stars

Prompt

Prompt, polite, hard working and a fair price.

31 October 2025
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Reply from Clockwork Removals and Storage

Great, thanks for the review.

Rated 5 out of 5 stars

The team were great from start to…

The team were great from start to finish. Friendly, professional and took great care of our belongings.
Packed items carefully and worked around our needs as the customer. Highly recommend Clockwork for any move, local or national! Been using them for over 10 years!

24 November 2025
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Reply from Clockwork Removals and Storage

Thanks so much for coming back to us - we really appreciate it.

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