Lloydstsb Reviews 

AVOID AVOID business banking !!!!
My mother and I have been with this bank as directors for over 15 years. My mum had a heart attack and I am pregnant. I’ve had to take over the business alone and renew an overdraft we have had for over a decade. After about 10 hours sorting out and answering ALL renewal questions many, many phone calls and about 200 emails of info I was requested to send in. I finally get a call to tell me they had taken our 45 k overdraft away haven’t renewed it so we will need to pay it back and ALL money that was recently paid into the account from suppliers has been eaten up and there is nothing I can do about it. They will take the overdraft away month by month and leave us without a penny of overdraft even though the business has grown over the years in every way. It’s all because I banked with NatWest and was paying them back for an OD we have had - we were on a repayment plan. They took ALL the OD away after 15 years of banking !!!! No reason. Avoid them. They know our family situation and they have no reason to take away ALL of the overdraft leaving our 15 year business with ZERO cashflow. To go from 45k to zero overdraft after lengthy renewal periods each year which take. Hours weeks and months to renew AVOID. No communication AT ALL between them and they will drop you at the drop of a hat I am moving to Barclays as I cannot stand this bank. Everything is lengthly and takes FOREVER!!!!!

Terrible customer support team. Very lazy, rude, dismissive and give incorrect info.
They are also difficult and will refuse to open your blocked credit card as too lazy and give false information.
Best to move to another bank. No wonder they offer free £200 to join them as everyone is leaving them as they have incompetent customer service and fraud teams.

Been with this bank around 7 years aftdr being with a another useless Bank however Lloyds Bank make my last Bank Gold standard compared to these Cretins. Horrible rude patronising staff & thats from the complaints Department.
All i wanted to do was change my address but as a. Injured Army veteran rang them to do it as i had no access to my laptop and i have a hand injury where i lost 3 fingers in my Army service & blind in my left eye due to the same incident.
They denied they were discri.inating me but i explained .my disabilitie to them many years ago. Yeah we have the down but you need to change your address online so i ssid i will .make a complaint as your patronising me & not considering my disabilities as an An injured Afmy veteran . However it made no difference at all. Horrible disgusting people glad im switching Banks not that that will bother them.

Opened an account with them transfered funds to account then got a text msg saying they were closing my account due to fraud reasons which is absolutely ridiculous they wouldn't let me transfer my money back told me I have to go into branch with my i.d which is miles away I have no transport & have disabilities spoke to member of staff on the phone who was rude and unhelpful if they were closing my account then i shouldn't have been able to transfer my funds in the first place bad service worst bank ive ever dealt with disgraceful
This the message I was sent....
MS Norton after you recently applied for a Current Account, we needed to complete some further checks. Based on some information you gave, or we've had from credit reference or fraud prevention agencies, we've had to close the account. Please destroy any letters, cards or PINs you receive. If you have a credit or debit balance, we will be sending you a letter with next steps for dealing with this. We appreciate this may not be expected so if you'd like to talk to us, please call 0345 835 8020. We're here Monday to Friday 8.30am - 5.30pm, and Saturday 9am - 12.30pm.
I managed to get to the bank yesterday only to be told the accounts department had closed staff member was very rude wouldn't even hear me out told me to come back another time
No help whatsoever!!

What an absolute joke I’ve been banking with Lloyds business for over 20yrs money goes in daily upto date with all payments etc so they decided to remove an extremely small over draft so I was on the phone for over an hour wanting to know the ins and outs of my business which they can see for themselves as my card payments are there to see to eventually tell me they wouldn’t review the overdraft until they see the last two years accounts my god really it would cost me more for the accountant to forward them that what the overdraft is worth.so I just said take it fortunately I can manage without it but what a joke we’ve had a pandemic and pretty much we’re forced to have a bbl which I’m still paying just to live at that time and there now quibbling over a stupid overdraft it must be horrendous for businesses that do have a large overdraft because they will take it don’t want to lend just want ur money

nightmare!!! I get a text code asking if I had tried to log on to my internet account. I had not so I tried ringing the number on text msg and got through...got the automated questions about security etc and answered. Then they say they'll put me through to an assistant. I wait a minute - then get cut off!! This happens 4 times!!!
I had already tried the virtual assistant - waited ages then a guy called Sayed answers - hooray! - I type in my question and...........NOTHING!!!! He disappeared!
I get through eventually on the phone and speak to a lady - tell her I got this text message with a phone number on it I had rang- 'is the number legit?' I ask...obviously I tell her I just gave all my details to it 4 times and got cut off...she looks it up and....she doesn't know!!!????!!!! She says 'wait while I get a colleague'...I wait a minute and.....I get CUT OFF!!!!!!!!
I have wasted 70 minutes of my life and am stressesd and still have no answer - it's beyond belief! They have NOT even bothered to ring me back!

Absolutely useless no accountability I phoned after a week and they escalated my complaint. I phoned up the next day and they said my complaint was still waiting to be allocated. What is the point of escalation if it doesn’t get allocated!!! Pathetic customer service!!!!

Lloyds business support are an absolute joke 5 weeks to get a decision on a loan that was 95% chance of success. Profits and loss too irregular over last few years. No £&@T Sherlock there’s been a global pandemic two recessions cost of living crisis a war. Your supposed to support small businesses absolute waste of time needs reporting to someone how they look after there customers

Every day this week that I've tried to make simple payments/transfers, they've been blocked requiring ANOTHER call to the fraud team. Fraud prevention is one thing but repeatedly blocking transactions to companies I've already approved like national savings is ridiculous

They blocked a bank transfer requesting I ring fraud! They have blocked several of my payments in the past. I rang them and they started asking intrusive questions about the payment. Which I told them it’s none of their business since I know it’s not a scam as have used the service before! I then got threatened on the app that if I don’t ring them and tell them they would log me out and not be able to log back into my online banking! They were rude and forced me to tell them the reason of payment. Have had nothing but an awful time with Lloyds bank! Problems with overseas payments and crypto constantly!

I have been a customer of Lloyds Bank for 43 years. The service has gone down hill over the last few years. Branches closing and opening hours now shorter.
I tried to pay a cheque into my account over the counter today, they don’t accept cheques now over the counter. As a disabled customer I was shocked that they don’t support customers to pay cheques in.
****Update- I made a complaint on the website, I was called by a lovely lady the next day who was able to resolve my complaint, offer compensation and also updated my account so that it doesn’t happen again.

Wasted hours on the phone line trying to get a very small business loan or overdraft for a short period of a couple of months with proof we could pay it back after those 2 months. But after wasting lots of time on phone lines often repeating procedures due to their incompetent sytems/business advisers we were refused on ridiculous grounds and told in a year we would easily get a loan which in our opinion is just pointless as we won't want one then.

I've been trying have ISA transferred to another bank but ISA team ( who are useless) keep rejecting request stating account does not exist when it us clearly on my online banking.
Have made numerous calls abd got nowhere so went into local branch to make formal complaint only to be told there was nobody available who were credited to take complaints and gave me a number to call.
Did this and 1st time thought complaint had been registered and told to call back in 3 days time for update. Called back only to find that this hadn't been done so complaint then registered..again told to call back in 3days time for update.
Called yet again ..no update so complaint is now being escalated....then told they have up to 8 weeks to resolve matter.
What a joke and absolute disgusting customer service. Seriously considering moving all accounts but worried that..that would go wrong too.
Do not get involved with Lloyd's ISAs

Just went Lloyds branch on soho road staff was so rude and unhelpful ended up going to West Bromwich branch so helpful

I have been a loyal business customer of Lloyds for over 17 years. Initially, I had dedicated Relationship managers who were excellent. However, in recent years I have experienced the worst customer care and service from its seemingly inexperienced, poorly trained, and unhelpful employees. There seems to be no understanding of how to look after their clients. My issues are too many to go into however I am now looking at other banks to take my business to.

If I could rate Lloyds 0 stars I would. I had my phone stolen 2 weeks ago and on the night I called Lloyds bank to remove all accounts on that phone. I was rest assured and told everything had been done, and not to worry.

6 days later I managed to log back into my account to find that nearly all my money had been attempted to be stolen using my OLD card which EXPIRED 1 month ago 2 days after I called Lloyds to prevent this. I didn’t have time to update the details on my phone.

It took me 12 attempts to reach the fraud department, nearly half the time I was HUNG UP! i was disgusted, to be blamed for having my phone stolen and then hung up!

Instead of just deleting my card I was sent 3 brand new cards, and every time a transaction was done with my EXPIRED card, they’d just send me a new one!

Do not listen to Lloyds your card expired can still be used for all transactions, and they will not speak to you if you have a valid point.

I now will be addressing this with my solicitor.

Useless

Very poor service from the customer service centre re business banking. I wanted to add an additional signatory to the account. The website for this asks if one wants to add the new signatory to all of one's business banking accounts. If one does say "yes" then it will apparently add the signatory to all of the companies of which one is a director....but only ask for consent (abd contact details) for this from 1 authoriser from 1 business (!) whose details one supplies.

The response from customer service was initially confused, but came to the odd conclusion that, for directors of more than one company, the authoriser would also need to be a signatory on all of one's companies. This is very user-unfriendly for those who are directors of more than one company; or, if it does authorise the person on additional companies which haven't given consent to the addition of a new signatory, a serious security flaw.

The previous person to whom I spoke was very patronising and was of no help at all, seeming to want to explain at length how to scroll down a webpage and what a .pdf file was (I'm well aware of this kind of thing)

My wife has been trying for 2 weeks to get logged on to online banking.She has been sent 6 temporary passwords none of which worked.The frustrating non help from Lloyds bank has been pathetic.She will shortly be joining another bank.

1 star, far 2 many...

An absolute disgrace. "Advertising is legalised lies." HG WELLS.

As is evinced by their fraudulent advert(ising SCAM).
Invest £50.

In 1990, I foolishly invested £750 in Anglo Swiss Mining.

But to my consternation & indignation, Lloyds mis-placed, my shares within their vaults.

Adding insult to injury Anglo Swiss did same when then a decade later issuing a two for one exchange.

Consequently, both rendered them worthless.

Once bitten twice shy.

Banksters!

Very poor service, very unhelpful and unprofessional. They make a lot of mistakes with no proper filing system, long waits on the phone . We get passed from one person to another. Very incompetent staff.
What a regret.