I was using this company few years,but their service (http api) turned to be very unreliable,so many sms delivery failed and customer service is the worst one can imagine.After waiting for example a w... See more
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Very poor customer support. They account management is pretty weak. They don't follow up promptly and you get weak support if at all. If you rely on them for running you business, you bette... See more
Company replied
Finally switched to their new platform. Began with campaign manager which you have to click on 4 or 5 times before you can get to it. Have scheduled messages that need to be redone but you are u... See more
Not only is this the most expensive company, (180 USD as "Setup Costs") where other do not charge for this at all. The worst is their lack of service. I was trapped into their confusing service proces... See more
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- e-Commerce Solution Provider
- Software Company
Written by the company
Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in Silicon Valley, CA, and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.
Contact info
United States
- support@clickatell.com
- www.clickatell.com
1.4
Bad
91 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SMS delivery issue in some countries
SMS delivery issue in some countries, sometimes for days! Poor support and many issues.
25 July 2017
Unprompted review
Very poor customer support
Very poor customer support. They account management is pretty weak. They don't follow up promptly and you get weak support if at all.
If you rely on them for running you business, you better be prepared for significant downtime.
They need to learn how to communicate with their clients. Ironically, they are in the telecommunications business without communicating.
Leaving messages on their VM and sending in email tickets for "24/7" support is left on deaf ears.
Where are you guys when your customers need help?
3 April 2017
Unprompted review
Reply from Clickatell
Hi there, Alex
We’re sorry to hear about the negative experience you’ve had. We’ve escalated this matter to our support team and will be in touch soon.
After 1 Year integration Still not working - Customer service does NOT follow up
I spent more than a year , and hundreds of dollars in programming time. Bottom line this company does NOT know how to integrate into the USA SMS network. EVERY single message gets blocked with a network error and they have NO method to solve it. I finally after MANY tries got a customer service person on the line, spent 40 minutes proving to him that it was on their end, only for him to say he would send it to their engineers, and then BOOM, NO return call , no fix and no resolution.
UPDATE: After I posted this review on Trustpilot, I finally got some action. No real communication, but action, out of nowhere they suddenly resolved the problem and all of a sudden my messages started to work. They could be a great company and service if they communicated better with their customers, and were responsive to them before they resort to writing critical reviews.
I have updated my stars review from the initial 1 star to now 3 stars since they did fix the problem.
20 February 2017
Unprompted review
Reply from Clickatell
Good day, we understand from our Senior Support Advisors that your integration has been sorted out and that you’re successfully sending messages. Please let us know if there’s anything else we can assist with.
Please accept our sincere apologies for the inconveniences you’ve experienced.
Just hope you don't need help from their support
Fairly easy to setup. Been using for a few months now and only had a couple of issues but it's the support that's terrible or non existent. Both times I've contacted them it took over 30 hours for a response and then the answers came from various people who didn't seem to know that others from their company were in touch with me. As another reviewer stated, the answers are then fairly vague. if they can sort out their support then they would have a pretty decent service overall.
6 December 2016
Unprompted review
Pretty bad service.I do not recommend them at all.
I was using this company few years,but their service (http api) turned to be very unreliable,so many sms delivery failed and customer service is the worst one can imagine.After waiting for example a week for answer to support ticket I received answer that was absolutely out of the subject.I am glad I could return to smsglobal.com,now I miss no more sms.Good bye Clickatell ! David K.Rockshop.cz
11 October 2016
Unprompted review
Scammers! They don't exist. Everything you read about them is totally made up. It's a scam. they took my money and I never go
It's a trick they did a good job and creating a fake SMS company online. Any good reviews are simply made up. I signed up and when didn't work. No refund. They strait up took my money.
6 January 2016
Unprompted review
Terrible customer service
If you need help or have question they are hard to contact and very vague with answers. Not much help for novice.
31 December 2015
Unprompted review
Good api no service!!
Good for std rate sms. Need more support for first time integrations.
30 August 2015
Unprompted review
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