Click4gap Reviews 

Took out policy on line but had no confirmation of policy. Unable to contact customers services because there isn’t any. I was put through to Autoprotect the administrators but they could not resolve the situation of contact or online access to my account but did send me a copy of the policy.They didn’t know why Click4Gap had put me through to them. Despite promises from the helpful staff in the call centre at Click4Gap no one can seem to resolve this and therefore I am going to cancel the policy and go elsewhere

Trying to contact about an existing policy. First customer service number is disconnected, but never had an email to update. The on line chat is off. On fourth call trying to speak to someone. Maybe if I say I'm new customer someone will pick up the phone. God forbid I had an accident and received this treatment. 5 emails and two days to get back to me. Refund 8.54 out of about 50.00 for the remaining 8 months. They were an absolute nightmare to contact, no one phoned me back, all on line.

They offer an effective quick quote online - but know that they will call you if you give your real number - however the discount code they offer (eg: 'SAVE 25% USE CODE: NEWS25) is FALSE. THERE IS NO DIFFERENCE TO A QUOTE WITH OR WITHOUT A DISCOUNT CODE. This is dishonest and misleading and made me not want to do business with them.

Really strong experience. I have never had to make a claim from them, and to be honest - I hope I never will! But the Team have been very straightforward and easy to deal with thus far.

Shout out to Adetunji Malomo. He made setup really quick and easy.

I got a quote from this company and then received a call from them as I'd not bought a policy within 15 mins of getting the quote.

They also don't say on the website why they want your phone number when getting a quote, just that you must provide it. They do, however, say they want your email to email a quote, which I'm yet to receive.

I did not want calls and would have skipped getting a quote if I'd known that getting it would sign me up to unwanted calls with no way to opt out.

Great value for money.

Following a Car accident, I decided that Gap insurance would be a good idea. I contacted Click4gap as recommended by MSE and was pleasantly surprised.
The call handler was pleasant, very helpful and explained things very clearly. The customer service was excellent. Would certainly recommend them.

PLEASE READ!, Do not use this company! I took out gap insurance with this company for my Mini Cooper which I had on Finance. Unfortunately I had to claim on this policy because of my car being written off during a storm. This is when the stress started and I was put in contact with Davies Group who deal with customers on behalf of Click4Gap. In all honesty this is most stressful experience I have ever had with a car and will dealing with a insurance company / company in general. There was severe delays and the customer service team were useless. It got to the point that I had to return my hire car before the claim was settled and I had to rush to get a new vehicle. During the claim I was promised that the claim had been settled and that there would be a substantial pay out from the claim. The company stated that I would have about £7,000.00 in a pay-out for this claim and that I could put this money down towards a car. Which was sent to me in writing. I was very apprehensive at this point by the company so I took this with a pinch of salt. Luckily I didn't put this money down on a new car as after all the delay and false updates, the company stated I had no claim in the first place. I have since raised a formal complaint because of this, which as expected, still hasn't been resolved and I have had no update from the company.

I have used this company for many years without any bad words to say about them. When changing my car they have always offered a discount and waved the admin fee.
How things have changed tried changing vehicle click4gap said the only option was to cancel the policy, I had 21/2 years left on the policy and received £7.50 refund. What can I say. Will not use again!!!

Took cover out for £171 4th March 2020 and cancelled 5th August 2021 (17 months) as vehicle sold on a policy covering 4 years (48 months). Received £9.20. You would have thought at least 40% of the policy back would have been reasonable given the time period. £9.20 is pretty much a joke, please keep this in mind if you use this company. I get the game of insurance but basically took all payment for a few emails, most of the life of the policy still left to use and no real rebate policy. Even accepting an admin charge even at £50 for example and rebate of period used on the policy with remaining balance left to refund would have been fair.

I purchased GAP insurance for the first time from Click4Gap after buying an Audi, and I'm glad I did. I purchased cover for 4 years and after owning my Audi for just under 2 years, it was stolen for the 2nd time. The first time I was threatened with a hammer and forced to hand over the keys, luckily the car was recovered using the power of Facebook. The 2nd time was just before Christmas, this time I was threatened with a knife. From informing Click4gap that my car had been stolen to being paid was around 3 weeks, most of this was down to the fact my insurance had to confirm they had paid out before Click4gap would pay out. All in all, I lost just under £1000 from the price I paid for the car 2 years earlier, without gap insurance, I would have lost £5000. Click4gap were excellent in dealing with my claim and I will be using them again for my replacement car.

I purchased this last year when I got my new car. Luckily I haven't had to use it but is definitely value for money for the price.

I cannot fault this company. I took out GAP Insurance through them last year when I purchased my new car, taking out their back to invoice option. I had a nasty accident three weeks ago and wrote my car off. I contacted Click4Gap who assigned me to Leanne, who was fantastic. She liaised with my insurance company without me having to chase her and kept me updated all the time. I was paid out within 10 days of my accident without any questions and they even paid off my excess for me (this was called an "Excess Buster" and definitely worth doing).They then provided me with a loyalty discount for my new car, which amazed me as I thought the price would go up having claimed from them!
They have made this horrible process very easy and not at all stressful and I wouldn't hesitate to recommend them!

BEWARE!
If it were possible I'd give no stars for this company. Click4gap should be avoided if you don't want to be 'ripped-off' in a roundabout way. Beware, because there is a clause buried in the schedule, which was not made known to me when I first paid the cash up front, that says, is you cancel within 6 to 12 months, you will only receive a rebate of 35%, less £25 cancellation fee. In my case, after 10 months I changed my Hyundai Ioniq EV for a VW Golf R. The premium had been £249 and I received a refund of £62.15. So 10 months gap insurance has cost me £186.85 Or £161.85 If you take off the £25 cancellation fee. I must admit that, when I rang to complain, the lady I spoke to was very sympathetic, and explained in detail why I had received such a meagre amount on cancellation. Being an 80yr old pensioner this has really annoyed me as, when I was in my twenties and you bought a new car, you got value for money, something that doesn't seem to exist any more.