Clements Worldwide, a Gallagher Company Reviews 

5,689
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the insurance process seamless and pleasant. Many people highlight the excellent customer service, noting that agents are informative, patient, and dedicated to finding the best solutions. Reviewers also appreciate the competitive pricing and the overall efficiency of the service, often receiving quotes and policy documents in a timely manner. However, some customers also noted issues with communication, experiencing slow and inconsistent responses that led to frustration and a feeling of neglect. A few other people also felt that the insurance was too expensive, especially after policy changes or when compared to other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and professional... See more

Price

Reviewers mention positive feedback about price, with many finding the rates to be competitive, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always Francesca with Clements is a pleasure to deal with. We have two cars and two motorcycles insured with them. Francesca is professional and very responsive when doing the renewals. The ren... See more

Company replied

Rated 5 out of 5 stars

Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The b... See more

Company replied

Rated 5 out of 5 stars

It was my first time buying car insurance in Italy, which can be quite challenging. Fortunately I had Federica, who answered my many questions and guided me through the process with ease, can’t thank... See more

Company replied

Rated 5 out of 5 stars

Excellent service, speedy reply and a very competitive rate. Emails were answered within minutes, the one phone call was very courteous and expeditious. Barbera, the senior international account handl... See more

Company replied


Company details

  1. Insurance Broker
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Business Insurance Company
  5. Health Insurance Agency
  6. Renter's Insurance Agency

About Clements Worldwide, a Gallagher Company

Written by the company

Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.

Flexible coverage for all facets of life abroad, including:


Family packing

Our team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.

Serving Our Customers the Gallagher Way

How do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.


Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.


Locations

Washington, DC

1220 L Street NW, Suite 1200
Washington, DC 20005
P:  +1.800.872.0067 or +1.202.872.0060
info@clements.com


London, UK

The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
P:  +44(0) 33 0099 0104
europe@clements.com


Dublin, Ireland

Alexandra House
15 Parkgate Street,
Dublin 8,
D08 W866, Ireland
P:  International: +353 1 9645098, In Ireland: +1800-44-99-33
ireland@clements.com


Gibraltar

Unit 243.01
World Trade Center
6 Bayside Road
Gibraltar, GX11 1AA
P:  +00350 54716000
europe@clements.com


Woman leaning out of a car

Clements Worldwide: Putting Expats First Since 1947

Written by the company

Live and Work Abroad with Peace of Mind
Get customized insurance solutions that other agencies can’t provide you with through our unique experience, customer-first approach and access to global insurance markets. No matter your location or situation, we’re here to help and keep your best interests at heart.
Protect Your Business’s Assets, Employees and More with Clements
When operating internationally, protecting both your business and your employees is non-negotiable. Clements can insure everything from vehicle fleets, cargo and commercial property to employee benefits, kidnapping and ransom insurance, and more. That way, you can help mitigate harm for your most valuable business assets.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,689)

495 reviews in the last 12 months

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Rated 5 out of 5 stars

reachable and a clearer explanation to…

reachable and a clearer explanation to understand. Thanks

28 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

SURATZADA, we’re glad to hear our team was easy to reach and able to explain things clearly. Making sure clients feel informed and supported is exactly what we aim for. Thanks for sharing your feedback with us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Francesca provided responsive expat auto insurance services

Francesca was very responsive to my request for my first auto insurance policy in Italy after my existing insurer (for a medical policy) failed to respond timely. She was very informed about the nuances of serving an expat such as myself. Therefore, I was able to get a lower risk rating by demonstrating my prior 5 years of safe driving history in the USA when I had zero documented experience in Italy.

28 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Alice, moving to a new country can make insurance feel complicated, so it’s great to hear Francesca was able to guide you through the process with clarity and expertise. Helping expats navigate local requirements while finding the best possible outcome, like recognizing your driving history, is something our team takes pride in. Thank you for sharing your experience and for trusting us with your coverage.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Excellent service

Excellent service, good price and extremely easy to pay.

28 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Colin, we’re glad everything came together so smoothly for you. From competitive pricing to a simple payment process, it’s great to know the experience felt easy from start to finish. We appreciate you choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

For the moment I never needed the use…

For the moment I never needed the use of the insurance, but Federica is the best agent working ever.

27 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Herminio, it’s great to hear that even without needing to make a claim yet, you’ve had such a positive experience. We’re glad Federica has provided support you can rely on and made things easy along the way. If you ever do need to make a claim, please know our team will be there to support you with the same level of care and attention from start to finish. We truly appreciate your trust.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Service matters

Service, good quality, timely, personal service. I almost considered to continue with Clements but while in Europe, it's easier to have a European insurance.

30 May 2025
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you for your thoughtful note. We’re glad you valued the quality, timeliness, and personal support you received from our team.

We also want to highlight that we work with strong local partners across Italy and Europe and offer very competitive solutions tailored to local requirements, while maintaining the flexibility and support our clients rely on. If your situation changes or you find yourself needing coverage again, we would be happy to assist.

Wishing you all the best moving forward, and we appreciate the opportunity we had to support you.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and competitive rates. The customer service team is always quick to respond to inquiries. Thanks

25 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Hans, it’s great to know both the service and pricing hit the mark for you. Consistently quick responses and strong value are exactly what our team works to deliver. Many thanks for sharing your feedback.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Professional service with competent…

Professional service with competent people ready to answer to your need and to tailor your offer based on the requirement. Extremely fast process, online and effective.

15 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Andrea, it’s great to know everything came together so quickly and effectively. Providing tailored options with knowledgeable support, while keeping the process fast and easy online, is exactly what we strive for. We appreciate you sharing your experience.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Federica was more than helpful

Federica was more than helpful, renewing my policy quickly and without fuss.

19 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Getting a renewal handled smoothly really makes a difference. We’re glad Federica was able to take care of everything quickly and without unnecessary back‑and‑forth. Thank you for being a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Federica was responsive

Federica was responsive, answered our questions and provided us with all the information needed to decide between insurance alternatives.

22 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Donald, it’s great to hear you felt well informed throughout the process. Taking the time to answer questions clearly and help clients compare options with confidence is something our team strives for every day.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Barbera Federica is very responsive and efficient

Barbera Federica is a very kind, responsive and efficient account manager. She got back to me quickly and provided all the information I needed to purchase my insurance, working under my time constraints to provide a great service. Five star!

22 May 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Peter, it’s great to hear how well supported you felt, especially with your time‑sensitive needs. We’re glad Federica was able to respond quickly, provide all the information you needed, and help you move forward with confidence. Feedback like this really highlights the care our team brings to every interaction. Thank you for choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Very prompt and professional

Very prompt and professional. Extremely pleased with the service.

22 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Lewis, that’s wonderful to hear. Knowing you were pleased with both the responsiveness and professionalism means a great deal to our team. We’re grateful you took the time to share your experience.

Gallagher, formerly Clements

Rated 3 out of 5 stars

It was easy enough

It was easy enough, but, the web experience on mobile is very dated at best. Most elements do not appear on the page. Even with "Desktop Mode" it was still very difficult to navigate. Also, was a little concerned that policy docs, while listed as available, are not actually downloadable immediately (as compared to say geico/progressive).

22 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

We’re sorry to hear about the difficulties you experienced with our platform and communication. These can understandably be frustrating. We appreciate you highlighting these points, as they help us identify where improvements are needed. Your feedback has been shared with our team so we can continue enhancing both the platform experience and how we support our clients.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Your rep.Chad Hansen was very…

Your rep.Chad Hansen was very responsive, he answered to all of my questions and concerns.

21 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Omer, it’s great to hear Chad was able to address your questions and concerns so thoroughly. Having someone responsive and attentive can make all the difference, and we’re glad that came through in your experience.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Have a good purchase experience with…

Have a good purchase experience with the assitance of Federica Barbera, who is very nice, helpful and professional.

21 May 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Yiqi, we appreciate you sharing your experience. It’s great to hear Federica provided helpful, professional support and made the process a positive one for you. Thank you for choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Excellent Service

Fast, efficient and extremely friendly service from Federica. The insurance cost was well below the leading Italian online provider and the policy I received was from one of the better Italian Insurance companies so I am very happy.
Well done Gallaghers / Clements and especially Federica, I will definitely be a returning customer. 👍

20 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Neil, it’s fantastic to hear how well everything worked out. From fast, friendly support to securing strong coverage at a competitive rate, it sounds like a great outcome all around. We’re especially glad Federica made such a positive impact and helped make the process easy and worthwhile. We truly appreciate your trust and look forward to supporting you again in the future.

Gallagher, formerly Clements

Rated 5 out of 5 stars
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Ivo, we’re glad everything was handled quickly and with a high level of professionalism. We appreciate you taking the time to share this.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Quick responsiveness

Quick responsiveness, clear options and easy sign up.

18 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Simple and hassle‑free is exactly what we aim for. Glad the responsiveness, clarity of options, and easy setup all came together for you. We appreciate you choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

seamless support

seamless support. Straightforward.

18 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Andre, nice to hear everything felt simple and easy to navigate. That’s the kind of experience our team aims to provide. Thank you for choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Prompt service

15 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you Betty, we are happy to know you had such a great experience with us. Thank you for being a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Organising car insurance in Italy

Federica Barbera has been very helpful in guiding me through organising my car insurance after moving from the UK to Italy. She always responded to questions with transparency and efficiency. Highly reccommend this company, which was also recommended to me.

15 May 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Lisa, it’s great to hear how supported you felt during your move to Italy. Navigating insurance across countries can be complex, and we’re glad Federica provided clear, efficient guidance every step of the way. Your recommendation means a lot, and we truly appreciate you choosing us.

Gallagher, formerly Clements

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