Cleaver Maintenance team are fantastic. They have done several jobs for Haymills Residents Association...of which I am a director Kevin and Mark are two of the nicest tradesmen I have ever dealt with.... See more
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I am shocked I was paying enough for my maintenance fee. It went up from £ 95 to 135.50 or month. That is over 42%increase. Notification, none. Meetings none. Knowledge of planned works, unkno... See more
Company replied
Abysmal, disgraceful and unprofessional at every corner. Almost two years have passed since my kitchen flooded (and several others’) due to a faulty roof. No timeline as to when repairs to kitchen wi... See more
Company replied
One week ago there was an episode of fly-tipping in the communal grounds when someone drove in to the property under the cover of darkness and dumped a bed. The next morning I e-mailed Cleaver P... See more
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Company details
Written by the company
Cleaver Property Management is an independent, family-run company providing Residential Block Management and other Property Management services for 30 years.
Contact info
United Kingdom
- www.cleaverproperty.co.uk
2.7
Poor
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben Parry
Ben Parry has been overseeing my property for the last year and a half and I can't thank him enough he is so efficiently and hard working it is a breath of fresh air as I haven't had the best experiences with property mangers before I would highly recommend him.
15 October 2024
Unprompted review
Reply from Cleaver Property Management
Dear Lisette,
Thank you so much for your positive review! We’re committed to providing excellent service, so it’s fantastic to hear that Ben has delivered that for you.
Kind regards
CPM
The worst property management company I…
The worst property management company I have ever engaged. Extremely high staff turnover tells you a great deal about a company
Constant billing errors
Constant complaints from residents who never get anywhere
Multiple long standing issues which have not been resolved
Arrogant management who simply fail to grasp the issue we are facing with there staff
My solicitor will soon to be instructed to pursue them for falsifying bills and financial misconduct
9 October 2024
Unprompted review
Reply from Cleaver Property Management
Thank you for sharing your feedback.
We sincerely apologise for any frustration caused. We understand that issues like billing errors and unresolved concerns can be particularly stressful, and we take them very seriously. Please contact us at info@cleaverproperty.co.uk so we can better understand your concerns and assist you with these.
Incompetent company unable to apologise…
Incompetent company unable to apologise when they were at fault.
Incorrect figures given out causing a
Large bill outstanding, took 6 months to notify me and then informed if not paid I would be put on the list for account in arrears.
Customer service skills non existent.
25 September 2024
Unprompted review
Reply from Cleaver Property Management
Dear Mrs McNicholas,
We sincerely apologise for the errors in communication and the incorrect figures that were provided, which resulted in a large outstanding bill and a delay in notifying you. We understand how frustrating this must have been, and we regret the inconvenience caused.
Please rest assured that we have increased staff training and adjusted the software we use to ensure that this does not happen again.
We are constantly working to improve our customer service to better support you and all our clients and therefore appreciate you bringing this matter to our attention. If you have any further concerns, please do not hesitate to reach out to us.
Kind Regards
CPM
Much improved support from CPM
Much improved support from CPM and Karan. Thankfully managed to clear an ongoing issue along with working with residents to supply garden planters within the grounds. So much nicer.
18 September 2024
Unprompted review
Reply from Cleaver Property Management
Dear Trevor,
Thank you for your positive review! We are so pleased Karan could help solve the issues. Your concerns are very important to us, and we are committed to addressing them as effectively as possible.
Kind Regards
CPM
Easy to deal with
I have been dealing with Zoe at Cleaver for a long time and have nothing but praise. I have found them to be prompt at dealing with any issues and nothing seems to be too much trouble. I give them a thumbs up !!
6 September 2024
Unprompted review
Reply from Cleaver Property Management
Dear Lee,
Thank you so much for your kind words and continued trust! We're thrilled to hear that you've had such a positive experience with us. Your support means a lot, and we're always here to help with whatever you need. Thumbs up right back at you! 👍
Kind Regards
CPM
1 star is too many
I am giving a 1 start review only because I can't enter zero stars. We have stopped using Cleaver Properties for our block management. They are useless, I can not recommend their services at all. They have failed to carry out even the most basic requirements while they managed our block even regulatory things for fire safety and electrical safety have been ignored. It has taken months for even small items to be fixed or repaired. One example... Our outside doors required decorating, Cleaver sent in a team who only painted one side of the door! Poor gardening and cleaning services.
Good riddance
1 September 2024
Unprompted review
Reply from Cleaver Property Management
Dear Paul,
Thank you for sharing your feedback with us. We're truly sorry to hear that you feel this way about our services during the time we managed your block.
It’s important to note that several improvements were made after a change in Directors at your block. Regarding the doors, the work was carried out as per the instructions of the previous Director.
We also took your concerns about the gardening and cleaning services seriously, which is why we changed contractors. Since then, we haven’t received any further complaints from residents on site.
Even so, we regret that your experience wasn’t more positive, and we sincerely wish you the very best moving forward.
Kind Regards,
CPM
I’ve seen massive improvements since Taf has joined
I live at Vanbrugh Court and I’ve seen SO MANY improvements at the property since Taf has taken over its management. Big thanks to him for helping out and doing his best!
- H
6 September 2024
Unprompted review
Reply from Cleaver Property Management
Dear Mr Hassan,
Thank you for taking the time to leave a positive review and for your kind words about Taf! We at CPM are always striving to improve so it’s great to hear that you’re happy with our service. Thank you for your continued support.
Kind Regards,
CPM
Taf at Cleaver Property Management
I only deal with Taf at Cleaver Property Management. He is professional and always responds promptly to my requests with feedback.
I have been receiving incorrect statements showing outstanding payments this year. I have to point out the mistakes and do not get quick response or service from the accounts department.
So, I now send all my correspondence directly to Taf who makes sure the accounts department deal with the issues.
Taf is definitely an asset to the company.
Many thanks Taf.
3 September 2024
Unprompted review
Reply from Cleaver Property Management
Dear LB,
Thank you so much for your positive review! We're always striving to provide excellent service, and it's incredibly rewarding to hear that Taf achieved that for you. Your feedback truly motivates us to keep delivering the best possible experience.
Kind Regards,
CPM
Outstanding support from Property Manager Taf…
Taf has been extremely helpful dealing with issues with my property, returning my calls promptly and sending out professionals quickly where appropriate for example to fix an intercom system and to investigate the source of a leak. I am very grateful for his help and support and feel that he is a major asset to Cleaver Property Management. Thank you Taf.
12 August 2024
Unprompted review
Reply from Cleaver Property Management
Dear Anne,
Thank you for your kind words! We are glad Taf could assist with your property issues and that you felt supported throughout. It’s great to hear that you’re happy with our service.
Kind Regards
CPM
Awful
Awful, awful company.
No knowledge, no care in the completely dreadful service they provide, but you can be sure they're going to charge you an extortionate fee for it. If you've moved into a property they "manage" then it's bad, bad news.
You can even see every good review they have on this page is in corporate speech, judge the tone of those reviews against the other clearly genuine ones.
1 July 2024
Unprompted review
Reply from Cleaver Property Management
We’re sorry to hear about your experience and appreciate your feedback. We aim to provide excellent service and apologize for falling short. Please contact our customer service team at info@cleaverproperty.co.uk so we can address your concerns directly.
We value all feedback and strive for continuous improvement. Thank you for helping us do better.
Kind Regards
CPM
By far one of the worst property…
By far one of the worst property management companies. We have been chasing service charge documents for 7 months now and do not get a single response to any email or call - you’d think they would want this payment, not that they deserve it given how little attention they give to anything that needs repairing! They are clearly active given they are responding to recent reviews on here??
3 February 2024
Unprompted review
Reply from Cleaver Property Management
Dear Vee
We sincerely apologies for the inconvenience caused with this delay. We understand delays can be frustrating and we appreciate your feedback regarding this matter.
We are committed to improving our services and dealing with each issue promptly. Please can you provide full details on this matter to info@cleaverproperty.co.uk and we will review this for you.
Kind Regards
CPM
I recently met Emma in a residents…
I recently met Emma in a residents meeting, very kwnowlegeable and a great willingness to listen to our concerns.
She is very good at responding to my concerns on our estate and really keen to make improvements and share her experiences from working with other residential communities. Sometimes decisions do take a bit of time which can be frustrating,Em ma has explained the reasoning behind this.
Thank you for all your hard work on our estate.
10 May 2024
Unprompted review
Reply from Cleaver Property Management
Dear Rebecca,
Thank you so much for your kind words and thoughtful feedback. I'm glad to hear that you find Emma’s approach helpful. Your concerns and those of other residents are very important to us, and we are committed to addressing them as effectively as possible.
Thank you again for your support and appreciation.
Kind Regards
CPM
Cleaver are a family run business so…
Reliable professional management company. Cleaver are a family run business so unlike other larger management companies you always have someone you can speak to vs automated messaging. The company has gone through some significant changes, but are now back on track providing a good quality level of service. The property management team are excellent, highly responsive and supportive.
17 July 2024
Unprompted review
Reply from Cleaver Property Management
Dear Jane
Thank you for your kind words and positive feedback!
We're committed to maintaining this high level of service and are grateful for your continued trust and support.
CPM
If there was a zero star option
If there was a zero star option, Cleaver would be on the receiving end.
13 September 2023
Unprompted review
Reply from Cleaver Property Management
Dear Kate
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and it’s important to us to understand where we may have fallen short.
Unfortunately, we have not been made aware of any specific issues. We would greatly appreciate it if you could provide more details about your experience so we can address your concerns directly and make any necessary improvements.
Please feel free to reach out to us or provide additional information on info@cleaverproperty.co.uk or call us on 01189787182. Your satisfaction is our priority, and we hope to have the opportunity to make things right.
Thank you for your understanding and we look forward to hearing from you.
Kind Regards, CPM
this company has no redeeming features
this company has no redeeming features. Nothing is done to time, most of the staff seem not to care about customer service and wherever possible will do nothing much. It took 12 emails and 5 1/2 months to get a simple legal matter even acknowledged and finally dealt with. Mostly they do not even reply to emails. Nor am I at all confident of their financial competence.
When will there be legislation regarding standards, I wonder?
11 June 2024
Unprompted review
Reply from Cleaver Property Management
Dear Sylja,
We are sorry for any inconvenience you have experienced . Unfortunately without further information on the matter we are unable to provide any reasoning behind the delays you experienced. Legal matters are often complex to deal with and require the expertise of other businesses which could have contributed to this. Cleaver staff care greatly about their clients and the service we provide and would be interested to hear from you to further understand where we could have improved in this particular matter.
Please contact us on info@cleaverproperty.co.uk or call us on 0118 978 7182 so that we may better assist you in this matter.
Kind Regards,
CPM
Great service from Cleaver
My apartment block is managed by Cleaver and I am very happy with the service they provide. We recently had the communal areas redecorated and the communication regarding this was excellent, particularly by Taf. He is always quick to respond to queries and happy to meet with us when necessary.
28 April 2024
Unprompted review
Reply from Cleaver Property Management
Dear Sheila,
Thank you for taking the time to leave a positive review on Trustpilot. We at CPM are always striving to deliver exceptional service, and it's incredibly rewarding to hear that we met your expectations. Your feedback is valuable to us and motivates our team to continuously improve.
Kind regards,
CPM
We have had a good experience with…
We have had a good experience with Cleavers. They have been proactive as well as responsive and have helped prioritise our works and dovetail with us well.
26 April 2024
Unprompted review
Reply from Cleaver Property Management
Dear Paul,
Thank you for your positive review! We're always striving to provide excellent service, and it's rewarding to hear that we achieved that for you.
Kind Regards,
CPM
Incompetent and inept
Awful mismanagement of our building. Do not even respond to emails or calls now. 16 weeks a window has remained broken. A facia repair so bad it’s damaging our building. Stay clear of these people, they are borderline criminals and totally incapable of
24 April 2024
Unprompted review
Reply from Cleaver Property Management
Dear Mr. Smith,
We sincerely apologise for the inconvenience you’ve experienced with the management of your building. Please rest assured that we take your feedback seriously and are fully committed to resolving your concerns promptly.
We understand your frustration regarding the delayed window repair and the subpar fascia work. I’m pleased to inform you that the glass has already been repaired, and we have requested quotes for the fascia work, which will be approved as soon as possible.
Improving communication is a top priority for us. We are actively addressing any shortcomings to ensure that your concerns are promptly addressed. Your satisfaction remains paramount to us.
Please do not hesitate to reach out with any further concerns. We are dedicated to regaining your trust.
Kind regards,
CPM
Since Tafadzwa has taken over the…
Since Tafadzwa has taken over the stewardship of Heron Court I have been most impressed with his diligence and work ethic. He has attended management meetings in the evening as and has listened carefully to concerns and actioned promptly and with care.
24 April 2024
Unprompted review
Reply from Cleaver Property Management
Dear Paula,
Thank you so much for your positive review! We're always striving to provide excellent service, and it's incredibly rewarding to hear that we achieved that for you. Your feedback truly motivates us to keep delivering the best possible experience.
Kind regards,
CPM
Drainage issues
I live in a block of flats managed by Cleaver Property Management. We recently had an issue with our external drains and Cleaver managed the contractor appointments and the works to a high standard. Kept us regularly updated with the progress of the works.
12 March 2024
Unprompted review
Reply from Cleaver Property Management
Dear S.Karia,
Thank you for your positive review! We're always striving to provide excellent service, and it's rewarding to hear that we achieved that for you.
Kind regards,
CPM
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