Cleartone Communications Limited Reviews 

225
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for making the entire account setup process smooth, seamless, and efficient while providing exceptionally clear and professional explanations. Consumers truly love the highly reliable business phone system, noting that the platform is very easy to use and daily office communications run smoothly. However, some people mentioned experiencing frustrating communication gaps, prolonged delays in getting customer support responses, and an overall lack of proper follow-up. A few reviewers also noted occasional technical connection troubles, difficulties with service continuity over time, or challenges when trying to transfer phone numbers.

What people talk about most

Service

People report positive experiences with service, highlighting fast setups and helpful staff. Consumers... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable during their interactions. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Cleartone now for 3 years and we've been really happy with the service provided. Whenever a tech issue arises with our comms systems the team are very helpful and responsive. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We have used for a couple years now, no complaints! Excellent customer service, truly care and want to see you and are business succeed. Thank you cleartone communications!

Company replied

Rated 5 out of 5 stars

We’ve been using Cleartone for our business phone number service for three years and couldn’t be happier. The setup was smooth, support has always been quick and professional. Highly recommend.

Company replied

Rated 5 out of 5 stars

Great service for a business landline number. Connects to mobile phone and very easy to take work calls when out and about. Thanks to David for always sorting a good deal each year we renew.


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Cleartone specialise in Virtual Numbers which can be linked to any Landline or Mobile Worldwide. Local and National Virtual Numbers Available.


Contact info

4.0

Great

TrustScore 4 out of 5

225 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(225)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service

14 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We’re so pleased you enjoyed our fast delivery, our team will be thrilled to hear this

Rated 5 out of 5 stars

Brilliant service so far and really…

Brilliant service so far and really easy to set up. Raymond was helpful explaining everything to me and will refer others

29 October 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

It’s wonderful to know our customer support made a difference, we’ll share your feedback with the team

Rated 5 out of 5 stars

No Complaints!

We have used for a couple years now, no complaints! Excellent customer service, truly care and want to see you and are business succeed. Thank you cleartone communications!

14 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

It’s wonderful to know our customer support made a difference, we’ll share your feedback with the team

Rated 5 out of 5 stars

Excellent company

Excellent company, service and staff.

14 April 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Your review made our day, we’re grateful for customers like you

Rated 5 out of 5 stars

Trustworthy service for my dental…

Trustworthy service for my dental practice
Been with them since 5 years
Reactive team
Thank you

14 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We truly appreciate your support, it inspires our team to keep delivering great service

Rated 5 out of 5 stars

Been using cleartone for 8 years

Been using cleartone for 8 years, really easy to use platform, great service, love having the number redirect wherever I am and being able to change the routing myself easily.

14 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We truly appreciate your support, it inspires our team to keep delivering great service

Rated 5 out of 5 stars

Loving working with clear tone

Loving working with clear tone. Great customer service and smooth transition.
Thanks to all the team!!

3 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We truly appreciate your support, it inspires our team to keep delivering great service

Rated 1 out of 5 stars

We’ve had a terrible experience with…

We’ve had a terrible experience with Cleartone. When we first spoke with one of their representatives, Farhan, he promised that all our phone line issues would be resolved. He also said he would send us a setup guide, a video, and arrange a call to explain how the system works. None of that ever happened.

It’s been months now, and our issues remain unresolved. To make matters worse, we’ve been receiving calls from customers meant for another business that’s somehow linked through Cleartone. This has caused confusion and disruption to our operations.

The only time Cleartone responds is when we mention adding more phone lines. Otherwise, our messages are completely ignored. The lack of professionalism, communication, and follow-up has been extremely frustrating.

We’ve now decided to leave Cleartone and have requested a full refund. We would strongly advise others to avoid this company.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

We've used Cleartone now for 3 years…


We've used Cleartone now for 3 years and we've been really happy with the service provided. Whenever a tech issue arises with our comms systems the team are very helpful and responsive. Highly recommend this firm.

6 November 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Your review made our day, we’re grateful for customers like you

Rated 5 out of 5 stars

We’ve been using Cleartone for our…

We’ve been using Cleartone for our business phone number service for three years and couldn’t be happier. The setup was smooth, support has always been quick and professional. Highly recommend.

14 October 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We’re happy our customer support could help, we’ll share your feedback with the team

Rated 1 out of 5 stars

I don't reccomend

They couldn't set me up issues their end.. Poor communication and irresponsive to emails. The tech guy was plain arrogant. Its been over a month now that I cancelled the service (within 30day trial) and am still awaiting my refund.

8 October 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

HI, we think you might have the wrong company, as our tech team are not customer facing and we process refund immediately. Please send details to Info@cleartonecommunications.co.uk

Rated 5 out of 5 stars

Reliable and Affordable Service

I’ve been using this service for about a year and have never had any issues. They are reliable, professional, and offer good service at affordable prices. I’m happy to recommend them.

16 September 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

It’s wonderful to know you found everything easy and smooth, that’s exactly what we aim for

Rated 5 out of 5 stars

Very happy, set up in minutes.

I was very happy and they were the cheapest option for an 0800 number that diverted calls to my mobile. friendly team and got me live the same day.

20 August 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Thanks so much!

Rated 5 out of 5 stars

Thank you to Cleartone Company for the free number

Thank you to Cleartone Company for providing me with a free business number! The setup was smooth, and the support team has been helpful and responsive throughout. I truly appreciate the opportunity and look forward to growing with your support

25 July 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Thanks Masheko, we appreciate your kind words!

Rated 5 out of 5 stars

Very honest and easy to communicate…

Very honest and easy to communicate with. Every service thoroughly explained and made easy to understand.

3 July 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We appreciate your positive review, thank you for choosing us and trusting our service

Rated 5 out of 5 stars

Cleartone are the best 0800 service I…

5 STARS AND MORE

Cleartone are the best 0800 service I have used. I am with them now & I plan to be with them long term.

Whatever anyone else is saying that doesn’t seem positive… PLEASE ensure that those comments are not from communication companies trying to seem better than Cleartone.

In all honesty, Cleartone communications might be the conglomerate at this stage, their assistance is far better than any other 0800 number service I attempted to go with before speaking with them & yes I shopped around to find the best company.

I ENCOURAGE you to make the right decision and choose the best company for your 0800 company numbers, in my opinion Cleartone Communications are the very best.

This is my own review with my own personal, POSITIVE experiences provided from Cleartone Communications.

They have helped my company services with the 0800 number service they provide & yes they can help with custom voicemails.

I am not affiliated with direct payment from Cleartone Communications, their staff are very very very helpful with all 0800 number services.

They are VERY clear at explaining the 0800 number setup process and they are very clear with how to have your custom voice messages setup in a way that is safe and password protected to ensure business owner protection.

Very very professional service from Cleartone Communications, well done with all the glory you’re receiving. Well deserved to all the staff.

2 July 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We’re thrilled to receive your 5‑star rating, thank you for choosing us

Rated 5 out of 5 stars

Very helpful customer service team &…

Very helpful customer service team & good service. Oscar

4 June 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Your glowing review motivates us to keep delivering the best possible service

Rated 1 out of 5 stars

Absolute scam stay away!

Absolute scam stay away!!
Just lied with made up services and promises been 3 months and still haven’t even got a landline no or anything from them at all yet they took full payment for the year upfront

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Service,

Great Service, Still working with this company, highly recommended.

BRE

4 June 2025
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

We’re delighted you had such a positive experience, your satisfaction is our greatest reward

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