Clearpay UK Reviews 

44,761
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,297 reviews, reviewers overwhelmingly had a very great experience with this company. Consumers often share that the platform is extremely simple to set up and navigate, while appreciating the helpful payment plans that make managing large purchases much easier by spreading costs over time without extra interest. People also consistently find the automated notifications incredibly useful for keeping track of upcoming dues without experiencing any stress. However, some customers also noted frustrating challenges regarding sudden account lockouts, unexpected reductions in spending limits despite consistent repayments, and difficulties reaching a human support agent instead of automated chat tools.

What people talk about most

Payment

Users describe positive interactions with payment, noting that the app is easy to use and helps spread the... See more

User experience

Customers had positive experiences with user experience, highlighting that the app is straightforward and the... See more

Service

Consumers find service to be a wonderful and helpful tool for spreading the cost of purchases over time with... See more

Product

Clients share satisfaction regarding the product, noting that it provides great payment flexibility to... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary widely across different... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply the best of the bunch when money is a little tight, as the payment plans are always more affordable than most others. The whole process is so very simple, it literally takes less than a minute... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Clearpay. The app is easy to use, payments are clearly explained, and being able to spread the cost into manageable instalments can be really helpful. I also... See more

Company replied

Rated 5 out of 5 stars

Just love the site. Flexibility is brilliant as cant always pay for large purchases in one so it makes it much more palliatable than taking the one big hit. Another bonus is more and more companies ar... See more

Company replied

Rated 5 out of 5 stars

Clearpay is so easy to use and the pay in 4 (2 weeks between each payment) is a bonus, the fact that it can be used for groceries as well is excellent Clearpay has interest free payments and has he... See more

Company replied


Company details

  1. Payment Service
  2. e-Commerce Solution Provider
  3. Fashion Accessories Store
  4. Internet Shop
  5. Outlet Mall

Written by the company

Part of the Afterpay Touch Group - helping people to get what they want now and pay for it later, follow us on Twitter, Facebook and Instagram.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(44,761)

4,311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Same as a lot of the recent 1 star…

Same as a lot of the recent 1 star reviews. Had a £1,500 limit for years. Never used the full balance. Always paid on time and early. Never missed a single payment but reduced my limit to £800 and then £400. I personally think they’re not making extra money from late payment fees so driving away customers who pay on time and early.

22 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Miss Prescott,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you.

Rated 5 out of 5 stars

Great idea and I’ve never had an issue…

Great idea and I’ve never had an issue with clearpay. Times I use it just for security even when I can pay the full amount just it’s handy it’s safe and if you return anything your refund comes fast and they keep you updated . I’d use it time and time again when option is there .

29 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Denise,
Thank you for taking the time to write such an incredible review. 🥰
We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!
Happy shopping! 😊🛍️

Rated 5 out of 5 stars

I’ve a good experience with your service

29 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!😊❤️

Happy shopping!🛍️

Rated 5 out of 5 stars

brilliant way to make purchases

brilliant way to make purchases, affordable and easy to use

29 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Harry,
So great to hear, thank you! 😍
We’re super happy you are loving our services!
Happy shopping! 👍🛍️

Rated 5 out of 5 stars

I love to pay with Clearpay

I love to pay with Clearpay. It gives me the flexibility of purchasing goods without having to pay the full balance straight away.

29 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Nicola,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Thank you,

Rated 5 out of 5 stars

Excellent

Excellent experience really helpful with money lending and would recommended it to anyone that can get Clearpay

29 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Chantelle,



Thank you for taking the time to write such an incredible review.



We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!



Happy shopping!

Rated 5 out of 5 stars

Cheap prices on goods and services are…

Cheap prices on goods and services are great 👍

29 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi John,



Thank you for taking the time to write such an incredible review.



We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!



Happy shopping!

Rated 5 out of 5 stars

easy to do and very reliable

28 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!😊❤️

Happy shopping!🛍️

Rated 1 out of 5 stars

Wow clearpay in 4 years ever ever…

Wow clearpay in 4 years ever ever missed a payment. 2 thousand limit to 500 limit then a 0 limit what in earth is going on

28 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Janice,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you,

Rated 5 out of 5 stars

Easy to use

Easy to use. Clear payment details. Reminders for payments are very useful to make sure payments are not missed.

28 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

We love this, thank you for the positive feedback!

Enjoy our services, and happy shopping! 💕

Rated 5 out of 5 stars

Never have a problem

Never have a problem. Good service

4 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Janeee,

We love this, thank you for the positive feedback!

Enjoy our services, and happy shopping!

Rated 5 out of 5 stars

Really good

Really good, easy to use

27 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Justyna,

So great to hear, thank you for sharing.

Happy shopping!

Rated 5 out of 5 stars

Love clearpay

I am happy with clearpay the set up is easy to use I've had no issues with clearpay at all

27 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi John,
So great to hear, thank you! 🥰
We’re super happy you are loving our services!
Happy shopping! 🛍️

Rated 5 out of 5 stars

Great way of splitting costs

27 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Sandra,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

I’m really happy with my Clearpay…

I’m really happy with my Clearpay experience. It makes shopping easier by allowing me to spread the cost into manageable instalments. The service is simple, convenient and easy to use. Thank you, Clearpay!

27 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Cobzaru,

We love this, thank you for the positive feedback!

Enjoy our services, and happy shopping!

Rated 1 out of 5 stars

I’ve used Clearpay for over 5 years

I’ve used Clearpay for over 5 years, never missed a payment and have good credit. Today I noticed they have decreased my available credit from £1500 to £100 for no reason at all. So I’m basically back to when I first made an account with Clearpay. I spoke to customer service on the phone and she couldn’t tell me why it had happened. If it’s not resolved I will close my account. No loyalty with them so no loyalty from me either

26 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Jay,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you.

Rated 5 out of 5 stars

Really handy to have

Really handy to have.
Purchase is easier when I can rely on Clearpay
I use Clearpay when it’s available.
Fantastic service

26 August 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Jill,

Thank you for taking the time to provide us with your feedback!

Have a great day

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