[EDIT] The problem has now been resolved by Clear Check. A refund has been promised and the account has been made inactive. [ORIGINAL] We are stuck in an email loop with what feels like an AI a... See more
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Review summary
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Mary was quick with responses. Overall service I’m not satisfied with though. After countless messages asking for email invoices (which I still haven’t received) as well as asking for the price... See more
Company replied
Having received my DBS Certificate, I was then charged £8 the following month. Apparently I had inadvertently signed up to a monthly subscription. I contacted Aakriti and explained and he quickly canc... See more
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4 stars for website as it was a little confusing trying to ascertain exactly which codes/numbers were required. 5 stars for call handler grasp of situation and succinct response...which couldn't reall... See more
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Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.5
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with payments being…
I had an issue with payments being taken out off my account without my knowledge. But unbeknown to my daughter had used my card. When i contacted clearcheck i put in touch with charmaine who was excellent ,professional and patient. She sorted everything as quick as possible many thanks.
14 August 2026
Unprompted review
Reply from Clear Check
Hi Jason, thank you for sharing your experience. I’m glad we were able to help clear up the confusion around the payments, and it’s great to hear Charmaine supported you with such professionalism and patience. I’m pleased she could resolve everything for you as quickly as possible. We appreciate your kind words.
MARY
Thank you, Mary, for all your help and assistance. After such a long time of my application being stuck and seeming to go nowhere, you took the time to look into the issue and help get things moving again. I really appreciate your support and efforts in trying to resolve this matter. Thank you so much
20 August 2026
Reply from Clear Check
Hi Yassen, thank you for sharing your experience. I’m really glad to hear Mary was able to step in, look into what was holding things up, and help get your application moving again. After such a long wait, it’s great to know her support made a real difference. We appreciate your kind words and are pleased she could help resolve this for you.
Very clunky and expensive service
Very clunky and expensive. Do not use this company. Go directly to Gov.uk for a basic DBS check for £21.50. This company charges £21.50 plus an additional £57 for the same thing and their customer service is near enough non-existant.
19 August 2026
Unprompted review
Reply from Clear Check
Hi Jacques, thank you for taking the time to share your feedback. I’m sorry to hear about your experience and the concerns you’ve raised around cost and support. Our team will contact you directly to look into this and help resolve the issue. We appreciate you giving us the chance to put things right.
Over price
Over price, I received the wrong certificate clicked for Enhanced got basic approximate £116.000 charged with charges once you press a link there is no option to come out it automatically takes your money. I would not use again by choice
12 August 2026
Reply from Clear Check
Hi Marie, thank you for your review. We’re sorry to hear about your experience. A member of our support team will contact you directly to help resolve this and look into what happened with your application and certificate.
Reply from Clear Check
Hi Lexi, thank you for your review. We’re glad to hear you found the service easy to use and understandable.
Do not use
Do not use. They set up a monthly standing order of £8 without my knowledge and made it very tricky to cancel.
13 June 2026
Unprompted review
Reply from Clear Check
Hi Verity, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Please do not use this company
Please do not use this company. We used them to get a police report to get permanent residency in Canada as it was on gov website. It cost us a lot of money and time, they said it would be done in 2 weeks it took 3 months, in which we only had 1 week left to apply for PR. They did my husband’s first and they wereboth submitted together . Constant questioning and we answered same questions multiple times. Plus it’s certificate not even recognised by the Canadian government. Also they scam you and take money out your account every month and we have tried to stop it but somehow they keep taking it. Please DO NOT USE THEM
31 March 2026
Unprompted review
Reply from Clear Check
Hi Nanette, thank you for your review. I’m really sorry to hear about the difficulties you’ve described. Our support team will contact you directly to sort this out and make sure everything is resolved as quickly as possible.
Please look out for their message. They’ll help with your application, your certificate concerns, and the subscription issue you mentioned.
Thank you for bringing this to our attention.
Great company very reliable.
10 August 2026
Reply from Clear Check
Hi Paul, thank you for your kind words. We’re really glad to know you’ve found us reliable, and we appreciate you taking the time to leave a review.
Incredibly helpful and timely
I was given fast and clear information, and was consistently updated about the process. I was reassured and put to ease, which is exactly what I needed!
11 August 2026
Reply from Clear Check
Thank you for sharing this. We’re really glad to hear you received clear information throughout and felt reassured at each stage of the process. Knowing the updates helped put you at ease means a lot to us. We appreciate you taking the time to leave this feedback.
Quality of service.
Once I was able to provide and upload all the information needed, the process was slick and easy. When I had issues or concerns, my messages were quickly addressed. All thanks to Olivia.
16 August 2026
Unprompted review
Reply from Clear Check
Hi John, thanks for sharing your experience. It’s great to hear that once everything was uploaded, the process felt smooth and straightforward, and that any concerns you had were dealt with quickly. Olivia will be really pleased to know her support made a difference. We appreciate you taking the time to leave this feedback.
**Outstanding customer service from Olivia – thank you! ⭐⭐⭐⭐⭐**
I would especially like to recognise Olivia for the exceptional support she gave me.
I had applied online for a basic DBS and unfortunately hadn’t fully understood the fees involved before completing the application. When I realised how much I was going to be charged, I was extremely worried and contacted customer service to see if anything could be done.
Olivia was incredibly kind, patient and understanding from the very beginning. She listened to my concerns without making me feel judged and took the time to explain everything clearly. More importantly, she went above and beyond on my behalf, even though this was not something they would normally consider.
Thanks to her effort and compassion, a refund was authorised, which honestly meant so much to me and was a huge relief.
It is very easy to leave a review when something goes wrong, but I think it is just as important to recognise someone when they genuinely make a difference. Olivia turned what had been a very stressful experience into a positive one through her kindness, professionalism and willingness to help.
Olivia, thank you so much for treating me like a person rather than just another customer. Your help genuinely made my day, and I really hope your management recognises what an asset you are to the team.
I couldn’t have asked for better customer service. ⭐⭐⭐⭐⭐
13 August 2026
Unprompted review
Reply from Clear Check
Hi Ana, thank you for taking the time to share such a thoughtful review. I’m really glad Olivia was able to support you so kindly throughout your DBS application. Navigating fees and processes can feel stressful, and it means a lot to hear that her patience, clarity and willingness to go the extra mile made such a difference for you.
We’re delighted the refund brought you some relief, and your recognition of Olivia’s compassion and professionalism is truly appreciated. She is a valued member of the team, and your feedback reflects exactly the care she strives to give every day.
Thank you again for your kind words, they’ll be shared with management, and I know Olivia will be touched by them.
Any problems Charmaine helped me…
Any problems Charmaine helped me straight away. She always responded within an hour!
14 August 2026
Unprompted review
Reply from Clear Check
Hi Millie, thank you for sharing this. It’s great to hear Charmaine was able to help so quickly and consistently. She’ll be really pleased to know her prompt support made things easier for you. If you need anything else, we’re here to assist.
the company disguised themselves as a…
the company disguised themselves as a quick and efficient way to get a DBS check gone. its cost me a total of 116£ so far and I still dont have a DBS check. there are hidden costs, they sign you up to subscriptions. ive lost hours of time to try and work it through as well as still not having my documents. the cost of this process with government is £21. they over change, over promise and under delivery and have hidden causes which aren't made clear. a please beware.
4 August 2026
Unprompted review
Reply from Clear Check
Hi Charlotte, thank you for sharing your experience. I’m sorry to hear how stressful this has been for you. I’ve asked a member of our support team to contact you directly so we can look into your application, the costs you’ve encountered, and make sure you get clear guidance on what’s needed to complete your DBS check. We’ll work with you to get this resolved.
Reply from Clear Check
Hi Natalie, thank you for your feedback. We’re really glad to hear you had a great experience with our service.
Excellent customer service
I contacted the service by mistake about my own DBS application. I received a pleasant email back from Aakriti letting me know, and they added a link to the website that I actually needed. I really appreciated that they took the time to do that.
13 August 2026
Unprompted review
Reply from Clear Check
Hi Lindsey, thank you for letting us know about your experience. I’m glad Aakriti was able to point you in the right direction and provide the link you needed. It’s great to hear his thoughtful response made things easier for you, and we’ll be sure she’s recognised for that care. If you ever need support with anything else, we’re here to help.
Helpful Employee
Having received my DBS Certificate, I was then charged £8 the following month. Apparently I had inadvertently signed up to a monthly subscription. I contacted Aakriti and explained and he quickly cancelled my subscription and refunded my money. He was very efficient and showed great customer service. It would have been preferable not to be put in that position by Clear Check but luckily Aakriti helped me to resolve it
5 August 2026
Reply from Clear Check
Hi Kevin, thank you for sharing your experience. I’m really glad Aakriti was able to step in quickly, cancel the subscription, and arrange your refund. If there’s anything else you need, we’re here to help.
Excellent experience
The experience was excellent, characterized by a swift and uncomplicated process. Marty Griffiths of Liverpool provided exceptional assistance throughout.
12 August 2026
Unprompted review
Reply from Clear Check
Thanks, Marty. We’re really glad to hear your experience was quick and straightforward. It’s great to know everything went smoothly for you. If you ever need support again, we’ll be here to help.
Reply from Clear Check
Hi Hamud, thank you for your feedback. I’m sorry to hear your certificate took longer than expected. Some applications require additional checks, which can extend the processing time, but we understand how frustrating delays can be. If you ever need support with a future application, we’re here to help.
Great place with kindly and…
Great place with kindly and professional staff.Thank you.Well done.Easy to understanding and good in communication.
4 August 2026
Reply from Clear Check
Hi Vijucis, thank you for your kind feedback. We’re glad to hear you found our team friendly, professional, and easy to communicate with. We appreciate you taking the time to share your experience.
This company are robbing shits they…
This company are robbing shits they take money off u then Wen u don't have the correct id or u have to cancel they tell u that the fee u paid is non refundable and there was nothing written saying this I would never use them again as I'm now over 40pounds down pls noone use this service for DBs checks I don't want anyone else to be ripped off by them
11 August 2026
Unprompted review
Reply from Clear Check
Hi Alison, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
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