Clearance XL® Reviews 1,925

£3 Clearance XL voucher + £13.99 order, No confirmation but payment taken, month or so later STILL no order, 3 emails but NO response, No refund, No product. Avoid at all costs 🚫🚫🚫

Ordered a mystery book box, was supposed to be delivered in 7-30 days. It's now been 42, and still not arrived.

I have messaged their online chat service and emailed the company, and they have not replied at all.

Ordered in february. Still not recieved anything. I have contacted the company many times but i get no answer. I have asked for a refund but again no answer to that either

GOrder placed end of January but have still not received it. Have tried to contact company but they seem to be ignoring me.
Also asked for a refund and not heard anything.
I have used them before and had no problems then.

great products, great price.

Worst experience ever, took over 1 month to deliver then 95% of the contents were 2 -3 years out of date
Through it all in the bin

I placed an order at the end of February, I knew delivery would take a while so I wasn't surprised that it took so long to dispatch. However when the parcel was dispatched at the end of March, however the tracking never moved beyond, "We've received the details and are awaiting your parcel" message. After a week the tracking disappeared, I send a message to the company and got no response, I tried again, nothing. I then raised a complaint, no response, I have raised a 2nd complaint no response.

Updated - So I never did receive a reply to any of my messages which included complaints, a written letter sent via the post and a message from Wowcher. I finally received my parcel which was massive and did have a little note on the invoice that said sorry for the delay. Now I'm going to be honest the box had a good selection of goods mine had lots of snacks and drinks. I took me a good 30 mins to get the box fully unpacked (10 of which were trying to get the goods in the door because the delivery driver just left the package and ran so they did not have to help. Honestly the box was good value but given the experience I had with the customer service I do not plan to use them again as this was so stressful and as someone who already has depression and anxiety I do not need require more stress in my life.

I placed an order through wowcher then through clearance XL website on 12 February, wait a month, and contacted them through their website, saying I still have not received my order, no reply, I contacted them again about a week after saying I still haven’t received my order, no reply, then on 26th March received an email from DPD saying we are expecting your clearance XL parcel, so I thought great, kept checking DPD each day parcel not collected and still hasn’t, and has been canceled by the look at it by DPD, as it was never received. Not sure if this is a total scam or just incompetence. Considering they never replied to any email I am guessing the former. If they wish to reply, my number was. IN58787. Richard …. I don’t think I will both ever again with these good luck to people that actually received anything. Zero customer service, they will probably have an excuse. Beware.

Hi I only received my parcel today - which was a surprise as I ordered it on the 19th January.
The contents were amazing, lots of variety. Will order again.
Would definitely recommend.

Very good on the whole. Good amount of product for the price.

I have been waiting since January for the package to arrive we are now in April, I have sent emails and tried phoning on multiple occasions with absolutely no response, I had an email saying "hope your enjoying it"... it hasn't arrived yet! disappointing because the children where waiting on it arriving over February half term as it was running late then.

I never received my item and chased vya chat function and email and didn't receive a reply.

I ordered a cost of living package on the 1 February 26 and I am still waiting for the goods. I have attempted to call them numerous times but no answer, sent emails which have not been replied too. Absolutely disgusting that no one could respond.
Invoice no In 58743
I am going to claim money back via BANK.
AVOID THIS COMPANY AT ALL COSTS TOTAL SCAMMERS.

Books were clearly used. I did try contact the company in several occasions to no reply. Do not recommended.

I loved my books! Was worth it and great value

14/02/2026 CARD PAYMENT TO CLEARANCE XL LIMITED ON 13-02-2026 £73.53
No order reference in email.
Can't get reply from company email option on page.
Can't get password reset for existing account sent to my email.
Found clearance xl phone numbers- no answer
Order not delivered for first time in over a decade.
No communication whatsoever.
No order number
No courier dpd notification.
No means of communication.
Customer of over a decade. I still want the order. Please look into this clearance xl

Never received the item ordered and company never responded to any contact I attempted to make through emails, website was awful to navigate also
Had to raise a dispute with my bank in order to get my money back

Took an age to deliver. However quality of items were good, but to be honest had to chase a couple of times and threaten bad reviews. Well they pestered three times for a review on trust pilot so now they have one. My advice is to deliver promptly and stop sending trust pilot reviews unless they want the real feedback. Will not bother again.

I waited more than a month for my package

Items arrived just within the 30 day delivery window however 90% of the items in the package was 9 months out of date I understand that things would be out of date but 3/4 of a year is a bit too much will not be ordering anything from them again