Clas Ohlson AB Reviews 7,539

My advice to all friends not to deal with these. Today I purchased from their branch in 17-17a Ealing Broadway Shopping Center a SIM Card . This SIM Card Didn't work properly . They promised to return it if I will face problem with it. Later when I refered to them they refused. Don't deal with such cheaters..Honesty is very important.

Item was as described and delivery was next day as stated. No Problems.

I purchased a radio clock at the weekend Good price but when I set it up it took the time from Germany. Contacted Customer service who told me all I needed to do was reset the clock. I asked them to explain how and they replied with the manual ( which I had already) which they clearly had not read as it does not tell how to do this but it didn't matter, because resetting the clock simply works until 0200 in the morning when the radio signal re sets it to the wrong time again. Great when you have set the alarm. They have obviously sent the wrong batch of clocks from China for the UK market. Perhaps they should be called Chav Ohlson. Worse than useless. How about 'sorry, wrong clock we will give you one that links to the UK time signal and here is a voucher for your time a trouble and we will recall all the wrong clocks'. If they did this deliberately thinking it does not someone needs to be sacked

Order arrived 4 days later than the promised next day delivery. 2 phone calls to Customer Services on consecutive days to enquire as to the whereabouts of our next day delivery order we were given the name of 2 different delivery companies for our order. When the order arrived we discovered that this was not even ours, but someone else's order. In our next phone call we were told that our order was untraceable and would have to be re-ordered, and that now an item was out of stock.

We asked to speak with a customer service managing supervisor, as we had taken time off to receive the original supposed next day delivery, and would now have to take time off again to receive the hopefully correct order. We were told that the Item which wasn't ours would be collected at the same time our order was delivered. In terms of logistics, this was sensible.

However, this was not to be the case - our order was delivered, but the driver had no instructions to collect anything. The following day we received a phone call from the driver to say he was half an hour away - no advance warning the day before as is customary from other, more efficient delivery companies. Fortunately, my husband just happened to be home to hand over the item to the delivery driver...but what if he hadn't been?

We are still awaiting a phone call as promised from the customer services supervisor, with an offer of recompense for this complete fiasco.

In Clas Ohlson's newsletter included with the delivery, they promote their online shopping, stating "...you can order for easy home delivery". Well be warned, think again!!!

We ordered a false plant for our office, the Initial ordering process was fine, order was made and delivery time was acceptable, however when the item was received it was not as pictured, so the decision was made to return to Clas Ohlson.

I was initially impressed by the companies returns policy, accepting that not liking the product is a perfectly valid reason to return it, so I made the call to their returns department and was told that they would call me back when the courier was available to pick it up. This call was not received until two days later when we were given a tracking reference, despite the courier service being listed as 48 hour the parcel was not received back at Clas Ohlson until four days later.

Today (16/12/14) around 10 days after they received our return, notification was received that our refund had been processed, this will take a further 3-5 days to actually clear in our account.

Overall this process has taken approximately 3 weeks, as a retailer ourselves we do our best to deal with returns and refunds as quickly as possible as we believe that providing our customers with a good experience will increase the chances of them returning to us. Unfortunately the same cannot be said for Clas Ohlson, we have not been provided with a positive experience and it is highly unlikely that we will purchase from them again

faulty goods --complaints ignored by customer services eventually they said they would replace it --arrived 3 days later then stated and then the items sent was in bits

Bought an mps player and it didn't work properly, took it back the neck day for a refund and they gave me a load of hassle and excuses why I couldn't have a refund, standing my ground I refused to leave the store eventually they gave in, but never again will I buy anything from them, especially anything that uses power, rip off.