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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with recent product formula changes, noting it no longer performs as expected. Customers frequently report the new formula fails to cover grey hair effectively and washes out too quickly. Numerous consumers also experienced unexpected and undesirable color results, often much darker or with strange undertones. Additionally, many people reported significant hair damage, describing their hair as dry, brittle, or lifeless after use. Some customers also encountered scalp irritation and soreness. The product's consistency was a concern, with reports of it being too thick, runny, or difficult to mix, leading to inconsistent application and staining.

What people talk about most

Product

Consumers find product to be ambiguous, with many long-term users expressing disappointment with recent... See more

Quality

Users describe negative interactions with quality, with many reporting that new formulas dye hair much darker... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some expressing disappointment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could give zeros stars I would. Ive used nice & easy for years and the recent changes in formula and ultra gloss condition is terrible. The quality of the condition has gone down so much and i... See more

Rated 1 out of 5 stars

Have used Nice and Easy dark brown for years, but not any more, does not cover greys properly and new formular has left a green tinge on my hair, absolutely will be going with another brand. What the... See more

Rated 1 out of 5 stars

If I could give zero stars I would. Used the colour strong, came out nothing even vaguely like on the box. After 2 emails, hair pictures before and after photos of the box and a 15 minute interview... See more

Rated 1 out of 5 stars

I used Clairol Nice’n Easy shade 3 Dark Brown to match my natural brown hair. My hair was light chocolate brown with honey highlights before coloring. The result turned out extremely dark, black mu... See more


Company details

  1. Hair Product Store
  2. Beauty Product Supplier

Information provided by various external sources

Your best color begins with the right hair color product. We will help you find it. Professional color experts and personal guidance.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

488 reviews

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No history of asking for reviews

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1.3

All reviews

(488)

49 reviews in the last 12 months

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Rated 2 out of 5 stars

Bought my usual hair colour 6.5

Bought my usual hair colour 6.5, still had a box left from a previous buy but I have noticed the ingredients on the new box now has added ammonia whereas it didn't before. I now have a problem as this now burns my scalp I have also noticed on the clairol site that it says ammonia free. Clairol you need to change your description of ingredients as the nice n easy is not ammonia free

13 January 2021
Unprompted review
Rated 1 out of 5 stars

I have been using 8R ( medium reddish…

I have been using 8R ( medium reddish blonde), soooo disappointing, washes out almost completely to blonde again before its even time to do the roots, 3/4 of head is already back blonde again.. UGH.!! will have to switch to different product..

12 January 2021
Unprompted review
Rated 1 out of 5 stars

NEVER TOUCH THIS PRODUCT

If you’ve got nice, thick hair DO NOT USE THIS PRODUCT. I had long thick hair, i had used other dyes to dye my hair brown before and no issues with any other brands, however thought i would try nice n easy this time and it has truly recked my hair, I regret it so much. My hair is now dull wispy and i have experienced major hair loss. After reading these reviews i know i’m not alone and i am disgusted that they have changed their formula to a cheaper alternative just for more profits. I am 16 years old and my hair is now so damaged never using this again please don’t support them.

27 December 2020
Unprompted review
Rated 1 out of 5 stars

If It’s Not Broke, Leave It Alone

I’ve been using Clairol Nice & Easy light blonde color for 20 years with good results in covering gray roots approximately every 6-8 weeks. With this new formula, there is very little gray coverage and it lasts about a week. The color is orangish now and I’ve lost clumps of hair during the coloring process. Why would you mess with a product that people have been using for so long and are happy with?? Maddening! Now I have to switch brands.

22 December 2020
Unprompted review
Rated 1 out of 5 stars

Changed formulas and terrible customer service!

I have been using this hair dye for decades and still liked it even in the new odd shaped packaging recently introduced BUT a couple of weeks later on buying more, I notice the packaging has changed Yet again (pictures are worse and not attractive and box is now square again) . Shoved the stuff on my hair as usual only to find after rinsing it that it had no effect and my hair had barely changed colour other than a tint of red! Phoned customer services and got some foreign woman who could barely speak English telling me it was my fault for not doing a strand test! The packaging instructions 2 weeks ago said do NOT leave on longer than 25 mins (even though I always did) the new ones now say up to 35 mins. Foreign woman tells me it’s been made weaker to be kinder to skin. Yeah right, weaker to get less product for the price more like. Took two boxes to do my hair and am now £10 out of pocket. I usually dump dye on my hair twice a month with no reactions, hair loss or any of the other things I’ve seen people complaining of but I only use the blonde and red so maybe the darker colours cause hair loss. Either way, if you buy this stuff be warned it no longer works in 25 mins. For a serial dyer even I baulk at the idea of dying my hair twice in 24 hours! Will still use and just leave on for longer and I’ve no problem with being strawberry blonde but could have looked pretty nasty if I’d tried a major change. I think the packaging should have made clear the formulation had changed though as the ‘same great crime colour’ was very misleading because it is not the same at all.

15 December 2020
Unprompted review
Rated 1 out of 5 stars

Useless Product

Clairol nice 'n easy is the dye equivalent of a chocolate fire guard; in other words not fit for purpose. The package claims 100% grey coverage, but it actually covers no grey. I've been using this product for over 20 years. but have to now look around for another brand of hair dye as there is no point in buying it any more. Waste of time and money.

30 November 2020
Unprompted review
Rated 1 out of 5 stars

I used this hair product for years with…

I used this hair product for years with no complaints but since they changed the formula my hair has become dull and lank and thin and the coverage isn't as good there's no shine to my hair anymore! It needs to be taken off the shelves and the old formula brought back people won't buy this

25 November 2020
Unprompted review
Rated 1 out of 5 stars

I wish I could give this a minus…

I wish I could give this a minus review. I have used Clairol for years, decades as my hair darkened, I am a light blonde normally. For years I was able to use this with no problem. THEN they changed the formula. The hair color comes out odd - blonde with orange highlights - HUH? Then came the truly nasty surprise hair loss. I have been thinking what has caused all of this over the past 6 months. UH well I found this site and discovered I am not alone. Now I can only hope my hair will regrow and be good again. NEVER, EVER will use Clairol again. Destroyed my hair.

23 November 2020
Unprompted review
Rated 1 out of 5 stars

Hair is falling out

I have to agree. I have always used Clairol but now I am going to have to use another brand. I have been so upset, I cry at the sight of the clumps of hair falling out. It is so distressing, and I have been spending a fortune on treatments in an attempt to stop it. Never again.

16 November 2020
Unprompted review
Rated 1 out of 5 stars

Rubbish product

Do not use this. After using Nice and Easy for over 20 years never thought twice about using the 'new and improved formula' BIG BIG mistake. My hair has been falling out since I used it and whats left is unbelievably coarse. In fact after years of growing my hair I think I will now have to get it cut short as nothing I have tried has changed the texture back to what it was. Furious.

13 November 2020
Unprompted review
Rated 1 out of 5 stars

Bought the Dark warm brown hair dye and…

Bought the Dark warm brown hair dye and after following the instructions correctly my hair has now got a bright red tint in it. Will not be using again. Red is a hard colour to get rid of and I will now have to dye my hair again.

8 November 2020
Unprompted review
Rated 1 out of 5 stars

Dont use

Dont use, got me very bad skin burns and left it for way less than says on package

If i could i would give 0

25 October 2020
Unprompted review
Rated 1 out of 5 stars

Couldn't agree more with these reviews

Couldn't agree more with these reviews. I've used this for over 20 years with perfect results, and have to say the new formula is horrendous. Everything about it. It stinks...quite literally, and after three washes I can't get rid of the smell. There's no shine like the old version, it gives rubbish coverage, stains your skin and burns your scalp. Why on earth did it change?! Unbelievable.

23 October 2020
Unprompted review
Rated 1 out of 5 stars

Disappointing new formula Clairol Nice N Easy hair colour.

I have used Clairol Nice N Easy for about 30 years and have always been pleased with the result, until
I used the new formula. Instead of the glossy full coverage that I had come to expect, this time my hair is dull and grey roots are not covered. I am so disappointed and will not be buying again.

21 October 2020
Unprompted review
Rated 1 out of 5 stars

I have used this product for years but…

I have used this product for years but in recent times since the product has been changed I have noticed my hair has become coarse and thinning at a rapid rate. After reading other reviews I now know that this product is the cause of this!!!
Why change a product that has been proven and successful to one that is way inferior???
I can only guess this wasn't to improve the product for the consumer, but rather the ingredients have been changed for ingredients that are cheaper to manufacture this greater profit!!!
I will no longer be using this or any other Clairol products!!!

20 October 2020
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use, my hair is like straw,breaking and loads of hair loss, I always had thick hair but now its destroyed, should be taken off the market,awful product

15 October 2020
Unprompted review
Rated 1 out of 5 stars

The Frost and Tip price is terrible

The Frost and Tip price is terrible. BECAUSE! I have short hair and it only takes about a quarter of the mixture to frost and tip my hair. So three quarters gets tipped down the drain. You need to make a smaller cheaper pack for people with short hair.

30 September 2020
Unprompted review
Rated 1 out of 5 stars

Please listen to your customers

I wrote a review awhile ago saying how bad the new formula was...they had changed the shape of the box aswell going from a rectangular box to one being angled having a corner cut off....Ive noticed they have gone back to the old shaped box trying to imply they have gone back to the old formula but they have'nt...very sneaky Clairol but it does'nt wash!!!

14 September 2020
Unprompted review
Rated 1 out of 5 stars

Do not use

I have used nice and easy many times since I was in my 20s and loved the results, im now 42.
Recently used the rich mahogany brown, i have used this colour 3 times in the past. big mistake this time. Why have you changed the formula!!! ???? It seems I'm one of the lucky ones with a minor reaction after reading all the reviews on here!!!
My hair and forehead have been itching, and my hair feels awful, shedding loads, and since read all the other reviews of poor ladies getting worse. Get rid of the new formula its not safe!! Particularly the brown colours.

14 September 2020
Unprompted review
Rated 1 out of 5 stars

disappointed

I have used N & E for over 30 years, new growth as usual but I have used N & E for over 30 years,new growth as usual lately blotches of dark almost black on a N 5 Med golden brown..today was worse.no grey coverage.

30 August 2020
Unprompted review

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