Clair de Lune Reviews 

I never received an item I ordered so contacted customer services. Robyn assisted me and was able to send my order out very quickly. I am very pleased with how she dealt with me. I would recommend the company and I would highly recommend the star fleeces for new parents

They got back to me straight away and sorted things out when there was a delivery issue. Great customer service support and help. Gave me the option to either refund or replace product
.

I purchased a highchair for my 5-month-old daughter, but when assembling it, I found it to be very unstable. I arranged a return through the website and was contacted the following day. They asked for proof of the issue, which I provided immediately. I was then asked whether I had put any weight in the chair to stabilise it. I made it clear that I would not place my daughter in an unsafe, unstable highchair.

I was told they could send out a replacement leg, but by that point I had lost confidence in the company, particularly as I felt they were suggesting I test an item I considered unsafe. I requested a full refund instead. They agreed and issued a returns label. I posted the item the next day (1st February).

On 11th February, I contacted them for an update and was told they had not yet received the return. They sent me the Evri tracking link which did show it was still in transit. After contacting Evri directly, I was informed the item had been delivered on 5th February. I forwarded this proof to the company, and they then confirmed receipt, advising that it would take up to 10 working days to process the refund.

Overall, I found the customer service experience disappointing. I felt there was significant pressure to keep a faulty item, followed by delays in acknowledging the return and issuing a refund. I am still waiting for the refund and would not recommend this company based on my experience.

Edit (24/02/25): It took 18 days after the company received the product and 4 emails for this refund to be processed. I quoted consumer law 2013 in my last email and a few hours later I received an email that my refund had been accepted and I should expect the money in 10 working days. 6 weeks to get my money back for a faulty item!

Fantastic customer service , very helpful and efficient sort queries promptly.

There customer service is fab, I ordered the moses basket bundle and one of the towels were out of stock they emailed me straight away and sorted another one in a different colour. I received my order but the screw were missing i emailed them and they emailed me straight back and have send new screws which im waiting for but in all they helped me straight away. Would definitely be order again from them.

Amazing products /prices/customer service. Would recommend this company to every one Thank you Clair de lune kind regards Marissa 💜

I ordered 2 moses baskets, 1 mattress and some sheets and then realised that I had forgotten a mattress! I sent an email explaining this and that I would prefer to only pay one shipping fee. All was resolved quickly and easily and a few days later my order arrived. Goods are excellent as is the service.

Great service needed a spare part for my Moses basket and they organised and sent it out to me quickly

Package was ripped upon delivery (Evri) and 2 of the 3 items I'd ordered had fallen out. Clair de Lune customer services were extremely helpful and processed a replacement within the hour.

Fantastic service. My query was dealt with promptly and I was kept informed. Would definitley use again.

Excellent customer service. Received a damaged cot that was delivered by Evri. Applied for a refund through the tesco market place but received no reply,so emailed clair de lune directly. Received a reply straight away and within days the cot was picked up by a reputable courier. Now awaiting refund. Would like to say that if anyone receives damaged clair de lune goods from tesco market place go straight to clair de lune, they arrange everything to return the item. Excellent service. Thank you

I ordered the wrong product, then emailed to say it was the right one. By this time I wasn’t sure. First thing in the morning I had a supportive email. I cannot express enough how grateful I am for the ease of cancelling my original order. Thank you

Ive got the best customer service from clair de lune as i mistakenly ordered a wrong item. However they helped me rightfully. Their products are amazing, the quality the pakaging everything is perfect..

Great customer service. My delivery was delayed due to issues with Evri. After contacting customer service, clair de Lune kindly sent out a new order for me with next day delivery to ensure I received my goods!

The customer service team were super helpful and arranged our missing items from our order to be replaced swiftly.

The items are beautifully made with good quality fabric. I had a problem with the courier but the Clair de Lune staff were really helpful and the issue with the courier (Evri) was resolved quickly. Great communication, thank you.

We brought a high chair which on construction found the sliding tray function was very stiff, and not able to use with the baby sat in it to remove it safely. We reported it and immediately as identified a fault with the tray. We were sent a replacement immediately and happy with the results.
Communication was really speedy, even over the Xmas period. Thanks.

My order got mixed up and there was an item missing. On contacting Rebecca at customer services I received a reply and order rectified within 2 days

Excellent customer service and issues rectified when item arrived damaged by delivery company.

I am very pleased with the fleece lined organic baby blanket I ordered. So soft and lovely. And will keep a precious baby warm during the winter months. I had an issue with non-delivery of my parcel but it was quickly sorted for me by helpful Robyn in customer service. I highly recommend Claire de Lune for baby products.