City-Link Express Reviews 

Dear all Shopee sellers, please stop using Citylink express for item delivery! Avoid Citylink express at all costs, especially in Penang.

It happened to me today, I ordered an item from Shopee, the seller shipped my parcel out with Citylink from Georgetown to Bukit Mertajam 30KM+, once arrived to CityLink origin facility in Penang, departure scan in perai and then departed to local facility (Butterworth), on next day, it says out for delivery, but then it did not arrived to the house and I did not receive a parcel. Another 2 days later, still did not receive the parcel.

Local facility call number no answer. So I call the HQ, but then the HQ customer service says that delivery rider was tested positive for something (maybe covid-19 or other things but I can't really sure because I forgot what they actually say when I call the HQ customer service).

What the **** wrong with this!? Why not change the delivery rider with an appointment when that situation happened? I thought Citylink could be a good one because I had some bad experience with shopee xpress, but this Citylink is much worse than that, it was my first time of bad experience with Citylink since I have multiple experience with other courier service for online shopping.

So I just request for reattempt for the delivery today. If my parcel did not delivered to my house on weeks, I will forced to self collect it at destinated logistics warehouse where my parcel stuck. I did not have driving license so I need to use grab, which I had to pay more in total of my spending for the item I purchased online.

This is a crappiest courier services I ever had experience with it! Citylink should either resolve that issues or just close their courier immediately! I have seen other people had bad experience with Citylink too, particularly in trackingmore and also here.

Why Shopee was no longer allowing customer like me and others to choose variety of courier services manually since we use Shopee for years?? I have some good experience with other courier service when I ordered other items from Shopee. I know Shopee xpress was bad experience for me enough, but this Citylink express is even worse than that.

I'm gonna swear if my parcel was goes missing when I even want to self collect my parcel from logistics warehouse after did not delivered to my house on weeks.

Here is what I got:

3 Mar 2022
13:56pm
With City-Link delivery courier: Francis Zavier
[Butterworth, Malaysia]

3 Mar 2022
09:21am
At City-Link local facility
[Butterworth, Malaysia]

3 Mar 2022
06:41am
Departure scan
[Perai, Malaysia]

2 Mar 2022
19:39pm
Departed City-Link origin facility
[Penang, Malaysia]

2 Mar 2022
19:37pm
Arrived City-Link facility
[Penang, Malaysia]

2 Mar 2022
12:17pm
Shipment information sent to City-Link

For Citylink HQ looking at this review, please resolve your courier issues or close down immediately. I had no idea where is my parcel now after tracking status shows "Out for delivery" Ugh!

Update: I went to CityLink BM to self collect, but then female Malay staff says that they are too many parcel at the department and needs to find my parcel. So I gave her my contact number so that once they found my parcel they will call me to self collect, I'm busy so I will self collect tomorrow once they call me today or tomorrow. If my parcel goes missing I'm getting screwed and I had to get refund from the seller. What a worst and lousiest courier service!

my full address was written properly and even after putting in my zip code, they managed to send it to a completely different area, I have tried contacting them but they do not answer the calls, It was a bigpay account card which was very important for me

Horrible customer service! Despite my address being very clear which block I’m in, the delivery person still sent it to the wrong block. As I wasn’t home, this was left at concierge of that wrong block. When I asked her to put it at the correct block, she simply sent me a voice note telling me to just pick up where she left it & no longer responded after that. Not even an apology for leaving it at the wrong block! Ridiculous! Shows that they don’t care what happens to your package. +60 12 203 5614 This is the delivery person’s number, female Indian. I wish I knew her name to properly lodge a complain.

I have been scammed out of money by Michael John who is a delivery person for City Link Express and has used money sent to him on himself which has caused me to be charged delivery fees 3 times for the same thing.

I have talked to Wan Wei from City Link Express who is still insisting that I pay this fee for the 4th time even though he has proof that I was scammed out of money by the delivery representative working for City Link Express.

I am reporting City Link Express for misconduct and fraud and will be informing the public so that are aware how City Link Express does not take responsibility for a wrong done to a customer by their delivery representatives.

Very poor service, particularly from the pickup hotline. They do not properly attend to the customer. Also, the people who come to pick up the parcels. Some of them were extremely rude and sluggish. The driver asks the customer to assist them in bringing the parcels downstairs and does not return the shipper copy as promised.

SH!T SERVICE!!!!

My parcel has NEVER been moved from City-Link local facility at Bandar Sri Damansara since 6 days ago and counting!!!!

Sangat teruk. Official letter pun tak reti hantar. Orang pi check dekat store pun kena marah.

How it s possible to take me money for 2 time..1 time it take the route after 10 minute he take me 12 pound and it s not coming, and after 10 minute it s coming another car but when it leave me on the address he take me another 10 pound..I m very angry..never I didn't use these..I m very angryyyyyy..dislike

Stole my product and set the status to be "parcel delivered".

Bad services from Citylink rider. What is the purpose of paying the delivery cost if your rider can't deliver it to customer's house? Asked people to went out for 5km just to picked up the parcel while customer was on duty? Do your job properly. Please give training to your rider on how to do their job. Thank you.

I used Parcelhub. The guy is great and very helpful
Initially they recommended XXX service, which I found really terrible. After seeing their service, this nice guy apologised for recommending them.
Next he suggested Citylink. I thought this is a good brand. The service must be good too. Sooo bad. Customer complained of the delivery guy poor behaviour. Parcel never arrived on time. Minimum 3 days within Klang Valley. Some took more than a week. Well for outstation, never arrived within reasonable time.
So come a day, their outstation outlet was closed due to Covid, and we never know when it will be opened. My parcel stuck there. No choice. I have to use other YYY courier service. To my surprise, next day it arrived outstation.
I continued using YYY service since then, and its always next day arrival.
I talked to the nice guy. He understood the situation, but he can't do much as Parcelhub is stuck with Citylink.
Normal parcel delivery with Pos Malaysia is much better compared to Citylink.

City link postman is a brainless. I already mentioned I will still under kuarantin period now. He want me to going down and pick my parcel. He didn't scared he will detect the virus.

Customer service in particular is a shambles! For no reason, a package was delayed in Penang for six days, necessitating the use of customer support. After arranging for the delivery date, I still haven't received anything. WHAT AN EXTRAORDINARY EXPERIENCE, SHAME ON U!

The worst customer service! No one pickup the phone for week. This may be their company tactics for dealing with customer service.

City-Link Express is an unreliable courier service. My parcel has been stuck at their SiJangkang facility for days!! no updates! Calling customer service makes my blood boil having to speak to RUDE people manning their customer service lines. Shopee should remove them from their delivery partner list. City-Link Express is not recommended at all! Do not risk your parcels with them, totally unreliable!!

Really bad service, my parcel stuck at Butterworth too long , 2 weeks already at there, still didn't delivered. My parcel from china arrived fastest than yours. Please improve your service.

this company literally is challenging your patient. dont use it. my parcel been hold in their transit depot for 1 week without any moment ... still no update and explain whats going on! called to their careline, and call dropped by their customer service everytime!!!

I've been calling all the customer service lines since morning and everyone hangs up my call once I ask to track one of my parcels. No one is helping, is this their level of customer service? which has none????

I think Citylink improve their service, at least in my area. Less than 24 hours delivery! Very good job! I am still in awe. Keep up the good service. 🥰

Taktau la kenapa city link ni taknak hantar sampai rumah item. Sometimes barang2 berharga 🙂 mesti call and suruh pick up mana2. Please be more responsible. if you want to work, work properly. If u don’t, then resign.