City-Link Express Reviews 

No.1 ranking Worst service in all delivery company.need 1 month to delivered my parcel.when i call to city link office.so many excuse,weather related,under quarantine.w.t.f!!other courier also do same job like you guy.but still can delivery they customer parcel.if i can rated 0 star.i give it to you.you not deserve even 1 star at all

Very rude and bad attitude.
I received parcel from someone I didn't know.. Of course I don't know there is delivery for me.. The delivery boy is very rude talking to me during giving the parcel.. If he got bad experience to other person in my work place.. Doesn't means I will treat him bad also.

This is the worst place to catch a bus, never on time. I have been waiting for a bus for 2 hours now and it turns out they didn't want to do there last stop. $hit place never recommended.

Worst delivery service ever. To all online seller avoid using citylink or else you’ll lose your customer

0 star rating! HIGHLY NOT RECOMMENDED! Pay for the express but the receptionist told me it usually takes 2-3 weeks to arrive. Then i pay for the flight for what?! And i only call them after 10 days from shipment post, so they are telling me that they cant find A flight in these 10 days?! Forever stuck in KLIA. GOOD JOB CITYLINK. Slow as fck and super bad customer service.

It is actually zero star, not 1 star. I am a sole proprietor. I was out of town for work and there was no one in the office. When I returned to the office, parcels were left on the floor exposed to heavy rain for the past few days. Inside parcels were official legal document worth about RM3,000.00 (i.e. paid that much to obtain those documents) and all became wet, smeared and illegible. No one from City-link bothered to call, guess they were saving time trying not to deliver the second time, so they just dumped the documents on the floor. it is BAD SERVICE but I guess this website already proves that.

If there's a 0 star I would've given them a 0 star. This is by far the worst courier company ever. I've not dealt with such bad courier company before. All the other companies don't even come close to citylink.

My mum rejected my parcel as she was not aware I have a parcel for her coming on Saturday. I called Citylink on Monday and they promised to deliver on Tuesday. Nothing came on Tuesday and I have to call again. PIC from HQ PROMISED and ASSURED me that it will be delivered by Wednesday because it's an instruction from HQ but no surprise, nothing came. On Wednesday noon, I called up the branch to ask and they informed me that nope, they are not going to deliver on Wednesday because apparently the information is incomplete.

I called up HQ again and this time around, I was passed around like a hot potato because I was really upset with their service which ended up with HQ promising that the parcel will be delivered today (Wednesday).

I'm still currently waiting for my unseen parcel.

To recap:-

-if you failed to receive your parcel on the first attempt, good luck in arranging for a second delivery. they did not even leave a note or instructions for second delivery or what's going to happen after a failed delivery
-customer service is terrible. most of the CS agent knows nothing, always saying will inform the PIC to call back but they NEVER call back
-extremely difficult to get someone to pick up a call, be prepared to call repeatedly, either unanswered or dropped call
-poor communication between HQ and branch
-Manager was rude. Not sure what kind of example he is setting if he is also yelling at customer. giving excuses that they just came back from long holiday and everyone is unable to cope with workload (??) really??? it seems like customers have to be understanding to them but they have no regards to customer even though I have waited and been given empty promises again and again.

Delivery person should have improve their communication skills!

Cityllink Butterworth customer service is very
Very bad service. Call Butterworth branch office today (18/5) whole day, nobody take the calls???
Parcel

It is a fast delivery. But the deliverymen is somewhat lack of friendly...?? Knock on my door like it was about to break down, and impatient.. I hope the deliverymen can be more customer friendly.

really feally slow i swear to God. dont ever use this courier, PLEASE.

Extremely slow. I once thought city link was professional due to its website. Now, it's the slowest courier company in Malaysia, to me.

The service is very very bad... already informed the time, but still didn't come and pick up...need to wait without for the rider without any notice from them.

On 23th April 2021, I have arranged a reverse charge pick up. I yet to received the document until 28/4/21.Thus I contacted Reverse Charge Section and they informed me that the pick-up point premise closed until 27th Aprll 2021. I have asked the staff why didnt inform my side, which they merely answer they have try to contact us but couldn’t reach.

I cant understand what does they meant by cant reach me. The contact number that I put is my office phone and the phone line is working fine but I didn’t receive any call from City Link. This is not the first time such incident happened. I am arranging for an important document to be delivered, I will definitely put a contact number that they are able to reach me easily. However the staff claimed that our phone cannot be reached. When I ask further, the staff disconnect my line. When i call again and ask the same question, they ask me am i the one who called earlier and they cut my line again

IM SO PISSED WITH CITYLINK..I SHOULD RECEIVED MY CIDB CARD BY MY OWN..BUT UNFORTUNATELY SOMEONE ARE USING MY NAME AND USING THE WRONG IC NUMBER..AT FIRST PLACE, THE PIC SHOULD CALLED MY NUMBER TO CONFIRM THAT MY PARCEL ALREADY ARRIVED..THEY SHOULD DONE THAT FIRST..WHY YOU PASSED MY PARCEL TO THE UNKNOWN PERSON..AND NOW IM WORRIED SOMEONE USING MY CIDB CARD..YOU SHOULD TAKE THIS MISTAKE AND BEING MORE RESPONSIBLE ABOUT IT!!!

The Customer Services & Delivery Services is very bad.

8TH APRIL 2021: My parcel should be delivered on 8th April 2021, since my work place only allow City Link to access every Thursday. Unfortunately, my parcel have not yet arrived (inform by my receptionist). Then I call the Kota Tinggi services center but I need to call them couples of time to get through. So, I contact the seller, they say city link failed to send my parcel, they will proceed another attempt for the next day.
9TH & 12TH APRIL 2021: Next day, on evening I check again with my receptionist. They have not seen my parcel. So, I check with the seller. Seller informed me that the parcel already delivered by city link (base in the tracking system). Seller also show me the proof of delivery already cop by my company. Weird since I already just check with my receptionist. Next, I call the city link. Luckily today they respond with my call, so I ask them, to check my parcel. maybe the parcel got left behind but they say will check with the driver.
The driver confirm that he already received the proof of delivery & informed he already send them to our company. So, I further check on my side.
14TH APRIL 2021: My company confirm that they have not received any parcel under my name. So, I call city link again for them to double check their warehouse or lorry. They respond was will check with the driver, unfortunately the driver was on his off day. So, I wait for the next day to confirm.
15TH APRIL 2021: No respond from the city link. They say will call back if anything but they never called.
16TH APRIL 2021: I direct call the driver if he could double check my parcel. Then, final city link found my parcel. That is the parcel was at the warehouse office due to my parcel got no tracking number on them, they got miss up with other staff tracking number also from the same company. City link informed will send the parcel by today. I received my parcel on 16th April 2021.

The Points:-
1) Need to improve the call services center.
2) Improve the receiving (maybe need to be sign & check the tracking number correctly).
3) Need to double check upon customer request to check for their parcel.
4) Call back or follow up with the customer regularly.

Overall: I'm not blaming anyone in this issue, since everyone have their wrong. I hope by giving this rate, city link need improve their services so that more customer feel peace knowing that they parcel is handling in good hand.

I really disappointed to citylink courier. Especially for customer services, they always impatient to help me check the parcel. The parcel no yet delivery to customer 2 weeks ago then they always say wait wait wait ! Wait until 1 months also like that ! They say will call back or update. NEVER ! Very disappointed to this services ! Will no use this courier forever !