Citizensadvice Reviews 

If it was back in the days when citizen advise advisers know what they talking about and give you real help and advice you would leave feeling good because your issues have been resolved, Compared to now, the advisers they have now don't have a clue I don't think they care about you and your problems I know its voluntary not being paid, no one asked you to volunteer you did so on your own, it would not be bad for the staff to help customers in stead of fobbing people off, and repeating everything you say like a parrot and sending you to debth adviser, I did not need debth adviser, I believe in the saying that free ness is not good getting free adviser not a good idea, it's upsetting and you back to square one because they did not answer your questions because they don't know them selves, citizen advice was never like this, it use to be really useful and the best place if you have any issues, sorry one star

Having yet to hear from either Autotrader or AA Cars and with the bank saying they could not help as I has chosen to transfer the monies, I was pretty much down a dead end street. Spoke to Chloe at the Citizens Advice Consumer Service and she very patiently and kindly listened to me whittle on, made my 30 day rights to return the vehicle with its issues very clear and sent me a web form to fill in which gave me a structured legal letter. Chloe also logged the details with Trading Standards who monitor cases. Having sent that letter to the dealer by email on the afternoon, I had my son's outstanding monies returned that evening. So very grateful and couldn't recommend or commend Chloe and the Citizens Advice Consumer Service more.

Hythe, Hampshire are excellent. I've had 2 appointments with two different advisors and they provided great advice in a professional and polite manner.

Terrible, they don't even answer the telephone. The automated machine just sends you round in circles. Yet another tax funded public service unfit for purpose.

I called this useless incompetent office Citizens NON advice to get some information about a rental issue for an 85 year old man who is having issues with the private landlord (who happens to be his daughter). The clown on the phone from reception Asha, took the call, this woman was clueless and just a nasty person who tries to act like a lawyer. I was not given any advice, I was not given any support, the woman started a fight with me and I was recording her so I can make a formal complaint and expose these clowns. Why are these incompetent government offices open to the public when the tax paid employees do not do any justice and wasting public funding. This office must be shut down and the Minister must be involved, so some accountability is taken. We asked for a phone appointment, this woman was not capable to even make this phone appointment. This is NOT service this is abuse of inflated powers and egos in the way !!!! Shame on you !! Asha.... get a new job you are abusing government funds.... get some training !!

Was on hold for an hour ,, only to be told “ thank you for your call , goodbye “
What a waste of time

Consumers are ill informed when told to contact this organisation. Their only motive is to enabled corruption by institutions.

They staff are lazy and rely on the internet to basically fob off consumers prior to obtaining their data in efforts to pass it onto other corruptive marketing companies.

I lost my home( back in the late 2000s) because they choose to assist the council who was desperate for my property in order to house families. A property, i worked long and hard for.
At the time one of the staff at the council had a friend who worked at the energy company ( which she advise me off). She would have him rack up my energy bill and Citizens advice enabled this , continued the bullying to have me leave. I absolutely loathe this organisation.

The staffs hide behind fhe " we are only volunteers and not a part of the government". That is bull!. They are employed gatekeepers and there to exploit vulnerable consumers ,whilst assisting the corrupt organisations .

If you are forced to use them, give bogus details

CAB. I rang for advice waited on the phone for ages, eventually spoke to someone who gave me an email address to contact, probably off Google.I gave them below average feedback. This was two months ago. Anyways I get a call today from some lady regarding my feedback. She informed me that CAB is run completely by volunteers and that its a charity not paid by the Government. They are short staffed and staff are volunteers. Basically I should be lucky to have help from them is the feeling I got.She said their lawyers are paid by private companies. I won’t be calling them next time. Just Google your issue, you will get better luck and quicker.

i call up requiring assistance in regards to a problem with amazon and i point out how bad the Indian call centres are (not anything untrue as anyone who's delt with them can attest) whilst explaining my situations

i then have them projecting their fee fees unto me, why do i care about their fee fees (bearing in mind I'm referring to how horrendously bad amazon are), I'm there for assistance, not a struggle session

she then proceeds to get on a high horse warning me (i don't care as I'm not doing a struggle session), she then proceeds to get very arsey and ends it after giving no assistance whatsoever

if you want assistance, be ready for a struggle session if you want to tell them what happened

I needed advice about how to deal with a house sale when one party is reluctant to sell. Brilliant advice, great advisor and I was very happy with what I was told. Thankyou

called to ask advise and the agent came out with assumptions which were not true.

Terrible service hours on the phone on hold lines busy no answer. Sent whatsapp ignored again a week later still no answer. Not like they used to be there a total joke dont waste your time

CAB Raang Me Wiith ONLY 2 RINGS, Answered Phone And Supposed Help Advisor Had Immediately Gone And Left A False Message Informing Me She'd Ring Me Again In 10 Minutes, Which Never Happened. Some Public Service. Whatever Happened To Face To Face Appointments? As This System Is A Waste.Of Time!

One word .. USELESS
An absolute WASTE of taxpayers money.
Why on earth do they exist .. If anyone is thinking of a visit, don't waste your time !

Thier phone number may as well not be thier and cut off just to listen to the same rubbish music for 1h before getting cut off

I went to a face to face surgery. Citizens Advice were very polite and helpful in their approach. They really listened to me. I do appreciate that my situation is unusual. However, both assistants just simply returned after going away for 15 minutes and signposted me to a legal website. It felt like quite a waste of my time and theirs. Lovely people, but I feel they lacked knowledge, certainly with regards to divorce and housing they were totally befuddled. I didn’t receive any helpful advice unfortunately. I have had success on the phone with other matters. I would try them again.

I love CAB. They helped me when I took Churchill Insurance to the small claims court and they helped me yesterday when a company tried to charge me 10% handling charge for returning an item. They explained my legal rights. Google was not nearly so helpful. Thank you, CAB for being there when we need you.

I used Apter Legal Services for a problem I needed assistance with. Not only did Bella not deliver what was promised She then asked to borrow money to fix her heating, and because I thought Bella was a decent person I loaned her the money which she promised to pay back. I am now having to take legal action against her to get back what she owes me. This is not only unprofessional, but also unethical behaviour for a legal representative. It concerns me that she might be a scammer.

Firstly I would like to say a massive thank you to shilpa in stamford, (sorry if I spelt your name wrong) you was absolutely incredible today, thank you so so so much for all your help and advice, got through so quickly and was on the phone nearly an hour, you have been an angel in our time of need thank you so so much again!

This service deliberately wasted my time. Stay away.