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Cisdem Inc. Reviews 

280
•
TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, praising the staff for their professionalism, patience, and dedication to user needs. People frequently praise the quick response times, noting that issues are resolved promptly and efficiently, often within hours or even minutes. Many consumers express high satisfaction with the overall service received, describing it as professional, helpful, and effective in addressing their needs. The company's products are also generally well-regarded, with users finding them valuable and performing admirably for their intended purposes.

What people talk about most

Response time

Customers consistently report positive experiences with response times, highlighting the speed and efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its speed, helpfulness, and... See more

Staff

Consumers find staff to be positive, highlighting their excellent, fast, and friendly customer service. Many... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing satisfaction with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more

Rated 5 out of 5 stars

I have been with Cisdem Inc. since 2023 and have never been disappointed. The level of service, patience and dedication to my needs has never faltered. If I could mention Joey for special praise, i... See more

Company details

  1. Software Company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.

Contact info

4.8

Excellent

TrustScore 5 out of 5

280 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(280)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast Response Time

I was unable to use the software at one point and I emailed the service team and requested a new copy of my license key. The Cisdem team responded with the key within a couple of hours and I was up and running. In this day and age, I consider that excellent support.

10 December 2024
Unprompted review
Rated 4 out of 5 stars

Thanks

In the end I had difficulty making the program run, but the Cisdem team was very helpful and easy to work with. Thank you!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is great

The customer service is great! I wanted to upgrade from an annual to lifetime license and they helped with that and some other questions super fast. I have been loving the duplicate finder program, if has saved me so much time and energy cleaning up my files which were out of control!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Cisdem's quick response

My DVD burning apprication could not run well, "failured in write-down" or "failured in menu-making".
I mailed it to the support several times, and quick responses came, and now today DVD burning successed.
I thank you very much.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

I really recommend

Very great company, I have purchased the subscription and they help me on a problem in my installation on PC. They answers me very fast in my resolution for the problem. I really recommend their product. Very easy to use and give an awesome quality. Thanks again

24 November 2024
Unprompted review
Rated 4 out of 5 stars

Recommended PDF alternative

A decent product that, with reasonable documentation that one could easily find, could be excellent. Customer service has been consistently responsive and on task, helping me to continue using and learning to use the product.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Cisdem delivers the best results

I have tested 10 different photo duplication programmes and so far Cisdem is the software that really delivers the best results and also offers transparent price quotations. Support also responded to my enquiry about future updates and switching to new computers immediately on the same day. Other companies did not respond to the enquiry with poor results and were much more expensive.

27 November 2024
Unprompted review

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