Cinema Paradiso Reviews 327

I ended my membership due to extreme delays in delivery times, BUT I do believe CP sometimes mark the disc as dispatched when it is not sent until the NEXT day. They sent my final disc out 2 days before my membership ended and told me this must be returned within 7 days. However, the disc took 7 days just to arrive, therefore actually impossible to meet their return deadline, and I emailed them to say so. One month later, I examined my credit card statement to see they took out £20 as the disc had not been returned on time! I emailed to complain and they agreed to refund it. However, I believe this is theft, as they did receive the disc (as shown on their history) but had NO intention of making the refund until I told them this was unacceptable. What a way to treat someone who was with them for the last 15-20 years. I have given more than 1 star as it used to be a very good service and you can't blame them completely for price increases and delivery delays as Royal Mail is the main culprit.

returned to cinemaparadiso.co.uk after some years away, and how they have changed for the worst is appalling, just 2 delivery's in 3 week (granted we had a bank holiday) even though I return disk same day as recieving

I have been a customer for a short while on a 2 Disc subscription (2nd Class) and I can say the service has been brilliant.

I personally haven’t experienced any real problems with regards to receiving the discs.

If you are looking for a good Movie Rental service I would highly recommend Cinema Paradiso.

When they receive my discs a disc is sent out straightaway, i think majority of the reviews on here should be on royal mails trustpilot.
Well priced and have used since december.
If they had an option of 6-8 discs a month sent tracked parcel i'd join back up but Royal mail is so crap its just all a bit annoying. I'll do 4 films for £60 with Zavvi or something.

I have been a member for many years and before that with Lovefilm. The variety of films to rent is great and you can often find titles that you can't get anywhere else. However, lately several of my discs have not arrived and I have twice been told that they would have to cancel my subscription because of this (hardly my fault!). It has just happened again, so I imagine they will certainly cancel my subscription this time. This seems very unfair on the customer.

I have been a customer of CP for almost 8 years and sadly I can only confirm the many, many disappointing reviews on here.

Discs now routinely go missing in the post with CP taking little to no accountability.

The prices have gone up a lot, and for a reduced service too [from 1st class post regulated to 2nd]. This I can take.

However, when dispatched discs do not arrive, I'm left paying for a service that does not provide what was promised. This is happenning regularly. Some months only 1 disc is sucessfully sent/returned, costing me £9/rental! [And yes, I watch them as soon as they arrive and return promptly]

As I said, I've bee using CP for 8 years nearly and the service has become untenable.

This month my first disc was sent out on the 13th, it's now the 23rd and still no sign. I reported the disc lost and a new film was sent out on the 20th. If that doesn't arrive tomorrow (Sat), I'll have to wait and hope it come on the 26th - a full two weeks without a disc and my money and loyalty being abused.

They need to start refunding their customers for discs that do not come, because it massively eats into the user's time to receive and watch films, which is ultimately what we're paying for.

I never received my first disc, it was "lost" in the post, I cancelled my subscription after one and a half weeks, I am disputing the £11.99 monthly charge with my credit card company.
I suspect they are money grabbing before they shutdown.

Having wrote a negative review on here recently can confirm that I have subsequently cancelled my subscription to CP, Further titles went missing in the post and demands for payment were untenable. Compromise was only attempted by one party (me) . Noticed that their fees have increased by nearly 60 % in under 12 mths, however with an appalling approach to customer service I’m wondering how longer they will be a viable business alternative to streaming.

I’d been with Cinema Paradiso for years but their skyrocketing prices (now up to £34 a month, up from £20 just a few years ago) drove me to cancel. I recently restarted my membership for a few choice films but so far my account has been ‘pending approval’ for a couple of days and yet next month’s renewal date ticks ever closer. So basically right now I’m paying over a pound a day for no films to be sent out. It’s things like this that make me wonder how many delays are purposefully baked into Cinema Paradiso’a business model to ensure the very absolute minimum number of discs are sent out to its members every month. Unfortunately this really does look like the final death throes of a company desperately scrabbling to milk its dwindling subscribers whilst it still can. Which is a real shame because nothing compares to the video quality of physical media and Cinema Paradiso is the final bastion of this.

Very poor service recently, used to get at least one delivery a week no problem but for last few weeks it has been dreadful. I am still waiting on 2 discs from 2 weeks ago (i've reported them lost obviously).
I ordered extra rentals supposedly sent by first class post last week and they still haven't came. So if you include the replacement discs and more , i haven't had any deliveries in almost 2 weeks and 9 discs are undelivered. I've been a loyal customer for well over 10 years, they definitely have never been as fast at sending out discs as lovefilm or blockbuster and if there were any alternative for films that aren't on streaming etc I would be more than happy to sign up. It almost feels like they want me to cancel, utterly appalling.

Great for hard to find titles you probably won't find on streaming platforms.
Been with them on and off the last few years and pretty reliable. Any problems are soon resolved.

For me, in addition to the superior picture and audio quality of the blu ray format, is the amount of titles cinema paridiso has available, big blockbusters from every decade to independent films from across the world that no streaming service can match.

You also get the studios dvd menu when watching blu ray's which has deleted scenes, interviews, the making of, etc.

I honestly think Cinema Paradiso is a scam. They’ve been taking money from me and never sent a single disc. The excuse was always “lost in the post,” but nothing ever turned up. They kept charging my subscription and completely ignored my refund requests despite several emails. I’ve now had to report them to my bank as fraud. Please don’t fall into the same trap I did. From my experience, they’re not legitimate and I doubt this company will be around much longer. Avoid at all costs.

We’ve been using Cinema Paradiso for a while and honestly it’s brilliant. The range is huge — loads of films you just don’t see on streaming — and the discs always turn up quickly. Blu-ray night has become a bit of a family ritual in our house. It feels special somehow, and much easier than wasting half an hour scrolling through menus trying to agree on something.

If you’re into home cinema it makes even more sense. Streaming often looks and sounds ropey, and buying discs all the time is pricey. This way you get the proper Blu-ray quality without the cost piling up.

All in all, I think it’s a cracking service and well worth it if you love films.

I joined around Christmas and, although not the companies fault, the postal service was broken but their policy of not dispatching or processing discs in a Saturday was just making things worse.

This improved, but the next issue was very average titles at the top of my list (oldies, not new release) never being sent out. Then I started getting broken discs. Again, OK, this happens, but the absolute kicker was that the same clearly broken, cracked disc would be sent back out again!! All eating into the amount of discs you could get in a month.

The email today stating that those who don't upgrade (pay more) will only get 2nd class postal service, is the end for me.

Been a customer for several years, and I can't fault their catalogue or customer service. Disks are sent rapidly, and (from memory) I've only twice failed to find films (admittedly challenging to locate).

I've been a subscriber for a few years and honestly, I can't fault the service, turnaround is fast with a great selection of films, may of which aren't available digitally. Their recommendations are great and it's helped me watch loads of films that would have otherwise passed me by. Keep up the great work. This one service I won't be cancelling anytime soon.

Avoid. These guys used to be excellent unfortunately now they take several days to post a film you are lucky to get one a week. Additionally films seem to go “missing” when returned far more than in previous years. I no longer trust them

Fantastic service - allow you to have a 'holiday' and obtains world movies, thus giving choice and not telling you what to watch like the Main Platforms i'e' independent films form Iran etc, documentaries. The Global ones limit your mind. I have been with them for many years now.

I have been renting DVDs since the days of Lovefilm and I find the service to be excellent and about £4 cheaper than Standard Netflix (1080 HD) for better quality blu-ray discs provided that you are happy with just 2 discs per month, which I am.

Cinema Paradiso has a very large range of TV series and films available and the films tend to have better reviews, on average, than those available from the streaming services which is my main reason for staying with them.

It seems strange in this day and age to receive discs through the post, but provided their prices remain competitive, the service and quality of media remains good, I will remain with them.