CINCO STORE Reviews 

440
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful jewellery designs, stunning luxury packaging, and consistently fast delivery times experienced across multiple orders. Consumers also deeply appreciate the extremely helpful support team, noting that real humans reply quickly and maintain durable, elegant daily craftsmanship. Some reviewers were not happy with recurring quality issues, mentioning that several items tarnished, oxidized, or lost their color prematurely. Others mentioned slow shipping processes and frustrating customer service interactions when trying to resolve administrative complications. People also noted experiencing long waiting times and receiving damaged packages during transit.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the elegant design, durability, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the timeless design, elegance, and... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service. While many consumers praise the super quick... See more

Customer service

Customers had mixed experiences with customer service, leading to high frustration due to long waiting times... See more

Service

Users describe ambiguous interactions with service, highlighting a split in consumer feedback. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This piece of jewellery is absolutely beautiful, just as I’ve come to expect every time. The packaging is stunning and feels truly luxurious, easily on par with high-end designer brands. A flawless ex... See more

Company replied

Rated 5 out of 5 stars

I am truly faithful to CINCO because every single piece of jewellery I have bought from them is a masterpiece! Excellent quality, timeless design and speedy delivery every single time. I totally reco... See more

Company replied

Rated 5 out of 5 stars

Ordered a nice pair of earrings on the 11th November, getting a discount as it is singles day. And on the 13th I already received my package. The dilevery was super quick and the assistance with som... See more

Company replied

Rated 5 out of 5 stars

I adore this company and their jewellery! Their jewellery is so usual, stylish and so well made and their service is excellent. If you have any questions you can whatsapp them and you get a reply by a... See more

Company replied


Company details

  1. Jewelry Store
  2. also in
  3. Fashion Accessories Store
  4. Jewelry Designer
  5. Jewelry Exporter

Written by the company

CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(440)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love cinco pieces

I love cinco pieces. They are beautiful and they have good quality. The purchasing process is easy and shipping is decent. I hope to buy many more pieces in the future!

9 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much! We hope that we will continue to be a part of your preferences ❤️

Rated 5 out of 5 stars

Since being introduced to CINCO via YouTube, I have become a loyal customer.

Since being introduced to CINCO via Andrea Ali's YouTube channel, I have been hooked! As evidence of how impressive the company is, I have made multiple purchases, and I have yet to be disappointed. First, the items are gorgeous and well-made. Next, the vast number of items available make it easier to fit many styles and budgets. It does not hurt that they often have sales! Moreover, processing and shipping is lightning fast. Last, they take customer care seriously. If there are any questions, the response is professional, patient and prompt.

5 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thanks so much for your support! You made us really happy and proud. We hope we can keep up the good work and give you the service you deserve! ❤️❤️❤️

Rated 2 out of 5 stars

Payment issue

I wanted to pay with Klarna but it told me it was not available at the moment, so I bought less than I’d planned. Btw, I used Klarna right after on another site and it worked fine.

5 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We're sorry to hear that you had a problem with your chosen payment method, please contact support so we can help you. Thank you and we hope we see you soon

Rated 5 out of 5 stars

Cinco jewelry is amazing

Cinco jewelry is amazing, durable and unique. I pay the extra price for their products for their quality and unique style. I am returning client which got the private tier in their rewards program!

5 May 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much!! we hope to continue to be part of your list of favorites! ❤️❤️❤️

Rated 4 out of 5 stars

Cinco portuguese design and quality

I love Cinco's design and quality.
I'm very proud to shop true portuguese modern and qualitative jewelry.
Though, I believe the prices have increased a lot over the last months/year - exact same products are now much more expensive.
Regarding the inspirational part of Cinco's strategy - instagram is highly inspirational, and also the newsletters are very cool (lifestyle tips, for instance). However, the site could be more in-line with the other channels - I feel there are not many product pictures, sometimes it's not clear exactly how the product looks like (would be really nice to have more closeups and more perspectives on the product).
All in all, I'm a Cinco fan!

29 April 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much. We have taken note of your suggestions and will do our best to improve. 🥰

Rated 4 out of 5 stars

Cinco jewels are unique pieces

Cinco jewels are unique pieces, of enormous quality and that make us feel more beautiful and confident. I recommend the brand to any friend.

28 April 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much. That's our larger goal, to launch jewelry that makes our customers confident and happy.❤️❤️

Rated 5 out of 5 stars

Cinco is magic

Cinco is magic! I have a busy life and chaning accessories all the time can be tricky, Cinco errings and necklaces can stay and live with me and be there for me to shine! I adore every single of them! And I gave quite many, high quality indeed but mostly the shine ✨ Cinco😍

2 April 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thanks so much for your kind words. 🥰 We are very grateful to be a part of your outfits and choices on a daily basis! We hope to keep it that way. ❤️❤️

Rated 5 out of 5 stars

best experience!

I had one of the best experiences with this store, besides the jewelry being very beautiful, I had a situation with them that they resolved very promptly and professionally. I was deeply impressed. I highly recommend.

12 April 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much for your review! We are very happy that we could be of help to you and that everything went smoothly. ❤️❤️❤️

Rated 5 out of 5 stars

Amazing jewellery

Cinco has a huge variety of unique jewellery. The quality is top notch. Every piece is made with care, you can see and feel that. Shipping is fast, everything is packed safe. They often have discounts, they appreciate you as a member.

22 April 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for choosing CINCO and for your kind words! This means a lot to us ❤️

Rated 5 out of 5 stars

Favorite jewelry that I own!

It's already my 3rd order with Cisco. Ever since I discovered this brand I fell in love. All the earrings I bought are beautiful, incredible quality and design. They make me stand out every time I wear them. Definitely recommend to check out Cinco brand!

3 April 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for taking a moment to share your experience and for your kind words, we hope to see you again soon! ❤️❤️❤️

Rated 5 out of 5 stars

Cinco is a place where you can buy handmade original pieces

Cinco is a place where you can buy jewelry that is made by hand! Each piece is crafted and created with artistic inspiration, one of a kind pieces from a beautiful country, Portugal! No factory made stuff! The customer service is on point and delivery is within 3-5 days of purchase, can’t beat that! I love that they have sales and payment options so even the more pricey pieces I can afford! Love this company and I get many compliments on all the jewelry I have gotten so far and hope to continue buying!

1 April 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We love to hear that you have had a good experience and that you have received compliments when wearing cinco items!!! ❤️Hope to see you soon 🥰🥰

Rated 5 out of 5 stars

I love the jewelry from Cinco

I love the jewelry from Cinco. It is so elegant and beautiful that I wear them everyday. I am glad that they have a refinishing/repurposing program for the jewelry. I will be using that service once my pieces require it so I can continue to love what I wear!

29 March 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We appreciate hearing about your positive shopping experience! Thank you for your kind words and we look forward to serving you again in the future. ❤️🥰

Rated 5 out of 5 stars

I am very pleased by the experience…

I am very pleased by the experience with Cinco. They answer very fast for any question and they were very kind in finding solutions for my needs. The items are very beautiful, I love them, I ordered the Constantin necklace and earings. Thank you!

14 March 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you, Alexandra, for the positive feedback! We’re delighted to hear you enjoyed our jewelry and service! 😍😍😍

Rated 5 out of 5 stars

CINCO, amazing pieces

CINCO is a portuguese jewelry brand, with amazing, contemporary pieces, to use every day! Thank you, CINCO!

13 March 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much for choosing CINCO and for your kind words!! ❤️❤️❤️

Rated 5 out of 5 stars

I love Cinco!!

I love Cinco!!! the quality the design,everything!!! Careful packaging and fast shipping!!! Thank you people!!

10 March 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much! This really makes us happy and we hope to continue to have your preference! ❤️

Rated 5 out of 5 stars

You must check out CINCO Jewelry!

You must check out CINCO! They are my absolute favorite jewelry maker because of their impeccable attention to detail, stunning aesthetic, and ethical production. Without a doubt, I highly recommend them to you!

4 March 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

This review made our day! ❤️❤️Thank you so much! Hope we see you soon 😍😍

Rated 5 out of 5 stars

The design and quality of the products…

The design and quality of the products are amazing. The shipping is super fast, and the website is very easy to navigate. And they also have the must amazing support team, that is very helpful and always available, witch gives a extra confidence when buying online.

18 February 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We’re thrilled to hear you enjoyed your experience! Thank you so much for sharing! 😍😍😍

Rated 5 out of 5 stars

Amazing Jewelry pieces, Amazing brand!

Can’t recommend Cinco enough, they are one of the best jewelry brands out there! I have been a customer for the last 4-5 years and will definitely continue to be in the future. I have so many lovely Cinco pieces. I love their designs, they are so elegant and timeless and I always get questions from people asking were my jewelry is from, especially their earrings. The quality is amazing too! But the even better part is the after-sale service and the one to one communication and personal contact. I have recently contacted them asking to have some of my older cinco pieces polished and the services was truly exceptional. It all adds up to an AMAZING customer experience! I love the fact that despite the company getting more popular, their quality and customer service remain excellent! Thank you Cinco!

26 February 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Your review just put our batteries on overcharge mode! 💪 We're always here for you. Thanks for brightening our day!❤️

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