Seems like a scam to me. Ordered on the 14th May, it's now 26th May and the items are still listed as "Awaiting Shipment" after 12 days. Kind of doubting that they will ship anything. Saw here tha... See more
Company replied
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The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its... See more
Company replied
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that ti... See more
Company replied
This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptiv... See more
Company replied
Company details
Written by the company
Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Contact info
2.3
Poor
281 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very low quality products
Very low quality products. Sizes are much smaller than advertised. Returns from Canada need to be shipped back to New York your expense. Save your time and money and buy locally.
Edit: After posting this review I was contacted by Ciciful. They refunded 50% of my order rather than have me ship it back to them. They offered a full refund if I returned everything, but this was more convenient for me.
26 June 2024
Unprompted review
Reply from Ciciful
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out.
Additionally, we would like to clarify that our return hub is in New York and there is no claiming from us that customers need to return the item to China.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Different item sent to me without any…
Different item sent to me without any correspondence.
I ordered a beautiful masculine bodysuit to wear at an important party.
(trustpilot won't allow me to sent the link to the item that i ordered)
Instead i received a very feminine looking bodysuit that looked nothing like what i ordered.
(trustpilot won't allow me to sent the link to the item that i received)
It seems the original item disappeared from the site and they just sent me something else. Without checking it with me.
Do they expect their customers to be blind? Or simple-minded enough to just take whatever is thrown at us? What an insult.
19 June 2024
Unprompted review
Reply from Ciciful
Hello,
We sincerley apologize for any inconvenience caused. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that you can reach out to us at support@ciciful.com to sort it out.
It is verified that the support team already responded to your emails and addressed the issue. If you have any further qustions, feel free to email us at the address below.
Regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
The most dishonest company
The most dishonest company. When I ordered my item, it was confiscated by the United States Postal Services because they used counterfeit stamps. I did pay for shipping on my order so no reason to break the law. Seems like the scammers of this website has a team dedicated to remove bad reviews on Trustpilot. This is the second time I'm review them because the first one got removed.
DO NOT BUY ANYTHING FROM THESE SCAMMERS!!!!!
11 February 2024
Unprompted review
Reply from Ciciful
Hello,
Please know that your first review is still there. We can see it's still there -- back in Feb. You can check your Truslpilot account to verify it by yourself. If you didn't see the first one, it might be because when there are 2 reviews from a person, Trustpilot only counts the user's latest one.
Additionally, regarding the order that the parcel you mentioned was not delivered, we apologize for the inconvenience and would like to let you know that it was fully refunded back to Feb. 15th. We can give you a confirmation of the refund if you want.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I just ordered from this company
I just ordered from this company. I received no confirmation of my purchase. And no way to contact them??,That seems suspicious 🤔
*** Update *** I received the confirmation of my order. It was at my other email address. I will update about my total experience once my order arrives. I love what I see. Hopefully when my order arrives I won't be disappointed. 👍
*** My order arrived about 14 days from purchasing. I am happy with the items I received. The items are unique and perfect for fun summertime attire. They will make great memories in pictures. My previous concerns were unfounded. It was a seamless process from the purchase process to the delivery. 👍***
3 June 2024
Unprompted review
Reply from Ciciful
Dear Damon,
Please note that the confirmation email can only be sent to the email address that you used at checkout.
Upon inspection, I found that the confirmation email had been sent to you and that your order had been packed. It will be shipped within 24 hours.
The tracking number will be YH24060700405SZ and the tracking site will be https://t.17track.net/en#nums=
If you have any follow-up questions, please feel free to contact us at the address below. We are fully committed to providing the best possible service and assisting you with your order.
Warmest regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Amazing 🤩
Wooowww I bought here and I must say that they have an excellent service, I had certain problems with my home and despite all the package arrived and the clothes are really of quality and it fits you as it is in the image, it's just a matter of knowing our size and pummm, I plan to continue shopping in the future here 10/10 🫶🏻😍👌🏻👏🏻👍🏻👍🏻👍🏻
6 June 2024
Unprompted review
Sketchy business practice
Ordered something days later when to check the status and it says I’m blocked from the websit. I emailed them and waiting for a response. Is this a scam? Should I report funds stolen from this company?
5 June 2024
Unprompted review
Reply from Ciciful
Dear BJ,
We are deeply sorry for the difficulties you have experienced in using our website. We understand that this may cause you concern and would like to assure you that we would never knowingly block customers from accessing our services.
Please rest assured that we are a formally operated enterprise, committed to providing customers with quality services and products. We will never engage in any fraud or dishonesty.
We are committed to identifying the cause as soon as possible and taking the necessary steps to ensure that this does not happen again. During our investigation, if you wish, you can try again in another browser and email us at complaint@ciciful.com with a screenshot of the page attached.
We can also provide you with an update on the status of your order if you provide your order details. We appreciate your patience and understanding and look forward to your order details
Sincerely,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Helpful customer support
Helpful customer support, reply quickly. The product is nice for the price.
30 May 2024
Unprompted review
Very good customer service and…
Very good customer service and responsiveness
29 May 2024
Unprompted review
I’m not happy with this company
I’m not happy with this company. I ordered four items and I only got three. The last one has not shipped out and I’ve been waiting almost 3 weeks for this item. Don’t waste your time with this company go somewhere else.
1 May 2024
Unprompted review
Reply from Ciciful
Hello,
We are sorry for your wait for the order. In order for customers not to wait for a long time for no item, the warehouse would send the available items first. And when the back orders are back, they will send them immediately.
You can also contact our customer service team to inquire about its shipping time. We will be responding within 24 hours.
Kind regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I loved Ciciful
I loved Ciciful! Most items have been a great fit, really unique and fun pieces!
They handled the returns incredibly quickly and offered a great and fast solution. I will definitely order from there again.
1 May 2024
Unprompted review
Honestly I did not think or expect to…
Honestly I did not think or expect to get help. This is the second time I needed assistance. The first was for the wrong size being sent and second the refund gift card.
I am so grateful for your support. You guys go above and beyond. It’s incredible.
Many thanks - Dick G
20 May 2024
Unprompted review
purchased an order from Ciciful May 20
purchased an order from Ciciful May 20, 2024 and kinda in a rush for an event this weekend Order No. CF00110360 it has been "Active" & "Awaiting shipment" and im not getting updates how long does it take for it to be processed and shipped
22 May 2024
Unprompted review
Reply from Ciciful
Dear customer,
Upon inspection, I found that the parcel of your order had been shipped.
Tracking #: YH24052303749SZ
Tracking site:
https://www.17track.net/en#nums
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
THE FRM SPECIALISE IN SERENITY CLOTHING .
TO FIND AN EXCITING AND IMAGINATIVE RANGE OF DESIGNER MENSWEAR IS A REAL TREAT. TOP QUALITY GEAR AND VERY REAONANLY-PRICED.
21 May 2024
Unprompted review
Would someone please reply to my email
Would someone please reply to my email? No one has responded. Maybe my email was lost?! Requested news on when my order will be shipped. Only purchased it as your website said you had stock on hand and was ready for shipment. The order number is CF00104660. Will adjust the score and edit when the update is received and happy with the product at delivery. Thanks in advance, Ciciful team!
19 May 2024
Unprompted review
Reply from Ciciful
Hello,
Upon receiving your message, we promptly conducted a thorough investigation into the matter. Unfortunately, we were unable to locate any correspondence from the email address associated with your recent purchase. It appears that your previous attempts to communicate with us may not have reached our inbox.
To ensure a smooth resolution, we kindly ask that you forward any previous emails or communications to [complaint@ciciful.com]. This will allow us to expedite our response and address your concerns effectively.
In addition, for your convenience, we have dispatched a follow-up email from [complaint@xpluswear.com] to the email address provided during your purchase. Please take a moment to check your inbox for our message, which contains further details and steps to assist you.
Thank you for your patience and cooperation. Should you require any further assistance or have additional questions, please do not hesitate to reach out.
Warm regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Worst customer service and worst quality control…
I ordered two items from this company and received neither item. They sent me two random sizes of two different clothing pieces, neither match my purchase. Now they’re trying to charge me to return them before issuing me a refund. Why should I have to pay for this? You sent me a completely random order!
27 April 2024
Unprompted review
Reply from Ciciful
Dear Valued Customer,
We extend our sincerest apologies for the mix-up in your recent order. This falls short of the high level of service we pride ourselves on delivering. In such a case, you can escalate the matter to complaint@ciciful.com to address the issue.
We understand your frustration and are eager to make amends. Hence I have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox.
Your satisfaction is our top priority, and we are here to help. We look forward to resolving this matter and restoring your confidence in our products and services.
Warm regards,
Ciciful Customer Complaint Team
complaint@ciciful.com
All those designs and products are so…
All those designs and products are so impressive, imaginative and inspiring! Party outfits needs CICIFUL!🌷🌷🌷
14 May 2024
Unprompted review
Horrible Horrible Horrible Quality and…
Horrible Horrible Horrible Quality and the company will not return your full amount. The items do not look like the pictures. I just experienced this, please do not order from this site. Spend $100 some place else. You will be disappointed.
5 May 2024
Unprompted review
Reply from Ciciful
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out. If you don't like the support team's solution, you can forward your order to complaint@ciciful.com to address the issue.
Additionally, the partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We do also offer full refunds after customers return the product.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Ciciful Customer Complaint Team
complaint@ciciful.com
Good quality and worth the wait!
I think people tend to write reviews if they've either had a particularly good or bad service, so I just wanted to give my honest review, and generally I'm very impressed! I purchased a two piece item, one part was in stock and the other wasn't but was shipped 5 days later separately. It would be good to see stock levels, but at the moment they don't seem to have that functionality. It does take a while to deliver to the UK, but really this can be overlooked if you give yourself enough time because the product is excellent. They items I brought were surprisingly good quality for the price and I'd shop with Ciciful again.
1 May 2024
Unprompted review
cheap knock off marked up
The item I received did not look like the picture, for an item that cost me 80 dollars I could have gotten for similar quality for 10 dollars off of AliExpress. The material was not denim, the cut was shapeless. A cheap knock off of another product marked up
29 April 2024
Unprompted review
Reply from Ciciful
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ciciful.com to sort it out.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Kind regards,
Ciciful Customer Complaint Team
complaint@ciciful.com
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