Christmas Connections Reviews 

404
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

This request to review reminded me that I do not appear to have received an invoice & on looking at a billing advice, VAT appears to have been added instead of being 'zero rated' under the EU Reverse... See more

Company replied

Rated 5 out of 5 stars

Our company have used Christmas Connections for a number of years, usually ordering via our printers. This was the first year we have ordered the cards directly from Christmas Connections. The q... See more

Rated 5 out of 5 stars

I have used Christmas Connections to provide, print, and deliver my Xmas cards for many years. The cards are very good quality, as is the printing, and there is a very wide choice both for business a... See more

Rated 5 out of 5 stars

The reason I give 5 stars is down to Nathan, his customer service is exceptional. I was struggling with the general enquiry line team, even although I have been a customer of CCA for many years, but w... See more

Company details

  1. Promotional Item Store
  2. Digital Printing Service
  3. Gift Shop
  4. Prints and Signs Store

Information provided by various external sources

Christmas Connections has been delivering high quality Personalised Corporate, Company, Business and personal Christmas cards since 1906 with designs ranging from traditional, contemporary and vintage with a price to suit every pocket. View our unique range of front personalised cards - see your name incorporated into a Christmas card or why not upload your family photo for a real personal touch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

404 reviews

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4.6

All reviews

(404)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Nice cards, quick delivery, printed TWICE but inserts were for a different company!

Had our cards delivered on time but they were printed for a different company. To be fair, Christmas Connections are having them reprinted and sent out asap but it looks as though we've now missed last posting date for our overseas clients.
The reprinted cards were AGAIN wrong! We didn't send any cards to our clients.
Will never use this company again!

12 December 2013
Unprompted review
Rated 4 out of 5 stars

Excellent to deal with.....

We used them for our Xmas cards both last year and this. They have improved enormously as last year wasnt a brilliant experience - however, this year was excellent. Will use again for sure.

12 December 2013
Unprompted review
Rated 1 out of 5 stars

Complete and utter rubbish

From the original order of 80 cards and 80 envelopes which was made on Nov 20th, to be told a week later (only when I called to check on status of order) that the order came through as two lots of 80 envelopes (on the site it still shows the order as 80 cards and 80 envelopes). To be told to order the cards again which I did on Nov 29th. To be charged for the original order of cards and the new order!! To have called every day since then to be given zero information on when my second order of cards (made 10 working days ago!!!) will be delivered OR when I would get a refund for the original order... RUBBISH SERVICE....

11 December 2013
Unprompted review
Rated 5 out of 5 stars

Ordered with ease

Order received very quickly some envelopes were missing.
Resolved with a very quick telephone call and balance followed.
Very satisfactorily

10 December 2013
Unprompted review
Rated 2 out of 5 stars

DISAPPOINTING

We feel the advertisements are misleading. We ordered a personalised corporate Christmas card and then were charged a large amount to add a small college logo to the card.
We have been bombarded by daily emails offering a 30% discount but when we ordered online were told that the discount was only available if you ordered over the phone. That was definitely not clear in the publicity sent.
We have gone over the 10 days and are still waiting for the order.
Disappointing all round.

10 December 2013
Unprompted review
Christmas Connections logo

Reply from Christmas Connections

Dear Clare,
Thank you for leaving a review. We take all comments on board and I will pass your comments on to the e-commerce team with regards the emails and marketing. I will also ensure your cards go out at the earliest convenience for this week.
Please accept my apologies for this late order and any inconvenience it may have caused.
Kind regards,
Karen Gilligan
Customer Service Manager

Rated 2 out of 5 stars

Poor Quality

Overall the service was just about ok, but nothing special. I found the online service very awkward and not intuitive to use so that, after several aborted attempts, I then inadvertently placed the order without having entered the charity option. Delivery was quite fast albeit at the first attempt the delivery firm could not find the address which put it back a couple of days. The card though is of a poor quality and as such is not at all impressive, extremely disappointing.

10 December 2013
Unprompted review
Christmas Connections logo

Reply from Christmas Connections

Dear Peter,
Thank you for leaving a review. On Christmas Connections, we offer a free sample service which allows you to see and feel the quality of our cards before your purchase. The card you chose was one of our most popular designs so I am sorry to hear you found the quality of the board poor.
I will ask a member of the team to call you and perhaps you can send us a sample to review.
Kind regards,
Karen

Rated 2 out of 5 stars

Your product is OK but your back up and checking systems are confusing.

After placing my order for a 30 off and a 40 off,I called your main number and asked to speak to someone who could check exactly what I had done, the young lady checked it and said all ok to proceed with payment, I did so only to find that when the cards arrived the DOUBLE M cards had enter your address as the bottom line of the address and on the back had an "enter your logo here" information box.
The Double M cards are not useable
The Mansign cards are fine
Could you, as a gesture replace the 30 off Double M cards Free of charge ?????
Regards
Michael Booth

10 December 2013
Unprompted review
Christmas Connections logo

Reply from Christmas Connections

Dear Michael ,
Thank you for taking the time to leave a review. Of course we will rectify this mistake for you, a member of the customer service team will call you and arrange to reprint the order.
Kind regards,
Karen

Rated 5 out of 5 stars

Beautiful Cards

Ordered our corporate Christmas cards from Christmas Connections. I found the ordering process easy to use and I'm very pleased with the personalised cards we've ordered for our company. Fast service and good quality product.

3 December 2013
Unprompted review
Rated 4 out of 5 stars

A little overpriced

There is a reasonable selection of cards to choose from and I like the idea that cards can be easily tailored to include the company name etc. I feel that the cards are rather overpriced for what they are. I also opted to purchase customised envelopes; however, these didn't arrive until a week after the cards, which was a little inconvenient.

29 November 2013
Unprompted review
Rated 5 out of 5 stars

Easy, honest, fast and good quality

From the moment the catalogue hit my desk, through the on-line ordering system to the excellent email notifications of order status, the service has been fantastic. Boss very pleased with end product too, especially at such reasonable pricing!
Thank you

28 November 2013
Unprompted review
Rated 2 out of 5 stars

Poor service

Ordered desktop calendars to issue to our customers, all came printed as 2013, still awaiting replacements and no one even apologised for the error.

28 November 2013
Unprompted review
Christmas Connections logo

Reply from Christmas Connections

Dear Miss Loftus,
Thank you for leaving a review and for highlighting this issue to us. This was caused by an error on our website which has now been fully rectified. Your reprint is dispatched and will be with you today.
Please accept our apologies for any inconvenience for this
Kind regards,
Karen

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