My complaint regarding RBC Direct Investing is totally missing in action
I filed a complain regarding RBC Direct Investing dated June 2, 2025 online to Canadian Human Rights Commission. Other than the initial email acknowledgement, I hear ABSOLUTELY NOTHING back from this office.
Chief Comissioner Malischewski, what about my rights of being heard with timely & proper follow-up by your office of 300+ staff?
The following is the exact main complaint content from over 5 months ago:
''### Discriminatory practice: Other
Who was involved?
Pat Feng
What happened?
I have noticed RBC Direct Investing is using only my English name on statements I received from them since they took over all my HSBC accounts & investments since March 2024. When I started to request my full legal name to be restored on their records 2 weeks ago, I ran into multiple on-going red tapes, total rigidity & much intimidation & lots of frustrations just to have my full legal name restored in the proper order/arrangement.
What did you do in response to what happened?
Ms. Feng has already confirmed that RBC does have my full legal name, though in different arrangements/orders (such as my English first name-my ethnic name-my last name or my English first name-my ethnic name initials-my last name). However my name order arrangement RBC has already on their own records or on my HSBC account records that they now process, ALL THESE NAMES ARE MINE WITH SAME SIN CARD NUMBER, SAME ADDRESS, SAME PHONE NUMBER, SAME DATE OF BIRTH SINCE 1994!
Where did it happen?
Toronto
When did it happen?
on-going
How did the treatment harm you?
I am not allowed to use, restore & correct my full legal name, potential problematic with my estate planning & future financial & will arrangement
Why do you believe the treatment you experienced is connected to the ground(s) you selected? Please explain.
RBCDirect Investing uses only my English name for over a year & refused to restore my full legal Chinese & English name in a prefer order for a customer banking with them since 1994 & THEY ALREADY FOUND & HAVE MY FULL LEGAL NAME ON RECORDS''