Choice Furniture Superstore Reviews 

15,256
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture and the polite, professional delivery teams who ensure items are carefully set up. Consumers also appreciate the straightforward online ordering process, alongside clear and regular communication regarding delivery schedules and updates. Though some customers noted issues with delayed orders and considerably longer waiting times than initially advertised. A few people also mentioned frustrating difficulties receiving refunds or experiencing extended delays for their money back after cancelling purchases. Some reviewers additionally expressed disappointment regarding unexpected product flaws or items not meeting expectations.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that orders often arrive on time.... See more

Product

Consumers find product to be positive, highlighting the great quality and affordable prices of various items.... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant disagreement in reviews.... See more

Quality

Clients share positive opinions on quality, highlighting that items are solidly built, well finished, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to o... See more

Rated 4 out of 5 stars

Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it d... See more

Rated 5 out of 5 stars

I’m very impressed with this Company. Ordering was easy via the web site. I wanted to match another piece of furniture. A simple search of their web site identified the manufacturer and model. Deli... See more

Rated 5 out of 5 stars

Website was easy to use, great selection of items in stock, huge amount of choice. Item was an amazing price, as there was a sale & with free delivery. The sofa bed is really gorgeous, it looks fantas... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Blinds Shop
  5. Decoration and Interior Design Store
  6. Living Room Furniture Store

Information provided by various external sources

Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK. We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.

Choice Furniture Superstore

Written by the company

inspired by you.
With over 17yrs experience in furniture retail we guarantee you 5 Star pre & post sales service. Customer satisfaction is very important to us and we don’t mind to go an extra mile to guarantee a very joyful shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(15,256)

1,092 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Needed to match a lamp table with a coffee table I had already purchased elsewhere. I found one exactly matching on cfs website at a reasonable price and regular updates on delivery. I was exceptionally appreciative of a follow up call to make sure all was in order. I would definitely buy from here again.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service highly recommended

Absolutely fantastic service through out. Firstly got an email after I ordered to confirm a delivery date. On the actual delivery date I got a phone call from driver saying how long he’ll be. Item arrived safely inside my house inside a wooden crate. Opened it all up and it was packaged brilliantly. Really happy with delivery and service

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great table, great service

Great table, took a couple of weeks to arrive. The delivery was a few days before the estimate date. Clear communication throughout regular updates to the delivery of my order. I am vey pleased an Iove my table!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Wow wow what a fabulous piece of…

Wow wow what a fabulous piece of furniture.service was excellent as was delivery.also the after care was brilliant u don’t usually get that .will definitely be purchasing if this company again & would 100% recommend.very happy with my purchase

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect expected delivery date and LONG wait for refund

Incorrect expected delivery date and it keeps being delayed by 2 weeks on a few occasions even after I raised an issue. When I cancelled the order, the staff then confirmed that refunds are usually processed within 7 to 10 working days but when 10 working days have passed, I had to email them again to then be told that the refund will be processed at the weekend. The whole experience has been a joke - avoid this company.

13 August 2026
Unprompted review
Choice Furniture Superstore logo

Reply from Choice Furniture Superstore

Hi ML,

Thank you for taking the time to leave your feedback. We sincerely apologise for the delays with your order and the frustration caused by the repeated changes to the expected delivery date.

We also apologise that you had to contact us again regarding your refund. We can confirm that the refund has now been processed and should reach your account shortly, subject to your bank or payment provider’s processing time.

We are sorry that your overall experience did not meet the standard we aim to provide, and we appreciate your patience.

Regards
Customer Support

Rated 5 out of 5 stars

Lovely Garden Bench

Really pleased with this purchase. Very comfy garden Bench. Delivery and notification of time slot was very good. I would definitely recommend the Bench to others.

13 August 2026
Rated 5 out of 5 stars

Good communication as to delivery date

Good communication as to delivery date. I was able to change the original date very easily.
Was able to specify exactly where I wanted the item to be delivered.
Very happy with the product itself.

13 August 2026
Rated 5 out of 5 stars

Amazing Company

We recently received the Axel TV Unit in oak. It is so beautiful.
We purchased from CFS as they were recommended by a close friend, and she was right. Customer service from start to finish was excellent. Communication re progress of delivery the same.
The delivery was trackable and arrived exactly promised.
We could not be more happy

11 August 2026
Unprompted review
Rated 4 out of 5 stars

Very happy with our outdoor table we…

Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to our back garden for us. Only misleading thing was the table was advertised as in stock but then took several weeks to arrive as apparently had to come from Denmark. Maybe this needs pointing out at the point of ordering. All in all though very pleased now it is here.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I was kept informed regarding delivery…

I was kept informed regarding delivery which arrived in the specified time slot. The items were easy to assemble and look great. Delivery was followed up by email and telephone to ensure all was correctly delivered and products were of satisfactory quality.

13 August 2026
Rated 4 out of 5 stars

Sideboard

Great price and delivery process and booking was easy.

Lead time for the furniture was longer than I would have expected.

13 August 2026
Rated 5 out of 5 stars

Beautiful bookcase and fantastic service

Ordered a beautiful mango wood bookcase from this company. After shopping around, it had the best price compared to other retailers. Customer service was brilliant - they kept me updated at every stage and contacted me to check I was satisfied with the delivery. Product arrived in excellent condition. Would definitely purchase from this company again and recommend to others.

12 August 2026
Rated 5 out of 5 stars

Fabulous service and beautiful, quality furniture.

Delivery a little slower (12 days) than the advertised 3 - 5 days but it was definitely worth the wait. We are absolutely thrilled with the Milan marble coffee table. Friends have commented that it looks stunning, stylish and expensive. In fact, we are so pleased we have also ordered the matching side table.

Delivery guys were so helpful, which was much appreciated as this is an extremely heavy piece of furniture.

12 August 2026

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