Chippenham Motor Company Reviews 

Really poor customer service make you wait around I waited 45 mins whilst staff passed me and I witnessed a couple get shouted at … on another occasion I booked for a test drive and there was no car to test drive in so had to rebook again and on another occasion I was also treated extremely bad by the same person who shouted at the elderly couple, (if you read this please put a review) I got the car then a month later it went in for repair, car was with them 2 months then it was returned covered in bird mess which damaged the paintwork. On a 3 month old car ! AVOID

Extremely disappointing customer service

I recently purchased a car from this garage and, unfortunately, my experience has been extremely disappointing from the outset.

The car subsequently required the gearbox and clutch to be replaced. I also had to return the vehicle to the garage to have an issue with the window dealt with, only for dents to appear on the car while it was in their possession.

What has made the whole situation even more frustrating has been the complete lack of communication. It has taken months of constantly chasing by phone and email to make any progress. Emails have repeatedly gone unanswered, questions have been ignored or dismissed, and despite specifically asking for the Managing Director to contact us, we never received a call.

On several occasions, when we have eventually received a response, we have simply been told that a particular member of staff has left the business or that a manager has left with immediate effect. While staff changes are understandable, this does not excuse leaving customers without answers or anyone taking responsibility for resolving their issues.

We were also provided with a courtesy vehicle while our car was being repaired. I emailed the garage a week ago to let them know that our car was ready and to arrange collection of their vehicle. Despite further emails, I have received no response, meaning their courtesy car is still sitting outside my home.

I am still waiting for answers to outstanding questions and, after everything we have been through, the level of customer service has been incredibly disappointing.

I appreciate that mechanical problems can occur with any vehicle, but it is how a company deals with those problems that really matters. Unfortunately, in our experience, communication, accountability and customer care have been seriously lacking throughout.

I would strongly encourage anyone considering purchasing a vehicle from this garage to think carefully about the level of after-sales support they may receive if something goes wrong.

When entering Chippenham Motor Company we were made to feel very welcomed. We were shown over to meet Jack , didn't have a appointment just popped in to ask about a disability car. Jack talked us through anything and showed us all the cars ,took us for a test drive. Made up our minds and Jack ordered the car we wanted. No problem from start to finish. And we love the car.

My Kia Niro needed emergency repairs last week. From processing the issue to hiring a loan car Ramona was extremely helpful and made the whole unnerving process very smooth. A shout out too to Adam the engineer who carried out the repairs immaculately and in record time.
All in all a very worrying experience was handled expertly. Thank you both of you. 10/10!

They do not seem to be able to communicate very well and keep customers informed. Car dropped off 0830am Weds returned at 1330 only to be told not sorted I may aswell go home. After various phone calls by myself I was told by my lease company they are waiting on proof from garage of work required. Not once did the garage contact me to keep me in loop. A week and a day later phoned to tell me I can pick up car.

I wasn’t too satisfied with the overall service when I took my Peugeot for a major service. First, they are a very expensive, about 20% higher than the average in the area. I paid £610 to service my 508 whereas other approved Peugeot dealers in the area are charging ~£510. Despite their high labour cost, my car was not washed and the service book was not stamped. I had to take the service book back for the attendants to stamp. All in all I do not think their service is good value for money.

Took my Kia sportage WR23KYT to be looked at as the management light came in. It was put on the Diagnostic and I was told a new coil pack was needed. The next morning I was rang by Kia who said the car is ready to be picked up. I asked has the coil pack been done I was told no. The mechanic took them out the fault cleared.. Two lots if different information. Very misleading. I was also told Chippenham not get paid from head office if the coil pack was changed. I have no alternative but to contact trading standards. My car has been off the road for 2 weeks.

I called with a general question about my Citroen bought from another garage.
Charlene was amazing, so helpful. She went over and above to help me with my query.
Thank you

Taking your car in for repair can be a painful and confusing experience. Fortunately not for me at Chippenham Motor cimpany. I was greeted by Charlene who dealt with me in a very friendly and professional way. Charlene explained what would happen, how and when I would be contacted throughout the time it would take to repair my car.(which unfortunately had multiple problems!)
It was refreshing to be handled by someone with so much knowledge and experience to be able to explain things in detail from the outset - my car still needs a part to complete the repair which Charlene is in the process of sourcing but my initial experience has been a five star one. Well done Charlene and CMC

The experience I had at Chippenham motors
Was great and i would highly recommend this car sale
Team they looked after us
They went out of there way to get the right deal for
Me and my wife thank you John

My wife has just bought a car from Chippenham Kia and John Marchant has been so helpful and very understanding and supportive during the whole process - from our initial enquiry to my wife taking ownership of her new car today. In an age where customer service often doesn’t always deliver, John has shown that this is not true for him, and Chippenham Kia. John went the extra mile to make sure our customer experience was spot on! Thanks very much again John for all your help, understanding during the whole process.

Chippenham Motor Company are fine when you are buying a new car from them and paying £52k, however if as me you purchase an EV6 and it fails after just under 12 months do not expect them to help with a loan car, you will get a straight no chance. I was told it would take at least two weeks to fix my car, they told me to try Kia for a loan car which I did, Kia told me to ask Chippenham Motor Company for a loan car! I was given many excuses by both parties including there is a process and it takes two weeks! If the part is obtainable in five days this does not constitute a delay! Kia blamed delay of CMC for not ordering the part swiftly. I even got to speak to the Chippenham Motors Service Manager who told me that she was leaving for home in 10 minutes and that would be the end of the call! They even demanded that I drive a 50 mile round trip to give them the analogue key even though I had been to Chippenham the previous day to get something I needed from the car and found it open and left it open as there was no power to the car, when I got there the car was open and they had not even bothered to check even though I had told them this was the case! I lost patience after a week without a car and contacted the Motor Ombudsman and was swiftly provided with a hire car! You have been warned, I have purchased two new Kia cars but this is the last. Chippenham Motor Company have no interest in repeat business. After the sale the customer is certainly not king, the attitude of CMC is arrogant, dismissive and lazy. You have been warned buy your car elsewhere if you expect helpful, efficient and friendly service. AVOID.

I thought it was about time I left a review for this dealership. I have being using CMC since September 2018 when I purchased my 2nd Sorento from them. From then till now I have purchased a total of 10 vehicles from them for both personal and my company use. These range from Kia Picanto’s to the fast EV6 GT, and most recently an EV9 and EV3. They also helped me source one of the last production Stingers. All of these vehicles are serviced at CMC except one service on a Picanto. My first comment must be on every purchase the sales team have been truly exceptional. Following on from that the after sales team have been fantastic and always there to help with any issues on the vehicles, which I have to highlight have been very few. From a hospitality background , it would be fair to say the experience of the customer journey with all the old and new team has been without fault. I have and will only purchase a Kia from them and only let them service my current Kia portfolio. They must rate as one of the best team and dealerships I have ever dealt with in purchasing personal and company vehicles. You never know the new EV2 could be my 11th vehicle.

Although Jack was our Sales person, from the minute we walked into the showroom, all the staff were friendly and helpful. Jack went above and beyond to find our dream car and spent time showing us around it and how everything worked! Really happy with our purchase and would highly recommend Jack and the Company to anyone looking for a new vehicle.

Went in for a mobility car Jack was amazing nothing was too much trouble everything was explained to us
The car was ready for us in 4 days which is brilliant for my son.
Honestly couldn't recommend them more

Jack was brilliant. He showed me the car with great detail. I was then able to drive thre car away with confidence.

From the moment i enquired about the car until collection was 5 star Jack explained everything we had a good test drive before deciding on the car.
On collection Jack took as long as i needed to explain all the different functions and was excellent in what he done. Thanks Jack.

Straightforward no hard selling professional honest and friendly. Part-ex no problem. Ready to collect and small body repair was booked and completed. Good communication with John throughout. Would highly recommend.

Visited Chippenham Motor Company today to buy a car. Yes — buy. We arrived in the rain and walked into the showroom where two salespeople appeared to be busy. No problem at all, we were happy to wait.

One of those salespeople finished with a customer, made clear eye contact with us… and then immediately wandered off to help another family. No greeting, no “I’ll be with you shortly”, no acknowledgment whatsoever. Impressive levels of invisibility training on display.

After waiting a while longer, we decided to leave. On the way out, we realised there weren’t two salespeople after all, there were four. The other two were seated comfortably at their desks with no customers, seemingly committed to an experimental new sales technique: doing absolutely nothing.

I don’t know who owns CMC, but if ignoring customers who are physically standing in your showroom is company policy, then it’s being followed to the letter. If it isn’t, then management may wish to wander the showroom occasionally.

Having since read the reviews, it appears we may have dodged a bullet; aftercare seems to be as absent as the sales staff.

Anyway, back to D Lovett, where customers are at least acknowledged as existing.

The customer service from Colin was excellent! Would definitely use again.