Chilli Tech Reviews 

the bracket that holds the camera split and lost the rear camera, when I got home my rear camera is gone. made in china sucks. unless this company changes where they source their products, don't buy made in china.

Camera is amazing value excellent quality for the price you wont get a better camera in this price bracket. 5+hrs battery life.
Customer service has been excellent my dog chewed rhe charging plug off. Paul replaced at no additional cost to myself can not fault the service

Just got my new Roadmax camera, front mounted on my handlebars. Did a quick test ride around the block and got close passed; reported to the police! Did a full ride this afternoon, another close pass, another reported!
The video quality is excellent, the app fairly easy to use and it allows you to set up the camera. Very pleased after one days ownership.

Had a fault with my rear camera, got in touch with Paul, said to send it back for them to look at found to be faulty and replaced with a new one. No hassle and quick to respond.

The light is fantastic, and bright.

Purchased mine around a year ago but it recently developed a charging fault. I reached out to their Facebook profile not expecting much, however I had a reply back within 10 minutes with an offer for me to send it back for inspection. Week later I had received a new unit due to a faulty charging port. Incredible customer service on top a fantastic light.

Thanks all, hope you have a lovely Christmas.

After watching several reviews online, I purchased 2 of the rear bike cams, as they looked ideal for the many bike rides that we go on. The cameras arrived as soon as they were in stock, but I was struggling to connect to the App and record. I tried to format the card (as per the message) on both cameras but nothing happened. It was a Friday afternoon (4pm), but I contacted Paul anyway and he got back to me straight away. He was so helpful and emailed instructions as well as messaging on FB. After quite a lot of time (way after he had gone home) he suggested that I send both back (with a pre-paid label) and he would format for me. Within a week they were back and formatted, but I still couldn't get them to work. Again, it was Friday afternoon and I had to contact Paul. He was very patient and after half an hour or so it transpired that I hadn't been pushing the micro SD card hard enough!!!! I felt so bad that I had wasted his time for absolutely no reason at all! Anyway, we took both cameras out at the weekend and they were absolutely brilliant. The footage is perfect for what we want. I could see the number plates of the cars behind very clearly and will even be able to make some mini videos of the ride. We are now deciding on which of the Chilli Tech front cameras to get next. Thanks to Paul and also Ride With Roy's YouTube channel for your advice, reviews and time x

After receiving a faulty camera and returning it WITH my £28 memory card, at Paul's request, I am now over £100 out of pocket (camera cst and SD card cost), and Chilli tech simply have stopped replying to my emails. Factual details are below.

21 August: Ordered camera and accessories from Chilli Tech, invoice number 1514-1767
26 August: Received camera and accessories
9 October: First test run of the camera; no problems
15 October: First long-term use of camera while on a week long holiday and the camera stopped working properly on the second day (error messages, constant buffering). I contacted Chilli Tech describing the problems I was having, but they did not reply.
19 October: Sent a follow-up email to Chilli tech asking them for a resolution and requesting to return the camera, which (in my opinion) was clearly faulty.
21 October: Chilli Tech replied, saying that they would test the camera. They provided postage to return it. They instructed me to return it WITH the £28 memory card I had purchased according to their recommendations, so that they could test the memory card also.
21 October: Later the same day I posted the camera and SD card to Chilli Tech, and emailed Chilli Tech to confirm it had been sent. I also provided the tracking number so that they could track it. QY331189463GB
23 October: Royal Mail confirmed that the camera had been delivered to Chilli Tech
30 October: (6 days after Chilli Tech received the return) I contacted Chilli Tech for an update. They did not reply.
5 November: (13 days) I again contacted Chilli Tech, asking them to confirm receipt of my emails and asking for an update. They did not reply.
9 November: (17 days) I again emailed Chilli Tech requesting an update and saying that if I did not hear back I would post a comment on their social media site in case they were not receiving my emails.
10 November: Chilli Tech replied to say, “We've got your Camera and the Team will get back to you shortly.”
20 November: (4 weeks) I emailed Chilli Tech again, saying” It is now 4 weeks since you received this return. Could you please give me a realistic time frame for you to take a look at it and resolve things one way or the other?” They did not reply.
28 November: (More than 5 weeks). I emailed Chilli Tech again, saying “It is now over 5 weeks since you received my faulty camera and I have had no communication regarding you arriving at a solution since then - and you have completely ignored my most recent email sent 8 days ago; please see below. I have given you plenty of opportunity to come to a resolution on the problem with this faulty camera, and I have really tried to be as reasonable as possible about the fact I've been unable to film any of my bike rides for 6 weeks. I would now like to request a full refund plus the return of my SD card. If you are unable to return the SD card (if, for example, you have mislaid it), then I would like payment for the original purchase price of the SD card (£21.98).”
If you do not complete this request by next Wednesday, I will have no choice but to use chargeback to obtain a refund and pursue Chilli Tech for the cost of my SD card.
They did not reply to this email.

Purchased a wireless HD bullet cam from Chilli Tech, after only 6 months and around 10 uses of the camera, the video quality deteriorated massively. Now, the quality is totally unusable and absolutely nothing can be made out in any recordings. I have emailed the company twice now, informing them of my issue and asking that I may return the cam for either replacement, repair or a refund... all my emails are being totally ignored. However, I still receive emails from the company inviting me to purchase their latest model of cam! Not with your customer service and lack of assistance when your products fail. I now have a cam which is only 8 months old, cost over £70 and is completely useless!!

I recently encountered a problem with my less than one year-old Chilli rear camera, that had stopped recording footage. Fearing that the unit was faulty, I notified Chilli-tech of the issue and sent it to them.

Their prompt analysis concluded that the new SD card I had inserted into the camera had not been properly formatted. They did this for me and returned it.

Upon receipt I made a quick recording to prove the camera was working and the resultant footage erased my anxiety about the camera's quality.

My takeaway from this is that you should use a 'high endurance' sd card (that can cope with continuous writing / re-writing,
and to replace them every year or so to prevent corrupted or non-recording events). Even SD cards can wear-out.

Excellent customer service. Very helpful and accommodating when I wanted to return something.
Great set up instructions both written and via YouTube. Very pleased with the camera. I wanted the camera to call out dangerous driving when I am cycling. Two prosecutions going ahead on the first time of using the camera on the front of bike. 5*s for camera providing watertight evidence!

Bought the helmet light, excellent quality with great coverage and battery life. Used it twice so far for mountain biking in complete darkness, it was excellent and worked better than my bar lights.
Brilliant customer service as well, very quick response to messages and very helpful.
Thanks for great product and great experience 👍👍👍👍

I bought a camera last year and found it to be ideal for cycling. Good resolution and clarity. It did develop a fault after the warranty period(12 months). I contacted chilli tech who said they would take a look at the issue even tho it was out of warranty. To my surprise and heartfelt appreciation they replaced the entire camera. Incredible service and would definitely recommend to any cyclist. I would also say that an issue occurred during warranty period and this was resolved within a week without fuss.

I ordered the front and rear cameras for my planned cycle ride from Land's End to John O'Groats. The front camera is very high resolution but with a short battery life. I thought I could get around this short life by using the cable and a power bank to keep it working beyond the 2.5 hours. Turns out that the camera would not charge from my power bank. Paul was very helpful and gave me a few options. In the end he refunded for this camera and instead I bought the slight older, lower resolution Chilli-tech camera. This has worked perfectly well, as it records all the necessary detail of car registration plates etc. and it has a longer battery life. I am very happy with it and very happy with the level of "customer service" provided.

My 1st Chilli cam, the front/rear cam was bought as a gift. As a horse rider hacking on v busy roads this is a great piece of kit easy to use, view and down load with the app. Very clear stills enabling you to see car reg plates if required. The 3 min split recording is perfect and speeds up downloading hugely.
I had a couple of questions that were answered quickly via FB chat, super informative and helpful customer service.
Thank you 😊

This is my second ChilliTech camera & it hasn’t disappointed! I’ve upgraded to the 4K unit & now use the original 1080 camera as a rear facing helmet camera. The 4K is a significant step up & the image stabilisation is a game changer. If you’re like me & just want a camera to capture incidents (rather than cinematic quality for creating content) you really can’t do any better than one of these.

I’ve had about half a dozen cameras from Chilli Tech - I have a couple for my bikes - both front and rear facing and my wife uses a couple with her horse. I’ve also bought some as gifts. They’re amazing little cameras and footage from one was used to secure a conviction for a ‘close pass’ on my bike on one occasion. Customer service from Paul and the team has always been first class and I would whole heartedly recommend this company to anyone looking for great value equipment.

Terrible customer service- do not buy from these people

Great products, great price, and great customer service.
I contacted Chilli-tech by email, and received excellent support from the UK. Staff.
Lisa at Chilli-cam went 'above and beyond' supporting me very well.

Just got to share my findings of the Chilli Tech Rear Facing Camera.

I'm just a social cyclist but wanted the extra security of have a camera recording rides for Road safety reasons. The divice was simple to set up and activate straight from the packaging. ( use the YouTube link to format the Micro SD CARD) again very simple.

Battery life is brilliant and the easy to use App makes playback and screenshot saving simple. To be honest, reviewing and saving favourite rides is also a great option.

Cost, installation, battery/charge life and playback 10-10 just brilliant

2400lm bike light with free helmet light

Ordered this light with a increased battery pack and it’s absolutely brilliant, lights the roads and woods up better than cars do almost, brilliant for riding road or MTB at night without ever having to worry about turning it down due to battery charge. It’s brought a whole new experience to riding in the dark. Unfortunately 1 of the 3 LEDs failed on the light after about 6-8 months maybe and I messaged them on Facebook, they sent me out a free post label and within a week a replacement was at my door. Can’t fault them at all! For the cost I think it’s the best light set you can’t get