I gave them 2 stars for lack of communication. I ordered a product on December 27,2025 and hadn't received any communication from this company concerning my account even after sending two emails.
Company replied
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Placed order CW00064643 on the 4th of December and have had no communication since?
Company replied
Unfortunately the quality of the garment I ordered was not as shown in the photo. It looked like a crafted sewn together garment but was just a inferior printed version
Company replied
The pictures look lovely (cotton sieve together) but i got a horrible printed polyester top instead. I can't send it back because postage will be too high. You're forced to agree to a one third refun... See more
Company replied
Company details
Written by the company
Our founding team is composed of experienced vintage clothing enthusiasts and apparel manufacturing industry experts. Because of the almost fanatical love of retro culture and clothing for many years, an amazing number of original versions of clothing have been collected, which has played an important role in the details and high quality of the products.
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1.5
Bad
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Delivery took over a month and was cheap polyester
Delivery took over a month for ordered items. I ordered a t-shirt, sweater and a hoodie, which are all described as "cotton blend" when the label on each garment indicates that they are all 100% polyester. Looks nothing like the website pictures, really poor quality, items are all too wide and too short so do not order from here :(
8 January 2024
Unprompted review
Reply from Chicwelly
Update：
Thank you for giving us your order details. We have emailed you to start resolving the issue. Please check your inbox or spam if necessary.
Dear Matty,
Thank you for taking the time to write a review and bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your recent order.
We understand that the delivery timeframe exceeded your expectations, and we apologize for any frustration this may have caused. We strive to ensure timely delivery, and we will investigate your specific case to prevent this from happening in the future.
In regard to the discrepancy between the product description and the actual fabric content, we apologize for any confusion this may have caused. We will review our listing to ensure accurate information is provided to our customers.
Regarding the quality and fit of the items received, we apologize for the disappointment you felt. It is disheartening to hear that we fell short in this instance. We appreciate your feedback, as it helps us improve our product selection and ensure customer satisfaction.
We value your business, and we would like to make this right for you. We kindly request that you reach out to us at complaint@chicwelly.com directly so we can address your concerns and find a satisfactory resolution.
Once again, we apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a better shopping experience in the future.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Do not buy from this company
Do not buy from this company, it is a total disgrace £30 incl shipping for a cheap synthetic product that took 4 weeks to arrive. Came in a dirty screwed up plastic bag that looked like it had been reused several times.
5 January 2024
Unprompted review
Reply from Chicwelly
Update：
Thank you for giving us your order details. We have emailed you to offer solutions to the problems. Please check your inbox or spam if necessary.
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
complaint@chicwelly.com
Do not buy
Like many have already said, appears this is a scam company or at best a very poorly ran company.
Cancelled my order after it had still not been dispatched after 3 weeks of waiting and had been told it would be at least another 3 weeks for shipping after dispatch. Company said I would have a refund in 5-10 business days. But 10 business days later and no sign of my money back.
Chased the company about this but rather than just been able to issue the refund customer services said they would "urge" the finance department to issue the refund.
Absolute joke of a company and more likely just a scam. Please don't purchase from this company.
5 January 2024
Unprompted review
Reply from Chicwelly
Dear mike.c,
I searched your username "mike.c" on our system and got 2 results, "Mike Conant" and "Mike Cruickshank". However, neither order has shown a application of calcellation, nor did the email connected with them show any email thread.
To help us locate your order and address the issue ASAP, kindly give us your order info, including order ID, email address used for the purchase, and other details.
We look forward to hearing from you.
complaint@chicwelly.com
Updated with resolution
Ordered on November 18th 2023 for Christmas. Received order January 2, 2024 and the quality of the items ( 3 tshirts and 1 hoodie) is a joke! It is NOT tshirt or hoodie material but a cheap, thin silky material that is awful!
UPDATE: was sent a response by the company and was given a partial refund without having to send the items back. Customer service was in contact with me quickly and helped to resolve this issue.
31 December 2023
Unprompted review
Reply from Chicwelly
Dear Michelle Eppinger,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience caused, as it is not our intention to disappoint our valued customers like yourself.
We understand your disappointment in receiving your order later than expected, especially when it was intended for Christmas. Delayed deliveries can be frustrating, and we apologize for any inconvenience caused by this delay. While we strive to ensure prompt and timely shipping, there are backlog deliveries.
Regarding the quality of the items you received, we are truly sorry that they did not meet your expectations. The feedback you provided regarding the material of the t-shirts and hoodie is crucial to us, and we will investigate this matter further to ensure that our products meet the desired standards.
We will be emailing you to deal with this issue. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at complaint@chicwelly.com. We are here to assist you and ensure your complete satisfaction.
Warm regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Items are cheap and rags
Items are cheap and rags. The company itself is a scam as well as their products. Please avoid. Resolver could not even help as they are a scam and not legit so the bank had to help get my money back.
It's not worth it.
Please avoid. S. C. A. M
11 December 2023
Unprompted review
Reply from Chicwelly
Hello,
Since we could't locate your order ID via your username, we kindly suggest you escalate your case to the customer complaint team. The email address is complaint@chicwelly.com.
We await your email.
Regards,
complaint@checwelly
Happy with my Experience
I ordered a sweatshirt for my son on December 8th
I then read on line it might be a scam. I messaged them and got a reassuring email back from customer service. I was then notified by email that my item had been shipped and a tracking number. I was able to tack the process from start to finish. I received the item on December 29th, three weeks delivery as promised. The fit was a bit tight so maybe order a couple of sizes larger. I am very happy with the company. In my experience it was not a scam
30 December 2023
Unprompted review
Company is legit, not a total scam.
Company is legit, shipping times were dreadful to Scotland. 3½ week wait for 1 hoodie. Main issue is sizes. Either the size guide isn't correct or they mixed a smaller hoodie in with a 2x package but I ordered and based the size selected on wanting a baggier comfortable hoodie and what arrived was not that, I estimate I got a small or a medium and not a 2xl. After emailing and having a small back and forth with their advisors they offered me a $20 coupon and allowed me to keep the hoodie. However as of writing I haven't received the coupon.
Specific quality and printing of the hoodie I bought was rather decent. Couldn't complain if it was the right size.
Update; 5th of January received my coupon. Took a little longer than it probably should have but received it none the less.
28 December 2023
Unprompted review
CHEAP QUALITY with BLURRY PRINTS.
Received my items today. The material is made from cheap polyester, some of the prints are blurry. Poor quality that only worth $3. Stay away because if u want a refund they make u return it to New York when it was sent from China. Return shipping is not FREE. Buy at your own risk.
28 December 2023
Unprompted review
Reply from Chicwelly
Hello,
Since we could't locate your order ID via your username, we kindly suggest you escalate your case to the customer complaint team. The email address is complaint@chicwelly.com.
We await your email.
Regards,
complaint@checwelly
Art Theives
This website steals people's artwork without permission.
Do not buy! Art thieves!
24 December 2023
Unprompted review
Reply from Chicwelly
Hello,
Dear customer,
Please rest assured that we are not a scam and we try our best to improve our products and service.
I used your username here to search your order ID on our system so that we can take care of the issue but the result was 0. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thank you in advance.
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Scam Website - UNAUTHORIZED PAYMENTS
Scam website.
Purchased a Japanese jumper through PayPal. Immediately two further payments came out my bank account for "chicwelly.com".
They'll say that they only have one payment through PayPal but I'm guessing they have a scheme to take further payments and will only show you the PayPal transaction.
Got my money back through the bank.
AVOID AT ALL COSTS!!!!
7 December 2023
Unprompted review
Reply from Chicwelly
Dear John Boyce,
Thank you for bringing this matter to our attention.
Firstly, we would like to clarify that Chicwelly is not a scam site and we never ever have any scheme to take extra money from any customer. We hold and will keep the good credit. Therefore upon seeing your feedback we immediately conducted a much more thorough investigation to the payment details and got a result. 👇
After you have paid with PayPal, there should be a pre-payment message in your mailbox saying that the payment has not been completed. Not knowing you have paid successfully, so you have the money for two more credit card payments.
🌷The extra money has been refunded to your account. We will send you a refund confirmation email. 🌷
Additionally, your order has been shipped out and now is in transit. We will add the shipping information in the email as well. Please check your inbox for this good news.
We aim to offer our customers the best service and the most seamless shipping experience possible and apologize again for that we failed in your case. We hope you can understand and accept our attempt to rectify this situation to restore your trust. We do really hope to have the opportunity to serve you in the future.
Merry Christmas,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
This is a scam
This is a scam, don't buy. Sad, the pullovers looked so cute.
21 December 2023
Unprompted review
Reply from Chicwelly
Dear customer,
Please rest assured that we are not a scam and we try our best to improve our products and service.
I used your username here to search your order ID on our system so that we can take care of the issue but the result was 0. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thank you in advance.
Chicwelly Customer Complaint Team
support@chicwelly.com
After seeing an ad on Instagram I…
After seeing an ad on Instagram I purchased a few items from this website. It’s a scam, they take your money and goodbye
20 December 2023
Unprompted review
Reply from Chicwelly
Dear Edoardo,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Best Regadrs,
support@chicwelly.com
DON'T BUY
DON'T BUY, IT'S A SCAM, AFTER "CHICMOLLY" they're trying to change their filthy brand into CHICWELLY. it's a fraud.
update : chicwelly wants to deny what i just said so i figured out it would be good to bring some more evidence of their filthy practices : If you write chicwelly on google you will find many websites that strongly warns people from purchasing anything from them. Be careful.
5 December 2023
Unprompted review
Reply from Chicwelly
Dear customer,
Please note that our website is always called Chicwelly. We have never known such a brand named "Chicmolly", much less changing it to the current one.
If you have orders on that website, which we searched and got no result on the internet, we suggest you reach out to their customer support to address the issue you encountered.
Elizabeth
Chicwelly Customer Service Team
support@chicwelly.com
Replied to the update:
However what's truth is our website's name has been "Chicwelly" since the establishment of the site. There was no such site as "Chicmolly" on the internet. If you you need to deal with your order on Chicmolly, we suggest you contact their customer service.
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