Chick Fil-a Reviews 

661
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were unhappy with their experience overall. Many customers frequently received incorrect orders or found essential items missing. People also reported significant delays and often received meals that were cold upon arrival, indicating issues with order accuracy and efficiency. Conversely, some people praised the great service, with a few finding the food delicious. However, many reviewers were not happy with product quality, noting issues like tough or salty chicken, soggy fries, and wilted ingredients. Others also felt that certain staff members were rude or that management did not address their concerns.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the food as great, top quality, fresh,... See more

Staff

Customers consistently note ambiguous experiences with staff, with some reviewers praising employees for... See more

Service

People report ambiguous experiences with service, with many reviewers expressing dissatisfaction due to long... See more

Order

Clients share negative opinions on order accuracy and service efficiency. Many customers reported receiving... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-... See more

Rated 3 out of 5 stars

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids... See more

Rated 3 out of 5 stars

The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every w... See more

Rated 3 out of 5 stars

I enjoyed the food. It was overpriced but good. Would probably eat here again.


2.7

Poor

TrustScore 2.5 out of 5

661 reviews

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2.7

All reviews

(661)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

I use the Chick fil a in Langhorne

I use the Chick fil a in Langhorne, PA and the same gentleman has been running this business for the past 25+ years. His good is top quality. They of course have standards they have to follow. But Mr. Heffernan has done nothing but give back to the community all his life since I have known him.
As a facility located across the street from Sesame Place he has a high rate of business throughout the Summer months. But don't let that fool you . He helps all the schools in our local community each week by having a give back night.
So what he makes in profits , some of that money is given back to the school he is hosting that week. He and his daughter show up at local events as well , on Saturdays you can see them at a local fundraiser for a historic home close to his restaurant. He is a truly a man who cares about his food and his community! Even people he only meets once for their visit to Sesame Place !

15 January 2024
Unprompted review
Rated 1 out of 5 stars

STILL HUNGRY

I visited a Chick Fil-a here in Bmore, located on the National Pike. I ordered a kids chicken strip, macaroni & cheese, and a Sprite…of course some dipping sauce. After going through the drive thru, I parked to go in to use the restroom. I noticed I didn’t get the sauce, so I got some. Back to my car, no napkins or a fork for my Mac & cheese. I went in to get those! Back to my car, no strips but chicken nuggets! I had to go in 3 times! The manager didn’t want to talk to me. I demanded and all she offered, besides the strips, was a COOKIE. No “I apologize”, or here’s your money back, etc. It was exhausting! I gave it to a family member to eat after this debacle I wasn’t hungry anymore!

7 January 2024
Unprompted review
Rated 1 out of 5 stars

Chick-Fil-A Experience

I went to Chick-Fil-A, on a Saturday night, and when I got home, I discovered someone took a bite out of my sandwich! I won't be buying from them, anymore.

I thought it might be interesting to discover what's in their chicken sandwich. I found out it contains MSG, an excitotoxin.

Excitotoxins, like aspartame and MSG (Monosodium Glutamate) overstimulate neurons in the brain. When these neurons are overstimulated they quickly become exhausted and die. In short, excitotoxins can alter the chemistry of the brain.

30 December 2023
Unprompted review
Rated 1 out of 5 stars

Chick Fil A Nope

My wife and I stop by your Northridge CA. store on Tampa St, Monday thru Friday every morning on the way to work for 2 breakfast sandwiches and 2 drinks. Just about every morning we get the same rude employee going through the drive thru. She asked what do we want. We are polite people. Never ask if we want sauces We say thank you never says "my Pleasure" like all the other employees. We get to the window even if no one else is there it takes your employee 8-10 minutes to complete the order. She's always socializing with another employee, we can hear the conversation. She manhandles the sandwiches when putting them in the bag and never puts napkins in, everytime. She also takes our credit card inside the window instead of just sticking the machine out. We really believe management needs to train her a little more. I don't know her name I just can describe her an an African American heavy set woman with bright red hair. We would love to stay good customers but not the way we've been treated.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

This is the second time that I have…

This is the second time that I have gone to Schererville Indiana store and have been totally ignored. There were at least 6 workers (Children) behind the counter just yacking away. I stood there for at least 5 minutes with ZERO acknowledgment. This is the second time in a month that this has happened. Strike 2 Chick Fil-a.

9 December 2023
Unprompted review
Rated 1 out of 5 stars

I have been ordering Chick-fil-A and…

I have been ordering Chick-fil-A and having them deliver it to me for quite a while now and have never had any trouble whatsoever I've actually always thought they were great very fast and my food has always been hot and fresh but here lately the last 3-4 time's I've tried placing an order to be delivered I'll literally get all the way to the checkout part and it'll say that there are no time slots available I am very disappointed

30 November 2023
Unprompted review
Rated 5 out of 5 stars

You know what you’re getting!

It’s fast food and with any quick food, it’s 70/30 getting fresh stuff depending on the time of day. Did have a piece of chicken that was not as big as usual, but usually have zero complaints. They always have what I ordered - unlike some fast food places that forget things I’ve paid for and I have to go back!

16 October 2023
Unprompted review
Rated 1 out of 5 stars

Cold food again

Cold food! Sandwiches were cold. Fries undercooked and cold! I live 5 minutes from the restaurant. This was drive thru.
Parkside in Cary NC is horrible. Food is always a risk. I keep trying. But it’s not good.

25 October 2023
Unprompted review
Rated 1 out of 5 stars

DON BIT MY TOES

DON BIT MY TOES
when i went to chick fil a to get a chicken sandwich the manager don went up to me and my family and bit my child’s toes off and put it in another customer’s drink!!
After that he took off the shoes and socks and started to slurp and bite my toes and it hurt 😞 1 star cuz don is mean and my son needs to be in wheelchair now

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Cfa@dawsonvillega

Just finished on a trip to USA and visited Chick fil a a number of times. Never disappointed. Always met with friendly respectful staff.
Must mention in particular the CFA in Dawsonville GA and a special mention for JIM PARSONS who we met on two occasions. Very friendly and helpful.

17 August 2023
Unprompted review
Rated 4 out of 5 stars

I like Chick Fila

I like Chick Fila.
Shocked at the low score.
Their food is great. Excellent sandwiches. Great lemonade. I pass on their fries.
Always good service.
My second choice for fast food, just after In-N-Out.

4 August 2023
Unprompted review
Rated 2 out of 5 stars

I waited over 20 minutes for a medium…

I waited over 20 minutes for a medium waffle fries and the fries wasn’t hot. The guy who supposed to be serving the food for the customers all he did was called out my name and expected me to come to him pick up my order. I dined in by the way. He looked like he had a bad attitude towards doing your job. This is located in Coral Springs Fl. I won’t go to this location anymore.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

Greedy

I ordered a delivery order from Chick-Fila Braselton. I understand that they charge a surcharge on delivery pricing (to go or in restaurant prices are cheaper). I also know they charge a delivery fee. All of which I am good with. What I have an issue with is I placed an 11.00 order for them to literally take across the street and they charged an additional 1.50 after I checked out. I emailed them and got a blow off corporate response from some corporate PR guy who is extremely bad at his job. He didn’t not even read my complaint. It was just a boiler plate response about how they charge delivery fees to cover costs. No shoot Sherlock! Cedric Needs to be terminated for being incompetent.

29 July 2023
Unprompted review
Rated 3 out of 5 stars

FOOD!!!

I do enjoy the people there really friendly but the time it takes to get the food could use some work, aswell as the food itself it took me maybe 10 15 min and my food was still a little cold.

6 June 2023
Unprompted review

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