Chick Fil-a Reviews 

I come here for one thing and one thing only… the soft serve! It just hits different. I rarely get the actual food because it’s pricey and the taste is just okay, but I have to admit, the service is always amazing.

I’ve been a regular customer at Chick-fil-A, but my last visit to the Pueblo, CO location was unacceptable. I ordered a salad and found a long hair in it on the very first bite. When I called, I was told the only option was to return immediately for a refund, even though the restaurant was close to closing. When I asked for a manager, I was hung up on. After driving back and wasting more of my time, all I was given was a simple refund — no apology, no accountability, and no concern for food safety.

This experience shows a complete lack of customer care and hygiene standards. Pueblo deserves better from a brand that claims to put service first.

Nice food great kind staff but expensive

2730 Manchester Expressway in Columbus Georgia, on 7/25/2025 @ 7:30 after work on the way home I stop by this location, where I go morning for breakfast, and almost every day for lunch. Because I work at the hospital down from them. I wanted to buy my daughter, 5 year old granddaughter, and myself dinner after I got off. My granddaughter has autism disability. I explained this to the manager of the store, my granddaughter will not eat the fried with the salt on them. I already knew they will not just drop fries if you ask for fried with no salt. So I didn't ask them to do that. I ask the young lady who was the manager of the store could I just wait until they drop another batch and before they put it in the salt can they then give me my granddaughter with no salt. This manager said no. They still wouldn't do it, for her, even if I wait till they drop more fries.
This made no sense at all to me. So you have to drop fries back there anyway, I didn't mind waiting until you do on your time, for my granddaughter. You can't just get the fries out with no salt for her before you dump them in salt. She said no. What a heartless person, she lied also and said corporate wouldn't let them do it. I call corporate customer service, while I was still there at the store. The lady in customer service said that's not true, she could have done it. I will not go to this location again. The lady I talk to said they are going to have someone else to get back with me in the corporate office.

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased two Chicken Biscuit breakfasts and the Chicken Biscuit I received was pitiful! The chicken filet was so thin, it looked like it had been intentionally pounded flat (as for scallopine) and perhaps pulled from another breast piece. I wish I'd photographed it and had a ruler with me, because I don't want to exaggerate, but the thickness of the filet looked to be somewhere between 1/4" to only 1/3" thick! To be able to taste it, I pulled it from the biscuit to eat it. The biscuit had some kind of 'off' flavor, too. The only reason for a 3-star rating today is because of the delightful and helpful staff. I don't doubt that they would have replaced the sandwich had I asked, but I didn't want to have to wait to be served again. This complaint is really directed toward whomever is managing their kitchen at that location; a paltry filet of that measly size and thickness should never have made it onto the grill for a sandwich in the first place! Somebody should be watching closely to ensure that their ingredients are top-notch BEFORE being served to a customer!

I’m writing to express my disappointment with the experience I had at the 1185 Woodstock Rd, Roswell, GA 30075 chick fil a restaurant on July 12th, around 4:45 PM.

As a longtime customer who has always appreciated the food and service, I was surprised and frustrated by what occurred. The restaurant was nearly empty, and I was standing by the mobile order/catering pickup area while six employees stood nearby, seemingly unoccupied. Despite making eye contact and waiting patiently for several minutes, no one acknowledged me.

After about three minutes, I was left with no choice but to raise my voice and ask, “Can someone come over here and help me?”—which I regret having to do, as it’s not how I like to communicate. The lack of attention and basic courtesy was both disappointing and out of character for your team, based on all my previous visits.

I hope this feedback helps reinforce the importance of attentiveness and professionalism, even during slower hours. I look forward to returning soon and seeing the level of service I’ve always come to expect.

First your chicken sandwiches are so salty now they are inedible. And if someone were to order a strawberry milkshake they might expect to have strawberry flavoring whether it be real strawberry or some sort of artificial strawberry. What I received was a cup of sickly sweet white glop with what I'm guessing was an extremely unpleasant artificial vanilla flavor.
To many other fast food places to waste my time with Chick-fil-a

Chick Fil A on Jog and Lantana in Lake Worth Florida should not be charging 10$ for 4 chicken tender entree alone on doordash. That is way too OP even for rich people. And ya'll doin this by the hood. Keeping the poor people poor. Shame!

The atmosphere was friendly and busy in St. Louis Missouri. I was given a gift card so treated my mom and I to lunch. She was satisfied with her chicken sandwich but mine was so so. It tasted okay but the bun fell completely apart. Trying to eat it was rather difficult and extremely messy. Considering the price I expected better quality. Not sure if I will return.

Chick Fil A is the best! I LOVE their chicken nuggets, and my daughter loved her Mac and cheese. So sad there aren’t a lot of locations near us! We love coming here every week after my daughters cheer class. The employees are so nice and friendly. When my sprite didn’t taste right they were so helpful and happy to help me.

I was let down by the customer service at the Chick-fil-A location in Mira Mesa, San Diego, CA 92126. On several occasions, my orders were incorrect. I reached out to the manager, Taylor, who acknowledged the oversight and offered me a reward of 12 chicken nuggets. When I returned days later to redeem my reward, I ordered a large fries, a spicy chicken sandwich, and a large strawberry lemonade. However, when I got to the window, the young man scanned my reward but charged me $26. I knew this was incorrect, as the total should have been around $16. When I pointed this out, he began to argue with me. I refused to engage in a dispute, and Taylor came over to assist. She asked me to come inside for clarification. Once inside, she handed me the 12 chicken nuggets. It seems Taylor needs to improve her leadership skills; instead of apologizing for her employees' mistakes and the overcharge, she displayed an attitude. This was an unfortunate experience at Chick-fil-A, unlike any I have encountered elsewhere. I hope both the owner and customers take note of the issues at this location.

Went to their establishment in Roblox. Absolutely DESPICABLE service. First the junior accused me of eating the food when I did not receive it. When I asked for a manager she left. When the new junior came in I asked for 10 water bottles and she said she can't do that and left. I am now alone and thirsty in the Chick Fil-a.

What happened to chik filet, they really are terrible now!! They used to be fast on orders, they used to have a great website, wonderful customer service, etc, its all bad now! I got a free sandwich but you have to work for NASA in order to claim the free thing! I clciked on everything on their site and nothing worked, which makes me wondwer why they even send it out! Then i decided just pay full price and its almost impossible to screw up their sandwiches, pickles or no picklers, butter on bread or not. i ordered no butter and i got extra butter! Lastly fill out the survey telling them the screw up and do they offer to give you a new item, no, they just say we will tell the person responsible...wow..really down hill now....

I worked at Chick-fil-a for four years in high school. Great first job, not super high-paying but consistent, and the food is far higher quality than what you might get at, say, McDonald's or Wendy's. Three years after high school, halfway through my junior year in college, I went back to the same Chick-fil-a, and they let me work there a couple weeks. Even with just above minimum wage pay, it was more than worth it for the free meal I got with every shift. That was 15 years ago, and I still love the food.

In fast food, these three remain: In-N-Out burger, Chipotle, and Chick-fil-a. But the greatest of these is Chick-fil-a.

Used to like this joint. Prices seem like they are going up every day, food quality lacks at some locations. I'd rather get a quick bite elsewhere.

Very expensive and not a lot of food. Very mid range taste, far better choices elsewhere. They do chicken burgers, spicy chicken burgers, nuggets, waffle fries and drinks in their Lisburn branch, that's it. I don't know about elsewhere but after all the hype, tailbacks on the motorway etc, I was severely disappointed with what I got.

I have long admired the business model and advertised values of this company. I love that they try to hire polite, respectful and respectable kids and teach them to treat customers appropriately. I want to support a business with their objectives. While I don’t find their food as fantastic as all the raves, to me it is good but extra salty, the spicy is too spicy and it is expensive, but it is a nice alternative and their salads are good.
However, I am finished with them and here’s why.
1. Their lines are difficult to maneuver and stretch into a major road blocking it both ways.
2. You cannot see the menu until too late but there is a long line of cars so you feel pressure to expedite the process. But there are questions or changes and errors. (Not everyone, always wants to order ahead online.) I’ve never had any confusion or errors when ordering fast food burgers, sandwiches or tacos etc. elsewhere.
3. Quite some time ago I was placing a family order. After I stated all the items I needed, the young man made a suggestion for an alternative that was available in response to a question I had asked earlier and then he rearranged items into “meal deals”. That was fine and should have actually slightly reduced my cost, however it got messed up and I was charged twice for the things I originally ordered individually but were then placed into “meal deals” meaning I paid for the “deals” AND the same items separately even though I was not adding items, he was simply moving items in my list. Also I was charged for an item that was first ordered but then changed to something else. It wasn’t that they put these extra items in my order, they merely CHARGED me for the items twice and the deleted item.
FYI It does no good to call a local franchise owner. He either doesn’t care! or has no authority???
I called headquarters and was told I’d be sent gift cards to make up for the mess up.
4. Fast forward a long time.
We do not order fast food as often as maybe many do, but we have been back a bunch of times. Most times my husband picks up, sometimes I do. I changed out of my big purse and haven’t been carrying as many cards or “stuff” so I’ve ended up paying each time and hadn’t used my gift cards. Tonight I tried!! I remembered to take them with me.
Oops! They aren’t for an amount of $. They are only good for certain items. So I have to quick decide which card can I use for what. Only this one will work. NO! They are expired!!!! And the poor kid with only authority to touch buttons on an iPad couldn’t care less.
A gift or card that expires is nothing!!! All companies know that a huge percentage of gift cards are never redeemed. That’s why they love to use and sell them. Customer loses!
Bottom line…..I won’t be back!
There are dozens of restaurants within a block.

Went to Chick-fil-A, and my sandwich was smaller than I remembered. The chicken was dry, the fries were lukewarm, and they forgot my sauce—aka the main reason I came. Great service, but sadly, kindness doesn’t make my meal taste better. 🍗💔