Chick Fil-a Reviews 

661
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were unhappy with their experience overall. Many customers frequently received incorrect orders or found essential items missing. People also reported significant delays and often received meals that were cold upon arrival, indicating issues with order accuracy and efficiency. Conversely, some people praised the great service, with a few finding the food delicious. However, many reviewers were not happy with product quality, noting issues like tough or salty chicken, soggy fries, and wilted ingredients. Others also felt that certain staff members were rude or that management did not address their concerns.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the food as great, top quality, fresh,... See more

Staff

Customers consistently note ambiguous experiences with staff, with some reviewers praising employees for... See more

Service

People report ambiguous experiences with service, with many reviewers expressing dissatisfaction due to long... See more

Order

Clients share negative opinions on order accuracy and service efficiency. Many customers reported receiving... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-... See more

Rated 3 out of 5 stars

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids... See more

Rated 3 out of 5 stars

The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every w... See more

Rated 3 out of 5 stars

I enjoyed the food. It was overpriced but good. Would probably eat here again.


2.7

Poor

TrustScore 2.5 out of 5

661 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(661)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Chick fa la is a great place to eat

Chick fa la is overall an amazing fast food place from chicken nuggets to mac and cheese and many other food items. Chick fa la is a really yummy place to eat but i would only rate it about four stars because they get your order wrong sometimes and theres always really long lines, its amazing that you are accomponied by a worker and not just a system to order with because those can get really stressful and annoying.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Chick Fil-a bad days

Chick Fil-a, has not been the best place to eat for a while and I use to be able to count on them to get good food and good service. The reason being I haven't had the best experience in a while, and this is at a couple of different locations. I just stopped there yesterday for some breakfast, I got breakfast and it was not good, the bread on the mini's was not cooked at all and why can't you look at that and tell it wasn't and the chicken was tough. I ended up throwing it in the trash. On another a occasion or two I ordered the shakes and I am standing right in front and instead of the guy walking right up front with my shakes he went all around the back with them and then brought them up front, really I don't want them I poured them out!!! Another time standing in front waiting for my order, the lady comes out pass by me walking around looking for whose order is this!!! These people has to be some of the most incompetent workers I have ever seen and just think I use to really like Chick Fil-a and this food is not cheap but the quality and service has gone way down!!! After yesterday I'm done!!!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Why in my OPINION Chick fil-a is the best

The place is awesome the food is great the workers are actually "happy" and the food doesn't taste fake like McDonald's and where I'm from Mcdonalds doesn't have aplayplace and Chick fil-a does but, I'm to tall for it since it is made for younger kids. Overall I really love the experience and plus the cookies and cream shake is really good!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Free Fast Friendly Service!

I had just gotten my friend from her shoulder surgery and we stopped at store #01071 in the Woodlands. Christian did an amazing job keeping the line moving and noticed my friend had surgery. I told him she was hungry and we pulled around to pay. We didn't owe anything! Thank you so much for blessings!

4 February 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing Drive Through Experience and Lack of Professionalism

I recently visited Chick-fil-A - 4285 State Bridge Rd, Store 00686, and unfortunately had another disappointing drive through experience.

The employee who took my order did not greet me and appeared disengaged. She stood toward the rear of my vehicle while asking for my name and later leaned awkwardly off the curb, almost losing her balance, so I could scan my phone. She did not say thank you or offer any standard courtesy.

I would like to add that I did nothing to provoke this type of behavior. I was my usual kind and respectful self throughout the interaction.

When I mentioned the interaction to the staff member bringing out orders, he suggested she might be new. I later called and spoke with a manager, but there was no genuine concern expressed, even after I explained that this was my second visit experiencing similar behavior.

Customer service and professionalism are important. Sadly, this location did not reflect those standards during my visits. I hope management takes the opportunity to improve the experience for future customers.

21 February 2026
Unprompted review
Rated 2 out of 5 stars

Wishing I could like the Chik-fil-a experience

Everyone says how good it was and I've never been. So I thouthought I'd try it once. Being on a low carb diet there was very little to eat but I found something pretty good. What disappointed me even more was the crowd, the noise, and the sticky floors

19 February 2026
Unprompted review
Rated 2 out of 5 stars

Portions are too small

I never do fast food, but my oven is not working so I thought I would try this since they are highly regarded. I was very disappointed in the food. The chicken fingers are a child's size. Make them bigger and charge more. Fries were not cooked long enough. I also have found out that a lot of customers are angry that all fast foods places are charging more and giving small portions. The service was excellent.

18 February 2026
Unprompted review
Rated 2 out of 5 stars

Incorrect orders

Visited Chick-fil-A 4 times. Only ONCE did they have our order correct. Very disappointing. The food is ok, but the people who take the order needs to be doublely sure it's correct.

30 January 2026
Unprompted review
Rated 2 out of 5 stars

Just not good

I had not been for a long time. There is one very near me, and it always looks busy, so I thought it must be good. I went at 4, which may be a bad time (no excuse though). The regular chicken sandwich I got was horrible. Breading was soggy and sliding off the chicken. Pickles were hot and limp. It seemed to have no flavor on its own, so I tried putting the sauce on. Well, then all I tasted was sauce and it wasn't good. Why do people praise this place so much??

12 January 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a 30 piece nugget with 7…

I ordered a 30 piece nugget with 7 Polynesian sauce cups. When I h ot home there were no sauces and the coke was mostly carbon water. When I tried to call the a tore that was impossible. I was put in a que. 8 stayed in that que f or over 40 minutes. Do that obviously wa a not the store in Fountain colorado. I was a not h o to waste my gas and safety going back. We were recovering from 10+inches of snow the day before and the roads were still unsafe. It will be a long while before I go back there.

10 January 2026
Unprompted review
Rated 2 out of 5 stars

Too pricey

They threw away all our food when we went to the restroom and replaced the drinks ha ha also I ordered two children's meals substituted drink for shakes and they came to over $20 again ha ha I can buy bare chicken nuggets and waffle fries and cook at home for 1/4 the price if that

10 December 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look