ChicHola Reviews 64

still haven't received my shirts. Ordered 3 months ago

The Shopping experience can't be worse! Even if you don't expect your article to be of good quality and you are aware that you are buying fakes: What you get for your money is not even worth the shipping costs and a shame.

And don't dare to send the arcticles back. Even if you calculate the horrendous shipping money you have to pay against the money you expect to get back: They won't accept the parcel and you'll get it back 6 month later.

And in case that you think, Paypal is kind of a guarantee: They are not interested at all.

So - don't do it!

DO NOT BUY ANYTHING FROM THIS COMPANY!!!!! They are a total sham. They used a photo from the Sundance catalogue, of a blouse I have been wanting to purchase...and the one that arrived from them is a total piece of garbage. They are cheaters...and I seriously doubt if I will ever be able to get my money back. I am reminded of a phrase: "If something seems too good to be true....it usually is".

I ordered a dress which arrived after 2 months. The fabric was not as stated, it was 3 sizes too small and was nothing like the style portrayed in the pics. After numerous emails to the company without a response, I gave up on trying to get any satisfaction. NEVER AGAIN will I use ChicHola and will never, ever recommend them to anyone.

I ordered 2 pairs of boots in October 2018, we are now end of February 2019 snd still havent recieved my stuff😡 10 to 20 days delivery. What lies!!! Then a lady emails me after i have sent tons to them and says they would track the parcel and make sure to get it to me and now i get another response saying i must call the post office which ive done numerous times to find it!!!! TERRIBLE CUSTOMER SERVICE

What the heck is this crap? Not even close to what I was expecting. For the cheap price i wasn’t expecting high quality but what I received is even worse than I could have imagined. I put everything in the garbage it’s too poor quality to even donate. Horrible customer service and the company’s photos misrepresent what they are selling big time. This is a huge scam. Don’t ever buy from them

I bought a pair of boots & what a terrible mistake this was. What they featured & what I got are SO VERY DIFFERENT. I got a cheap piece of rubbish ! I would never recommend this site to anyone. CHEATERS! 😡

DON'T DO IT...ordered shoes in August, finally in January said i want a refund i have waited long enough...trying to get a refund they sent me a bogus receipt as proof that they did refund my card...they said i should check with my bank because they have done their part...I have accepted the loss because lesson learned...i should have checked their reviews before i ordered...THIS COMPANY IS A SCAM!!!

I STRONGLY DO NOT RECOMMEND THIS COMPANY.
I ordered 3 pair of boots in October 2018. The pictures on the FaceBook ad were beautiful! The items arrived after Christmas 2018. The items were poor poor quality, did not have the soles I had seen in the pictures, and were not the size I ordered. I ordered size 10, which is size 41 European. I was sent size 43.
When I emailed to return them for all the reasons above, I was told they could not be returned because I did not respond to an email within 7 days. Well, during those 7 days, I drove horses from NJ to FL and had several tire issues, I injured my hand and had to see doctors, get MRIs and all sorts of medical attention. I own a company and we go out of our way to make sure our clients are HAPPY.

Total scam! They ship nothing. I did eventually get a refund so I feel fortunate about that!!!

JUST NO CUSTOMER SERVICE. PACKAGE LOST, NO REFUND.

Worst Company ever!!! Never order from here!!! Made this mistake and it cost me $100. Also, paypal did nothing to help either!! boots looked nothing like the picture!

If I could give a negative star I would ... STAY AWAY. Below is an email exchange I had with them when they sent me the wrong size shoe. These emails are when they were bothering to respond. I had to take out the email address per the rules of this site, but it is from their customer no service department. The email exchange starts from the bottom up

From: Lisa
Date: January 1, 2019 at 3:08:32 PM EST
To: chichola.com chichola.com
Subject: Re: A shipment from order CH27489 is on the way

I have still had no response from you regarding my emails below, clearly not surprising from a company who has poor reviews all over the internet for their fraudulent dealings. I will certainly be adding my own review about you, urging people not to buy anything from you, and I will make sure screenshots of these emails are included.

Sent from my tin can on a string

On Dec 27, 2018, at 5:27 PM, Lisa wrote:

I sent the below email to you a week ago and I have not had a response. I understand you were probably closed for Christmas, but as a company who has a support staff available to handle emails from people who have bought from you, the fact you haven’t bothered to respond is unacceptable. You were very quick in your initial email telling me I had 7 days to respond or you would close the case.
So, I expect an email back ASAP with the status of where you are in sending the correct size shoe that I ordered initially - where you sent the wrong size.

Lisa

Sent from my tin can on a string

Begin forwarded message:

From: Lisa
Date: December 21, 2018 at 4:26:28 AM EST
To: Chichola chichola.com
Subject: Re: A shipment from order CH27489 is on the way

Hello - Unfortunately the shoe is the wrong size, so no one can fix it to make it become an 8.5 size shoe. I would like for you to send me the correct size shoe I ordered with a return postage paid package so I can return these shoes to you.

Thank you

Lisa

Sent from my tin can on a string

On Dec 20, 2018, at 10:51 PM, Chichola chichola.com wrote:

Hi Lisa,

CH27489

Sorry for the inconvenience caused.

We would like to offer you 20 percent refund as a compensation .So that you can fix it on local tailor .Would it be ok with you ?

If you run into another issue, please contact us again.

Best regards,
Molly
CHICHOLA

On Thu, 20 Dec at 11:17 AM , Chichola chichola.com wrote:
Hi Lisa,

CH27489

Sorry for the inconvenience caused. We are checking the relative department to check it, pls wait a few more days.

If you run into any issue, please do not hesitate to contact us.

Best regards,
Molly
CHICHOLA

On Wed, 19 Dec at 6:07 PM , Lisa wrote:

I no longer have the invoice, unfortunately my husband threw it out. You can see the package the shoes came in says 40 and the tag sewn into the shoe is 39. These shoes are too small to be an 8.5

Lisa

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Sent from my tin can on a string

On Dec 19, 2018, at 1:04 AM, Chichola chichola.com wrote:

Lisa

CH27489
Please help to take the following photos so that we can check and handle the issue for you:

1. the photo of the whole package including the clear tracking number;
2. the photo of the WP in the outside package and the photo of the inside item;
3. the photo of the detailed label of the item including the recognizable size, color.

If we send the wrong item(s), we will handle your issue in proper manner.
Waiting for your prompt response.

Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.

Best regards,
Acelin
CHICHOLA
On Wed, 19 Dec at 6:26 AM , Lisa wrote:
Hello - I received some of my order today and the pair of snow sneaker shoes I ordered are not the right size. I ordered 8.5 (label size 40) and you sent me a size 39. Someone just went ahead and put a 40 sticker inside the shoe but the actual attached label on the inside says 39.
I need to have the correct size shoe that I ordered send to me - and please let me know how to return the wrong size you sent me.

Lisa

Sent from my tin can on a string

Begin forwarded message:

99385:934058

This company is so corrupt. What you order is not what you get. It's made from plastic it looks cheap and it's a rip-off. You cannot trust the pictures that are attached to your order because it's nothing like what you get. I am returning my order as soon as I possibly can and I better get a refund.

Where do I start!? They shipped the wrong size! The quality is the worst thing I have seen out there! I emailed them to return my boots to get my $50 back they said they would only give me 15% back or that if I really wanted to they could give me the return label but I had to pay for it. Of course I said I would pay, they never replied back! I emailed them again and they said 15 days had past after the order so I couldn’t return them. Of course they did not reply on purpose! They truly suck! Don’t fall for it! Don’t buy anything! Please help put them out of business.

Goods were ordered for an upcoming overseas trip. Delivery according to their website is 10 to 20 business days. 20 business days after placing the order I contacted them to find a tracking number.

I was advised there would be a further delay of an additional 10 to 15 business days before the items would be shipped. After advising this is unacceptable and requesting a refund Chichola refused to cancel the order and provide a refund.

I would not under any circumstances recommend this vendor. They fail to meet their shipping deadlines then refuse to give refunds when they still have the goods in their possession.

I received boots as a gift from this company, I saw them on Facebook and showed them to my mom. They came late, not even in a box, but a bag and were not as pictured. The quality
Was so poor, I donated them without even trying on. A waste of $56. This company is a joke.

Terrible quality, boots broke after few weeks, will not offer refund. NEVER AGAIN!

This company is awful. I ordered in August and didn't get my purchase until December. All of the shoes fit small and I can't wear them and the quality is awful. They refused to give me a refund but did say they would reimburse me %15. When I agreed to take that I haven't heard from them again. DO NOT BUY FROM HERE!