It was time to replace the Fire Bricks in my 10 year old Salisbury 5 wood burner. I received a most efficient and professional service just as it use to be in the 1960's. The replacements came within... See more
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I reported to Chesney that the spares I had received for my Shoreditch log burner were wrong. Sent photos and they corrected the order and sent me free replacements instantly. Thank Rehmana and Nichol... See more
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We are very happy that we decided to go ahead with Chesneys in the end. We can't miss an opportunity to recommend them. The whole experience has been a real pleasure with Carmen and Nick and, unfo... See more
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Not impressed by constant delays in fulfilling my order which was made in March 2021. I purchased through another company who say that there is nothing they can do as Chesneys are over promising but u... See more
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Company details
Written by the company
Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products. We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service. We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle. Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation. We express this commitment to excellence with this simple set of day-to-day principles: Quality: ‘Good enough’ isn’t good enough, we must aim for perfection. Beauty: We focus on design, materials, detail and a finish to make the heart sing. Engineering: We manufacture cutting-edge, durable products, that work brilliantly. Inventive: We are always seeking new ways to do things better. Service: We know our customers have a choice, so we deliver a service, second to none. Responsible: We know there is only one planet and we aim to look after it.
Contact info
194-202 Battersea Park Road, SW11 4ND, London, United Kingdom
- 020 7627 1410
- sales@chesneys.co.uk
- www.chesneys.co.uk
4.5
Excellent
251 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Forgot to place my order
Forgot to place my order. Had to chase several times. Appalling customer service. For a high end product with a high end price very disappointing
9 February 2021
Reply from Chesneys
Dear Ms Eddison this does feel like a very harsh review and not fully reflective of the circumstances surrounding your order. Our team also felt we were very generous in relation to the promotion and the timing of your order. We are obviously are very disappointed however that you feel this way. We want customers to ultimately feel happy
The Chesney I purchased is brilliant
The Chesney I purchased is brilliant. I would give it 5 star performance. I was less than impressed at being hassled by solicitors for the cost of my Chesney ..... which I had to pay for before they sent it! Not only once but twice I received long and demanding letters... something clearly amiss in admin...
9 February 2021
Reply from Chesneys
Dear Mr Frankish we can only apologise for the issues you had. They were entirely based on an error by a third party and we regret them hugely.
We loved our Chesney BBQ
We loved our Chesney BBQ. excellent quality and it made Lockdown 1
so much better!
9 February 2021
Heat & Grill
Great product pros are it gives out great heat , good grill for BBQ , chimney takes away all the smoke
Cons the paint finish on product is poor ,scratches easily
9 February 2021
Reply from Chesneys
Thanks for the positive review Russell and we can only apologise for any paint issues you are having. I hope that your general enjoyment is outweighing this concern but if you need to discuss with someone please do let us know
Great product
Great product. Delivery took longer than promised and I had to contact the company rather than them letting me know that it would take weeks rather than days to deliver it. However, there was an excellent response to my complaint and the product was worth waiting for.
6 February 2021
Reply from Chesneys
Sorry for the delay Alison. I promise you we were doing our best throughout 2020 but supply chain issues and so on made things difficult at times. The fact that customers were patient and understanding was really appreciated by the team, at this end. Thanks again and sorry for the delay Very Best MJ
Helpful when calling
Helpful when calling, making sure that you have the right accessories you need. Delivery as stated
6 February 2021
Reply from Chesneys
Thank you for the positive review, we really appreciate it Best MJ
I bought a bbq/wood burner
I bought a bbq/wood burner
I have been very happy with it
Service great
5 February 2021
Reply from Chesneys
Great news and thank you for the kind words Best MJ
Excellent service
From start to finish - and beyond - the service I received was excellent. Customer service were at pains to understand what I wanted and did not try to tell me what I 'should' have; installation was faultless and when, several months later a problem arose, it was quickly resolved.
5 February 2021
Reply from Chesneys
This is great to hear. Thanks for taking the trouble to let its know Very best MJ
Excellent!
Christian was extremely personable, knowledgeable and helpful. Absolutely top class.
I did feel that he was not well supported by his office staff as they took an extraordinary length of time to process a part refund. (Hence the lost star). All got sorted in the end though.
The product we bought - Bellfires stove - is beautiful and the installers - Ignite - were excellent too.
Would recommend.
5 February 2021
Reply from Chesneys
Thanks very much for the kind words, I will pass on to Christian. I don't know the individual circumstances of your delay but can assure you we have been trying to do our best in difficult circumstances, particularly as the supply chain of our own products and those that we supply on behalf of have been significantly disrupted - Hopefully all good now but apologies once again for the delay. Very Best MJ
Ordered in midst of first lockdown…
Ordered in midst of first lockdown (April 2020) kept me up to date with progress which was tricky for the company always felt we were kept up with situation. Product arrrived Garden bbq and heater, worked perfectly and provided extra gifts due to delay excellent
5 February 2021
Reply from Chesneys
Thanks so much for the kind words Darren, particularly after having to wait. We continue to struggle with lockdowns and supply chain but are trying to keep people up to date with the situation. Enjoy!
Chesneys are one of the market leaders…
Chesneys are one of the market leaders in the UK and judging by the new outdoor BBQ I’ve just purchased I’m not surprised there at the top of the tree. Many thanks Chesneys
5 February 2021
Reply from Chesneys
Thanks John. Very kind of you to say so.
I would happily recommend this…
I would happily recommend this woodburner and the company that produces them. The woodburner is easy to light and very efficient when working.
5 February 2021
Reply from Chesneys
Thanks very much for these kind words Very best MJ
very happy with Chesneys
very happy with Chesneys, everything went really well, als the installer of the fire places, did an exceptional installation
5 February 2021
Reply from Chesneys
Great news and thanks very much for taking the time to say so MJ
This has been one of the best things I…
This has been one of the best things I have bought in a long time (I have the outdoor log burner) - amaing quaity, lights straight away every time, only smokes for a bit when you light it. Lock down saviour
James
5 February 2021
Reply from Chesneys
Great news and thank you for saying so James!
Love it!!!!!
We had excellent service from Chesneys after ordering a Garden Gourmet and their white glove delivery was superb. The Garden Gourmet itself is great fun and works beautifully- it throws out an incredible amount of heat and is great for barbecues and cooking. We love it. This was a great purchase and cheered us up considerably during the lockdowns.
5 February 2021
Reply from Chesneys
Great to hear and however it looks right now, spring IS on its way!
Excellent advice
I needed advice and guidance in respect of my electric stove. I received prompt, professional and helpful service by phone which enabled me to order the correct replacement parts and restore the stove to full working order.
5 February 2021
Reply from Chesneys
Great news and hopefully it is coming into its own in this freezing cold week! Best MJ
Nicholas Chesney was most helpful.
5 February 2021
Reply from Chesneys
I will pass on your comments. Thanks very much for saying so.
I was disappointed that I needed to…
I was disappointed that I needed to replace firebricks within two years.
Also the door handle needed to be stripped down and reassembled due to it becoming too stiff.
The stove is also going to need repainting after three winter's usage.
5 February 2021
Reply from Chesneys
Hi John
we're very sorry that you are disappointed with the performance of your stove. I guess the inevitable question is how much usage it has had? And we presume you have had it serviced annually? Have you spoken to anyone at Chesneys about it? If things aren't working we are always here to help and there are always machines that aren't 100% perfect. that's just inevitable. If we can help, please do let us know, there are direct email options in the Contact section of the website for wood burning stoves.
Brilliant service from A-Z
5 February 2021
Reply from Chesneys
Thanks so much for this, much appreciated Best MJ
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