Cheryl's Cookies and Brownies Reviews 

No issue with shipping or customer service.. but the cookies themselves are awful. Hard and not fresh at all. We literally threw it away after everyone in the house gave it a shot. Definitely works not order again. Not the company it was back in the day.

Have to agree with all the previous reviews. Terrible company. I ordered a Christmas gift on December 6. On December 23rd, when it hadn’t been delivered, I contacted them and was told the product I had paid for almost a month ago was not available. In that time frame, I was not notified once there was a problem with the order. This seems to be a recurring issue with them. December 23rd and no way to get a present to the people I had bought these for by Christmas. Do not order from them. There are other, better cookie companies out there.

Ordered a Christmas Basket for in-laws on December 2. It is stuck in limbo between UPS and USPS and WILL NOT BE DELIVERED before Christmas. It is spending time someplace around San Francisco. DO NOT USE CHERYL'S for a Christmas gift to Hawaii or Alaska or anyplace remote in the lower 48 unless you order by Labor Day. Their customer service guarantee of 100% satisfaction is pure fiction. If ZERO stars were possible that's what I would use.

I placed an order of 60 different cookie baskets on December 2nd for a total of $3500 to be all delivered on December 19th, just in time for Christmas. What I ordered looked beautiful and had a nice variety of cookies with different frostings and pieces. They were in stock when I placed the order.
Cheryl’s ran out of stock and decided to do nothing at all. Nobody contacted me to ask if I want to replace the order with something else or anything. I called on the evening of December 19th and a clueless customer service representative told me I need to call next day the business center. Which I did. Then I got transferred few times and ended up speaking with someone. I was assured me via email that ALL the cookie baskets were re-ordered and sent on December 20th. They were not. I told customer service about that on December 20th after I received the spreadsheet that showed tracking numbers to about 10 of them and the rest were missing.
On the morning of December 22nd, I called again and spoke with few other customer representatives, and I finally found a supervisor to help me. After spending 2.5 hours on the phone with him, going thru about re-ordering 13 of the orders, he assured me he will take care of all the rest and get back to me. Which he did a few hours later just to tell me it is still not completely done but he will get back to me later, which he did not. ALL of these orders that needed to be replaced (I presume about 45 of them) are not going to arrive in time for Christmas. So we basically deliver Christmas cookies after Christmas because of the incompetence of this company.
Let me also mention that nothing of what I ordered initially was sent. They replaced my beautiful orders of cookies with boring cookie red and green replacements. (Yes, I asked the people that actually received them to send me pictures). About 15 of the 60 orders were received as of December 23rd. I am not even sure the rest will be sent yet as I still don’t have a confirmation.
It is unacceptable to do business this way and Cheryl’s lost us as customers. We have been ordering cookies every year for our volunteers. They were looking forward to receiving these cookies and now they will not.
Our order did not go in time, what was sent was NOT what I ordered and instead were sent boring cookies. Of course, there is still no assurance the last 45 pieces of the order were even sent.

Product doesn’t look at all as represented. A $50 dollar tin of Christmas cookies is tiny and looks like something from the dollar store. Very disappointed.

This company is the worst! I ordered a gift for my daughter's birthday a week in advance and it was never delivered. When I called to find out what happened, there was no explanation and they told me it can't be delivered, not even late. If I had known they couldn't deliver, I could have used another company and had something delivered for my daughter's birthday. I would never order from them again!

Ordered cookies to be sent to a business. I checked to see why I hadn’t received a notice they had been received so I check Cheryl’s website and did a chat. Found out what I ordered wasn’t available. However, they were charged on my credit card. They said they will send something else, but no longer trust them.

Customer service is not good at all. Of my 6 packages, one was not delivered. Two different customer service agents gave conflicting delivery information. They refused to make it right and expected me to pay again to have the package delivered. If you can't get it delivered, why would I pay you again.

I ordered one of the packages for myself and the box was very messed up when it arrived. The contents were pretty much okay but the box was smashed.

Perhaps they need to reevaluate their delivery service and customer service. Either way, I'm not paying a second time and getting nothing in return.

Thumbs down.

Do not buy Cheryl’s cookies. They use illegal business practices including bait and switch. My credit card was charged almost twice what was on my receipt. When I called to cancel suddenly my account was locked!

I received a catalog from Cheryl's. Inside there is an offer for free cookies just need to pay shipping. I wanted to try the cookies so I went to the website as instructed and once there I received a message that stated "We are sorry but the product you selected is not available. Below is selection of top trending products that customers like you have chosen to help connect, express and celebrate." So much for trying their cookies. Then looking at their reviews I'm glad I couldn't order.

I received a catalog with a free shipping coupon on it. I have used this type of coupon before with their sister companies Harry & David and Wolfermann's, so I figured I'd try them. After filling my cart with over $80.00 worth of cookies, the coupon wouldn't work. I used their online chat, for help, which was a 30 minute chat to nowhere. Then I called and was told that the coupon only works if I buy their shipping passport for $19.99. This is called Bait and Switch at the very least, and is deceptive business practices. I said, "So, to get 'free' shipping I have to buy something for $19.99? No way." People, we can't let these shady businesses get away with this. Spend your hard earned money with an honest company with honest sales or promo codes. I won't shop at any of their family brands anymore either, those have terrible ratings now too for product quality.

Got a coupon in the mail and decided to use it on a gift for a family member. The coupon didn't work, but the customer service on chat told me that they'll manually adjust the order.
Two weeks later, and with no refund showing up, contacted customer service -- was told "it takes up to 30 days".
Two more weeks later -- again, no refund -- was told to wait "30 days" again since "refund was just processed two weeks ago".
Asked to talk to the supervisor and was told that "supervisor is not available" and will call me back later. Seriously?

Bad cookies, too much and salt!!

Great cookies - awful customer service! Ordered from their site but the product was from Harry & Davids. The wrong item was delivered! Ordered a big Birthday Bakery Tray (lots of goodies / wrapping / keepsake tray). Instead, a blueberry pie arrived. Customer service said: can't help - contact Harry & David. 30 mins in, I'm with H&D ...agreed to send correct product but days later. I paid for expedited shipping ...so the absolute least was done. Replaced but that's it. Not acceptable for a person's birthday! Had ordered from Cheryl's and H&D many times; disappointing and NOT what was expected.

I have ordered from them a few times: I never get my cookies. And this past time it was sent to a co worker abd they sent expired pretzels. This place is awful. Their customer service doesn’t care. I still haven’t got my cookies that were ordered a month ago.

I wrote an earlier review about Cheryl's cookies. The review was not based on the cookies, but on the delivery method that Cheryl's used.
Customer service has since fixed the problem to my satisfaction. I am Very pleased with the customer service person that I dealt with!

Do Not buy Cheryl's cookies!! I spent over $300.00 on cookies. I ordered them on June 5th. 2 weeks later NO cookies! They have sat in Ohio for almost 2 weeks. Everyday the delivery date CHANGES. Nothing like STALE broken cookies to Brighten someone's day!!

I placed an order and called customer service directly after bc there was a free shipping promo. I was told the shipping charge would be removed but it was not. I then emailed customer service and was told it had been removed and would be refunded through PayPal in 30 days. Still no credit and now they say that they will not refund it bc it was only for Passport orders which I do not have. Extremely poor customer service. They should honor their word anyway.

I placed 2 orders for Father's Day cookie shipments and requested a delivery date of 6/15/22 for both orders. When you place your order, they give you the opportunity to select a delivery day. Of course, to enhance the surprise, I chose the date closest to Father's Day. Well, they shipped the cookies early and they were delivered 1 week early. SO MUCH FOR THE FATHER'S DAY SURPRISE. I can understand arriving a day or 2 early but a week???? I called and spoke to someone from customer service who had absolutely no explanation for why the cookies were shipped early. This customer service person must have been taking calls from her home as I had to speak exceptionally loud in order for her to hear me as her dog was barking loudly in the background - REAL PROFESSIONAL CHERYL'S. The person said that there was nothing she could do about the delivery and offered me one $10 certificate toward my next purchase. Really???? The same certificate that is shipped along with the box of Father's Day cookies that they include in order to encourage a future sale? There was no offer to refund or even offer anything other than the worthless coupon on a future order to make up for the shipping error. I had another bad experience similar to this a few years ago and hadn't ordered since but decided to give Cheryl's another try. What a mistake! I can see now that NOTHING HAS CHANGED. The customer service still STINKS!!!! I agree with other reviews and will be taking my business elsewhere. Cheryl's is and continues to be extremely unprofessional and a complete let down!!

Like most of the other reviews say; you place an order and are given a delivery date, but orders are not received by the date you were given. When Cheryl's is contacted regarding order not delivered by promised date, they offer $10 discount coupon on your next order. But who would want to try to order from them again after a terrible experience? And it's apparently happening over and over and over again.

Every website that offered reviews of Cheryl's, seemed to mention the horrible customer service. And the substitution of items. And the lack of receipt of order by customer/recipient. And orders cancelled without customer receiving notification. And it just goes on and on.

The products from Cheryl's are ok (but pricey). But their customer service (or lack thereof) is absolutely awful. I have never had any issues with orders from any of Cheryl's "sister" companies, and will definitely be using my $10 discount coupon with one of them, instead of ordering from Cheryl's again.