My Chemist Warehouse Group Reviews 

My wife bought some stuff from Chemist Warehouse Westgate, and after a couple of days, we changed our minds and asked for a price match or refund of the product (lotion x 3 not open), which was denied by William without any reason and against the refund policy.
Then I went in politely and asked the cashier why these couldn't be refunded. May I know the reason? She said William already told me, and again, no reason was provided. Then I asked to see him. On his arrival, he started returning the stuff without any argument, and the same girl started offering, You can get 1 refund, 1 price match, and 1 full price! Seriously, are you running a business on the street? Why is there a double standard regarding your return policy? poor customer service

Doesn't even deserve 1 star.

Avoid buying electronic product from Chemist Warehouse. They have a rubbish return policy for faulty products.

I bought a waterpik water flosser at St. Marys Chemist Warehouse. Their staff is not even friendly & helpful.

The cashier at Chemist Warehouse Church Street Parramatta (not Westfield branch) was very rude and unprofessional. I was asking for a small paper bag (which she provided for free to the customer in front of me) and she said it was 10cents. when i told her that she didnt charge the customer in front of me she became very rude. I asked for her name and and without giving me her name asked me to leave. she was on old lady and time of experience is 4:10PM of 27/10/2023

We sometimes shop at Chemist Warehouse Clovelly Park if we are travelling past and find the pharmacy staff helpful, but not the other staff, if you can find one. Yesterday, I tried to exchange a large Suisse Calcium and Vitamin D (with docket for items totalling $79.00) for Magnesium to no avail. My husband purchased the wrong vitamins. The woman at the checkout was extremely rude and said they can't put the unopened container back on the shelves and they had a no return policy. l couldn't see any policy regarding that, which I may add, should be prominently displayed as you walk in. I spent $67.95 on Magnesium and makeup yesterday at the store as I was there. Back to a Pharmacy which is closer from now on.

I received package minus pills once I question received email basically accusing me of lyinging goodbye 40.00

I received the wrong colour in my order and the customer service has been appalling. Told me they are too busy to read my email, can’t swap in store, can’t send the right colour until someone reads the email. What a trash online service. Not too busy to take my money.

Just visited Woodville garden’s chemist wHouse.
Tried return, with the receipt, a tube of in-opened face moisturiser. I had bought it from another store 10 days prior but picked out the wrong one. Was told to wait for ‘Karen’ the manager , so waited. So the manager arrives at the registers with stern face only to tell me , sorry but you bought this over a week ago and therefore we can’t give you a refund ! Unbelievable.

Tried to buy 2 products online. One was click collect only and one was online purchase only. The second product required me to talk to a pharmacist. No good reason I couldn't do this in store when collecting my items. Not customer friendly at all. Then I tried to contact them about the issue. My contact attempt has been ignored. They really do not care

I have been going to the same chemisit whare house Bondi beach as I live on North bondi beach four three years I've had great service until the pharmacist changed since this change I have had nothing but problems and attuide from a young unexpericance Asian gentlemen clearly should not have the position and I will be contacting his suppriors!
He said I'm not aloud to have my generic puffer Ventilate as I needed a doctor referral even tho I have asthma,
I said to him it coast me $150 to do tell health with bondi doctors my go the Ventilate is under $20
Keep in mind most of us have already gone to see a Dr or Phycoligst or phsycatrist or all of the above to do pre screening sessions which coast alots of money in this day and age, then you go to chemist whare house to save penny's to be greated with a inexperienced child that shouldn't hold the pistion! trust me once im finished I will have my pleasant phyarmisy back to normal where all spending too much to be treated like inhuman!

Every time I go to either of the 2 x Chemist warehouse stores in Tamworth I am horrified at just how utterly filthy the shops are. They never clean the place - the windows are grimy, the floor filthy, the EFTPOS machine is encrusted in goodness-knows-what. The staff are hopeless, civil but not helpful, it’s as if the customers are an inconvenience to them. Today I was there and I actually pondered the only way this shop will become a reasonably nice place to visit will be in the future when robots take over the jobs of the human retail staff. At least the robots might show some manners and be programmed to clean the place with regularity… 😂

My blood pressure pills had run out and duly waited to hand in my scrip at their window at Strathield. After 5 mins one the several pharmacists in the adjacent area came and protested that I only had the yellow repeat form - issued by THIS shop 2 months ago - but had forgotten to bring the original blue authorisation. I asked if needed to return home far that too? He replied "of course!" - If barbiturates fair enough, but for bpp and later submission ruled out?. It will be the friendly Croydon pharmacy that I will take these to henceforth. Sick of chains.

Went into Chemist Warehouse at Redcliffe today to pick up a CTG Script for my wife Script was taken and when I went to pick it up was advised that 'Your Wife's Business In Not Welcome' this has apparently been put on her file by the Pharmacist.

Unlike most reviews about online experiences with Chemist Wharehouse, my gripe is about their mismanagement of prescriptions, which they insist are held in store. My local CWH firstly lost my prescription for essential medication, then found it and then told me the prescription had expired. After returning to the doctor and getting a new prescription, it turned out they had found my previous prescription which was still valid. The store attitude of staff was one off, so sad too bad. I wont be trusting them with my prescriptions again.

Terrible customer service. They delivered me the wrong product & offered no solution, said I could return it at my expense for a refund if the item was in good condition.

I ordered 8 kids vitamins from chemist warehouse online, they shipped the product has 4 months left, and rejected to return , and told me they can sell all the product has 1 month expire date left . Disgusting shopping experience.

This the reply from them:
The expiry date is considered sufficient, and it is at a customer's own risk to order multiple units of vitamin.

Yes, the customer has the right to think about it until you let customer know the risk. the same product in store has 1 and half year left.

I ordered a perfume online, Katy Perry perfume, and it smells like a knock off?? Yuck smells like the $2 dollar shop ones! Very disappointing and waste of money omg never again.

I entered the Turramurra Chemist Warehouse at about 09h10, Monday, 26 June. A medium aged woman local accent was working near the colds and flu medication back counter/script area. I had looked for five products I needed and found three products. I merely needed help to find two other products. I approached this woman above-mentioned and greeted her and asked for assistance. I got a blunt look in my direction. I was asked what products and I showed the various items as per a list. She pointed in the direction of one of the products and said as you can see. Thereafter she pointed where the brand was allocated and turned her back and walked on. Funnily just 5 minutes before I noted this same woman was asked to help and went to the product and gave the product to the customer. Now I ask what is he problem being rude and cold and helpful. I had to ask the gentleman doing security and he actually helped me and pointed out the specific product. Shame on that woman who has to have the security gentleman do her job professionally for her. I hope the lady who manages the store can teach this employee to behave properly or ..... As when I buy $70 of article. The least I want as a client is reasonable, professional service. I do not pay for rude and blunt, cringe attitudes by employees on site. Thanks to the security gentleman and the manageress for acting professional to save the shopping experience.

Disgusting service - they take your order, your credit details then you never hear from them other than they cant fill your order.
They dont reply to emails, phone calls, complaints line, nothing at all.

On Sunday 31st July 2016 night I bought a FatBlaster Ultimate Diet Shake Vanilla Ice cream for $23 from Chemist Warehouse in Ringwood (I took it from my pencil case) but the day after I bought two of these for $23 each from the same place (I paid for one and the Provisions paid for the other one).

On Monday 1st August 2016 night I returned all three of them and I got a full refund for them even though the third one was opened and I already had one sachet this morning.

I would definitely avoid having these because these have too many chemicals in them and you don't want to put them into your body so I would recommend losing weight the natural way.

Sounds like Chemist Warehouse doesn't give a damn that we are all unhappy with the service and don't bother reading the reviews.
I also took a product back - and had to stand up to the Manager to insist that the item was not suitable for a 76 year old when I couldn't open the 7 day tablet organizer. I couldn't have known this at the time of purchase because it was in a sealed package. Because I had opened the sealed package they initially refused to give me a refund. When I persisted and demanded to see the Manager, she told me that they couldn't send it back and would have to throw it is the bin - I simply said "Better your bin than mine". She VERY begrudgingly told the cashier to give me the refund and throw it in the bin!!!
Her problem, not mine but I sent a complaint to Chemist Warehouse about their customer service and said I would not be back and would warn others.