My Chemist Warehouse Group Reviews 

****** Needing urgent supplies but can't physically get to a retail outlet? PLEASE READ ON....CUSTOMER BEWARE *****

If you, or a family member are in urgent need of pharmacy supplies, and choose "Express Post " as an option whilst ordering online (advertised on the Chemist Warehouse website as fast delivery from 1-2 business days) ~ please be wary. It took 5 business days for my delivery to arrive, and caused a lot of unnecessary anxiety for my family.

Customer service is shocking, emails don't get answered, phone consultants are clueless

No accountability for their own mistakes. Twice now we have ordered a product and twice we have been sent the wrong one. Ok mistakes happen, however. In order to get a refund (claiming no stock). We had to 'fix' their error. We had to provide a photo, and once approved; package up the item and take it to the post office. No compensation, no voucher, discount, raincheck (to send the product once again in stock). Just here's your money back. Sorry!
So it has happened again. Rather than go through their returns system. We will keep the item and simply avoid the website entirely.
Unreliable website and woeful customer service where if anything goes wrong; it's all on you.
1 star is too generous...

Another WONKY WEBSITE online order stuff up but the staff at head office and the Fremantle store here in WA have been excellent and are even delivering for after work . 5 stars to the staff .

Purchased items 27/01/23 to be delivered in metro Sydney by standard Australia Post. 02/02/23 Tracking info showed it was being delivered today. I waited at home all day near the intercom with my phone, for the delivery, and no one arrived. Then I received a text message and email stating delivery was attempted and no one was in attendance. There was no attempt at delivery and the items were taken directly to a post office, and this seems to be a common practice by Australia Post. I will be seeking a refund of the delivery fee and would warn others against getting items delivered from Chemist Warehouse.

Chemist Warehouse do not follow Government's Consumer policies but have their own.

Bought a water flosser, found it faulty. Took back for replacement/refund the next day. Representative takes the faulty product and asks me to wait for 2 weeks minimum for product to be tested. When questioned about the 14-day returns policy, she blatantly says, they have their own policies.

Crap. Please do not buy anything from this crappy place.

Went to Blanchardstown on 17/01/23 evening
I submitted my prescription and told it will take have an hour .
It took an hour and felt that these people treat you as an item not a human being.
Chemists are too slow and I could see people who attended after me get their prescription and leave
It is cheap and the treatment of staff is very cheap

28/12/2022 3pm. The manager call himself Will is the person who was not willing to sale the prescription medicine to me. Because I only have the copy of the prescription. The original one was kept in his store and I lost the yellow paper he printed. He can easily check the record and sale me the repeats. He said ‘Go and ask your doctor to get you a new prescription! My doctor was on his Christmas holidays! I walked out of the Chemist Warehouse Crows Nest empty handed. If anything happened to my heath, remember this man who has the power to stop my medication!

No problems. Everything was as expected.

Delivery was reasonably fast, and what I ordered. No complaints

Avoid Chemist Warehouse online!!
They are selling fake perfume! I can not believe when I received Paco Rabanne XS black and it was in a cheap cardboard box instead of the velvet one it’s supposed to come in. I contacted them
Over 7 times and they never not once got beck to me! and even left several one star reviews that they never published. So I can not warn others not to purchase perfumes from them, Except on sites like this. Beware when buying from these scammers. This company needs to be reviewed by the ACCC and other government authorities for their trade practices. How can they stay in business??? Shameful, shameful.

These people had the cheek to ask for a phone number after the money was handed over for items. No one has my phone number, it will not be given to any one especially this mob. There is very little privacy left in the world and these people want a phone number with no reason given. Get stuffed!

The number of times I have seen innocent aged people with walkers picked on by security for being assumed thieves is disgusting, particularly when they don't question a young mother pushing a loaded pram with a kid in it.

Very disappointed in fragrance as I always buy Eros Versace and I always only needed a little which the smell would last a few hours but this 100ml bottle seems water down as smell didn't last long at all.

Received vitamins that were expiring within 2 months. Contacted CW who couldn't have cared less and gave this generic, nonsensical response:

Dear Lauren,

Thank you for your email.

To ensure that we provide customers with quality products, our stock is checked and replenished daily. Expiry dates allow consumers a suitable amount of time to use the product.

As we have no control over expiry dates supplied by the manufacturer, we are unable to supply requests for extended expiry dates.

In addition, we do not recommend ordering more than a 6-month supply of any product.

If you require further information please contact us during business hours Monday to Friday.

Kind regards
Jennifer H

Received an expired product through online ordering! The customer service responded they are right to sell expired product because expiry dates allow consumers a suitable amount of time to use the product and they have no control over expiry dates supplied by the manufacture.

As well as going to their physical stores, I have been purchasing from Chemist Warehouse’s online store regularly for around five years with almost no problems.

Shipping is almost always fast, and everything is well wrapped to protect against breakage. It also comes in a discreet box.

When I last ordered around a month ago, some items were not in stock, and I wasn’t aware until after the first half of the order had been shipped. I requested a refund when it seemed that the remainder of the order would be delayed by a while, and I received it quickly, although it took two emails to have the order cancelled.

During lockdowns last year, there were long shipping delays, and I was asked whether I wanted to continue to wait for my order to arrive or if I wanted to cancel it and get a refund, as there were supply shortages at the time. I appreciated being given the choice.

I recommend both Chemist Warehouse’s online and physical stores, although it may be best to try to avoid Click and Collect as my sister has had some problems recently with that.

Chemist Warehouse, Campsie NSW
This review is about principle. Staff are dishonest and unaccommodating
It doesn’t matter what the value of the overcharge is, it’s about the fact that it’s theft. Customers be aware. Check your change and receipt before leaving the counter.

Order took 10 days to arrive and one item was missing. I was advised they reviewed the footage in the distribution centre and all items were packed which was absolutely not the case. Disgusted with this level of dishonesty and lack of customer service from such a large, renowned company. DO NOT USE!

Purchased Nude by Nature "Nude LS Moist Shine 06 D/Nude" Lipstick from St Albans Vic 3021 CWH store-
First use that night failed to meet description. Was dry and rubbery rather than slide over and deposit ingredient over the lip it tendered to adhere and pull on the lip. Not reflecting the desired result for which the product was intended. Store Personnel l argued that policy was "not to refund the items cost" and insisted that I retain the item without checking it themselves. After about 20 minutes, as our discussion caught the attention of other customers they finally decided to accept liability and refund the cost. CWH policy says: Other returns
Chemist Warehouse will accept product returns and provide you with an exchange, refund or repair where:

The product is faulty or is not of acceptable quality, or
Significantly different to those shown or described to you, or
The product is not fit for its intended purpose, or
The product is unsafe, and
You can present your Chemist Warehouse register receipt, online tax invoice or other adequate proof of purchase. Extremely Poor/unwarranted display of customer service

Took 5 days to send an email informing me the items which were shown as in stock, weren't...

This was my first time shopping online with Chemist warehouse (Order #101095330). More than 7days after ordering, my order was not shipped. . I cancelled the initial order I made within few minutes but I was refunded less than the amount I paid. I sent an inquiry on their website regarding these matters since I couldn't find an email and there has been no response till date. Terrible customer service