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ChemistDirect.co.uk Reviews 

116,442
•
TrustScore 4.5 out of 5

4.6

Pharmacy
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery and efficient service, often noting that orders arrive quickly. Many consumers appreciate the excellent product packaging, ensuring items arrive intact and in perfect condition. People also highlight the reasonable pricing and wide selection of products, making it easy to find desired items. However, some customers also noted significant issues with delivery, including parcels being delayed or not arriving at all. A few other people also felt that the chosen delivery carrier, Evri, was problematic, citing instances of mishandled or lost packages.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and competitive... See more

Product

Customers consistently note positive experiences with product availability, quality, and pricing. Many... See more

Service

Consumers find service to be positive, consistently praising its efficiency, reliability, and excellent... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and good prices offered,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am disabled and can no longer drive and cannot get out unless being taken by someone. ChemistDirect is therefore particularly good for me and allows me to buy the more personal items for myself. Th... See more

Rated 5 out of 5 stars

Fast delivery and was packaged really good, I was a bit worried how it would arrive because it was perfume but no worry at all it was packaged in a box with bubble wrap and brown paper. Would highly r... See more

Rated 5 out of 5 stars

Great selection of goods at reasonable prices..Could not believe my eyes when delivery arrived safely next day. Brilliant service from start to finish. Thank you.

Rated 5 out of 5 stars

Great experience. Aftershave delivered in 2 days, well packed and in perfect condition. I have used these guys a couple of times for scents and both the price & service cannot be bettered!

Company details

  1. Pharmacy
  2. Wellness Center

About ChemistDirect.co.uk

Information provided by various external sources

Chemist Direct

Chemist Direct is the UK’s number 1 online pharmacy, with over 5000 products covering a full range of non-prescription medicines, vitamins, supplements, toiletries, fragrances and more.

Since 2007, the company has served over 1 million customers and remains committed to excellent service and value for money. Chemist Direct constantly check their prices against competitors and also offer a price promise guarantee to make sure you always get the best deal.

Introducing Pharmacy2U

Chemist Direct has joined forces with Pharmacy2U, the UK's largest NHS contracted pharmacy. If you require prescription-strength treatment, head over to Pharmacy2U and join the thousands of people already using their hassle-free Online Doctor and NHS Repeat Prescription services.

ChemistDirect Details

Written by the company

Free Delivery
We offer free UK delivery on orders over £40
Great Service
Fast delivery and friendly customer support at the end of the phone
Competitive Prices
We always have the most competitive online prices
Extensive Range
Enjoy an extended range of health & beauty products not found on the high street

Price Promise

We wont be beaten on price

We wont be beaten on price
Our prices are monitored each week for unbeatable value, and are underpinned by our Price Match Guarantee

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116K reviews

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4.6

All reviews

(116,442)

8,727 reviews in the last 12 months

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Rated 2 out of 5 stars

A delay in approving the order meant…

A delay in approving the order meant that it didn’t arrive at the selected collection point prior to my holiday which now means it won’t get collected on time and will end up being returned to the depot.

7 July 2026
ChemistDirect.co.uk logo

Reply from ChemistDirect.co.uk

Good Morning,

Thank you for your review.

On checking your account, I see that this was dispatched within 2 days of the order being placed and the delivery to the collection point took place the following day.

We always have a focus on patient safety. We support the self-management of short-term conditions.

Over-the-counter medicines are divided into two classifications; General Sales List (GSL) medicines or Pharmacy (P) medicines and sales are closely monitored. Although both categories do not require a prescription, sales are monitored, and as a responsible pharmacy we are required to ask questions when customers purchase Pharmacy medicines.

Please be advised that when you submit your order it will be "suspended" until questionnaire responses are reviewed by our Pharmacists and they are satisfied with your purchase. It may be necessary to ask you further questions before we can process your order.

Please accept our apologies for any inconvenience caused.

Kind regards,
Chris

Rated 1 out of 5 stars

Takingso long fir delivery

Takingso long fir delivery, way overdue.
Sent via evri and all they say is that there is a problem with the or.
As this is medical equipment, should be 24/48 hour tracked
VERY POOR

8 July 2026
ChemistDirect.co.uk logo

Reply from ChemistDirect.co.uk

Good Morning David Taylor,

Thank you for your review.

I am sorry to learn of the delay with your delivery, on checking the parcel tracking I see this does appear to be delayed within the courier’s network which I have raised with them.

Upon further information being available we will be in contact with you, in the meantime the parcel may be delivered.

Please accept our apologies for the delay and inconvenience caused.

Kind regards,
Chris

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