Placed an order on the 24th January 2025. Still has not been received. Emailed numerous times, No responses ( terrible customer service) They have no shame, taking people's money and not deliveri... See more
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Don't touch these with a barge-pole online. Ordered cheese over 2 weeks before Christmas and never received it. Phoned the number numerous times; never gets answered and no answer-machine. Sent ema... See more
Ordered a cosy night in box for exactly that on Saturday, The Brie was stunning ready to eat, hadn’t tried Cornish yard yet but loved it and nice to try the caramelised onion with it all! Nice selec... See more
Do not order from this company. I placed my order 19th November 2024. I still have not received my order. I have emailed at least 10 times and get sporadic response with no resolution. This has res... See more
Company details
Written by the company
At Cheeses we're passionate about quality, well sourced farm house & artisan cheese. We sell the finest quality cheeses online from all over the world.
Contact info
Fortis Green Road 13, N10 3HP, London, United Kingdom
- 020 8444 9141
- shop@cheesesonline.co.uk
- www.cheesesonline.co.uk
1.8
Poor
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Don’t buy from this company
I ordered cheese on 12 July. Delivery said 3 working days. A week later and I’ve not received it. Tried calling and emails but as others have found, they don’t answer or reply. My advise is don’t give them your business, they are a disgrace and shouldn’t be in business. I am going to get my money back through PayPal
19 July 2021
Unprompted review
Reply from Cheeses Muswell Hill
We apologise completely for the delivery issues. We had an interruption to business in July which led to a new shopfit which made it difficult to trade online. I completely understand your frustration and can only apologise again for the upset and inconvenience caused.
DO NOT BUY FROM THIS COMPANY
They only get 1 star because I can’t give zero.
Do not order from Morgan McGlynn and her company Cheeses of Muswell Hill.
Placed an or order on 27th June. Paid for it received the receipt and a delivery date of 1st July. I wanted the product for the 3rd so was happy with that.
Cheese failed to arrive, since then I have called the shop by phone never an answer. Have mailed 3 times, no answer. Have sent numerous Instagram posts to the shop and Morgan McGlynn. No response. They are either useless or dishonest. Think I know which one.
DO NOT ORDER FROM THEM
5 July 2021
Unprompted review
Reply from Cheeses Muswell Hill
I am very sorry about the problems you experienced with your cheese delivery. We had an interruption to business in July which led to a new shopfit which made it difficult to trade online. I totally understand your frustration and can only apologise again for the upset and inconvenience caused. Please see email contact made
Look elsewhere for online shopping
Although the website was good, the service is perhaps the worst I've had the misfortune to experience.
Placed an order via their website and the first warning sign manifested in the failure to ship in time due to, they claim, a postcode confusion. Reiterated my postcode and shipped a day late. So far, not a particular problem.
On arrival however, 3 products were missing and 2 were substituted with lesser quality. Repeated efforts on getting an explanation met with no success. Post sale support is, from my experience, non existent.
I was fooled by the quality of their website, which as previously mentioned is good but on receipt of partial order went onto to trustpilot and noted that the majority of other users have experienced the same challenges. Also noted that the company appears to have no interest in changing their behaviours as they have not claimed their profile on trustpilot or replied to any disgruntled customer on the site.
In summary, the reader can see for themselves that the majority of ratings for this company are very poor and can only agree with the sentiments of others. In the readers best interest suggest avoiding this company for the foreseeable future.
18 May 2021
Unprompted review
wouldn't recommend Cheeses in Muswell
I wouldn't recommend Cheeses in Muswell Hill as the operation is so poor as they don’t seem to be the most organised shop in the world. The shop keepers are polite or flexible at all. We wanted to support local business but we’d been massively put off.
20 December 2020
Unprompted review
Don't use
Rip off merchants. Take your order, don't deliver, don't respond to emails and don't refund you. Almost spoilt Christmas. We'll go back to the Cheese Shed.
12 July 2020
Unprompted review
Reply from Cheeses Muswell Hill
I'm sorry for the problems caused. We gave been in contact since your order but I fully understand your frustration.
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM! I made an order online that said was only available for pick up - when I went to the shop the shop was closed. I have contacted them through their website, by email, by phone, by instagram and had no reply. So appalled - they shouldn't be allowed to have a website and to trade!
6 June 2020
Unprompted review
Don't touch these with a barge-pole…
Don't touch these with a barge-pole online. Ordered cheese over 2 weeks before Christmas and never received it. Phoned the number numerous times; never gets answered and no answer-machine. Sent emails, and messages via Facebook but still no response. Finally raised a complaint through Paypal and still heard nothing back from them. Ridiculous!!!
30 January 2020
Unprompted review
I ordered the Alex James cheese…
I ordered the Alex James cheese selection which was supposed to contain 5 different cheeses. I specifically wanted Alex James cheese as we had had such a brilliant time at Feastival on his farm during the summer. I had to phone the shop twice as I hadn’t received an email confirmation. On the 2nd phone call I was told my cheeses were in and would be dispatched the following day. They did arrive on Saturday at lunchtime but the order only contained 3 cheeses not 5 and none were made by Alex James! I could easily have bought 3 nice cheeses in my local deli and saved myself the £9:95 delivery. I have both emailed and called the shop several times to ask about a partial refund. I keep getting the answerphone message and no one has acknowledged my email. I definitely wouldn’t use this company again.
18 November 2019
Unprompted review
Do not order online from this shop
Do not order online from this cheese shop. Order did not arrive, no one answers phone or responds to email. Eventually claimed money back from PayPal as shop would not respond to PayPal either. Should not be taking orders online if not going to honour them
29 September 2019
Unprompted review
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