While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Travel & Vacation

Information provided by various external sources

Cheap Hotels and hotel reservations by CheapRooms.com, travel, lodgings and discount hotels worldwide.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've been using cheaprooms.com for…

I've been using cheaprooms.com for years but I won't use them anymore. I want to leave this review so other people won't go through the same, specially because this site is for on the budget travelers. Be advised that, since the pandemic, cheaprooms.com has decided to take any opportunity you give them, to steal your money. If you make the littlest mistake, oops! It's on you. "Sorry, we cannot do anything. You will have to pay again". What kind of service is that? And if you insist and threat them with reporting them to the regulating authorities, they will fix your mistake but not before charging your card with a 33% penalty. I booked a hotel for the day before I really needed a reservation. I was not canceling, I was moving it one day and that is how they treated me.
I would have understood if the hotel was full but no, it was almost empty!! The hotel said: "If you had booked with us directly, we would be able to change the date. But you booked through a third party, they have to fix it" Cheaprooms.com told me the hotel said no, but it was a lie. They just wanted to take your money in exchange of nothing! Be aware of that. And tell others!!!!

7 June 2022
Unprompted review
Rated 4 out of 5 stars

Best way to book hotels online

I have Cheap Rooms bookmarked on my computer. Whenever I travel (which is often), I use Cheap Rooms to book my lodging. The website is user friendly. The prices are comparable to Priceline or Orbitz. Their selection of places ranges from the profane to the sublime and everything in between. Whatever end of the spectrum you choose, you will find the best price for the room you want. I am quite satisfied with Cheap Rooms.

19 December 2011
Unprompted review
Rated 4 out of 5 stars

Fantastic service!

We were given accurate information and loved our hotel room in Taipei. The only thing I would have liked to be different is perhaps making direct contact information for the hotel available... or for cheaprooms to contact hotel with special request. I will be using their site again for our travels! :0)

19 December 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look