Chaseeyecare Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and reception team are exceptionally friendly, welcoming, and always go above and beyond to make everyone feel comfortable. People consistently appreciate the thorough, highly professional eye examinations and the clear, detailed explanations provided during every visit. Some reviewers were happy with the prompt availability of emergency appointments when urgent issues arose. Visitors also noted that the practice creates a remarkably calming environment that is especially fantastic for families, children, and neurodiverse patients. Many consumers enthusiastically and strongly recommend these optical services to all their friends, local community members, and relatives.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their warm welcome, professionalism, and... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction and highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a mother I would very much recommend Chase Eyecare. We have been with Chase Eyecare for quite sometime and we noticed a few issues with our son’s eyes and literally the first time meeting the staff... See more

Company replied

Rated 5 out of 5 stars

Very nice experience and desk staff are super lovely. Always friendly and willing to talk. Appointment wait time never takes long and isn’t very busy usually. The consultant Mr Puri I see is very calm... See more

Company replied

Rated 5 out of 5 stars

Whole family comes here (three generations) come to ChaseEye Care and have felt very happy with the services provided to us especially because one has very bad hay fever and has helped with his eyes.... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming to chase eye care since I was a child back in school they helped me with my dyslexia and have been fab ever since. Really helpful staff thank you to Mr Puri for helping with me life’s... See more

Company replied


Company details

  1. Optician

Written by the company

"NOW ACCEPTING NEW NHS PATIENTS Family Eye care Specialists. Services For all the Family of all age groups under one roof, best opticians, Trusted Independent practice, We have over 100 Years Experience, making us the longest established opticians in Cannock, founded in 1906, with Very Friendly and knowledgeable staff. Many Unique and Bespoke Services only available here e.g. Onsite Factory/ Lab with 1 Hour Service available, minor repairs, we accept prescriptions/frames from other Opticians. We care about you, not a number and our service isn’t rushed. Ladies Fashion, affordable glasses. Children Eye test, Opticians in Cannock Visual Dyslexia Exams Eye Scans OCT, Contact Lenses Designer frames, Designer Sun Glasses Home Visits Emergency App"


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(194)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Overpriced and unsatisfied experience

Glasses are overpriced and you are pushed into buying from them as soon as you leave the examination room, even though you can get alternatives from other shops at half the price.
I recently purchased glasses from them and could not see my computer screen as well, when I returned to have my prescription checked I was told to sit closer to the screen!
I then had a second opinion at Specsavers who confirmed my old prescription was fine.
My son was told he needed glasses but again Specsavers confirmed he did not need them.
Also, getting a copy of your prescription is a challenge.
My family will not be returning.

11 October 2021
Unprompted review
Rated 1 out of 5 stars

Overpriced and very much a business first and foremost.

After being diagnosed as borderline diabetic I was advised by the NHS to take a general eye test following my diabetic eye check.

Was told it would be free.

Eye test was free but was then given for *just* £98 a camera scan which, along with the sight test, revealed I required specs.

Trusting (and foolish) soul that I am, I assumed I was dealing with health professionals, not retail sharks. To cut a long story short, over £600 ended up on my credit card and since wearing the specs have had nothing but headaches.

As I'd not had an eye test for over twenty years, I feel trusting them as health professionals first and foremost allowed my naivety to be exploited.

What has also been displeasing is the number of people locally who since have commented on the lines of 'oh, yes, know all about them, would never go there', yet I am the first to leave a review on TP.

Maybe if someone had done so prior to myself, I could have saved myself, and possibly a fair few others, a few hundred quid.

Beware.

20 August 2020
Unprompted review

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