The products are good and when they arrive are a good fit and good quality. Therein lies the problem- actually having them delivered. Two shirts ordered a week ago were sent using Amazon Shipping. Ap... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Massively off in sizes compared to all other brands I have in wardrobe (Eton, Stenström, Barons, Kiton, etc.). Only fitting normal sizes in collar, but rest from sleeve, waist, length, etc. ar... See more
Company replied
Just can't stop ordering shirts. Tried pretty much every cut and every size of collar and sleeves, you can finetune a lot. Really love the (very british - italian should take note - the reinforced cen... See more
Company replied
I've been ordering from them for years, have about 8-10 Merino jumpers/ cardigans/ troyers. Best quality. Ordered an olive green merino jumper 3 weeks ago, wore it once, noticed a sewing error, washed... See more
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Answered by reviewers
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Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Needed to add a discount to my order…
Needed to add a discount to my order and couldn’t find the place. So I used the virtual assistant and it helped me quickly and effectively.
29 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for taking the time to share this feedback although we are sorry that you had difficulty in applying your offer. We are pleased our virtual assistant was able to assist you quickly and effectively and hope you will enjoy the garments once received.
Quality Products Great Service
Quality products. Super customer service team.
29 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to share this feedback, we are delighted that you have enjoyed the quality of our products and that you have found our customer service team to be super when needed.
We hope you will continue enjoying our garments for many seasons to come and look forward to serving you again soon.
Pathetic customer service
I have been ordering shirts from the company for years and have always been happy with the service and products- until now. I placed an order 3 weeks ago and when I had heard nothing and no tracking I contacted them at the start of this week. They told me that the order had been returned as my details couldn't be confirmed (no change from previous order details - go figure) and could not be repeated. They said they would refund me. That was 3 days ago.
29 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for your feedback.
I am very sorry to hear about the issues you experienced with your recent order and the disappointment caused by the subsequent contact with our customer services team. A smooth and on-time delivery is at the forefront of what we do, so I sincerely apologise that we fell short of your expectations on this occasion.
We are currently investigating what went wrong, and from what I can see, this appears to be a very unusual error, and we are looking into the cause of this anomaly.
Unfortunately, we are unable to proactively monitor every shipment, so we only became aware that your parcel had not been delivered and that the tracking had stopped updating when you contacted us.
As your order was placed through our international partner, Global E, we are unable to process refunds directly. Instead, we must ask Global E to issue the refund on our behalf. My colleague requested this as soon as you got in touch.
I can confirm that your refund has now been processed. Please allow three to five working days for the funds to appear in your account.
Unfortunately, unlike with UK orders, we are not able to arrange an immediate replacement for international orders if an issue occurs. This is due to the way international orders are processed through Global E. I have just sent you an email outlining a suitable solution.
Great quality of the clothes
Great quality of the clothes. The also have a good costumer service.
28 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for taking the time to share this feedback, we are delighted that you have enjoyed our clothes and found them to be of a great quality. We also appreciate your recognition of our customer service team and aim to continue delivering positive experience and high quality garments for many seasons to come!
Great (customer) service!
Great (customer) service!
Fast, friendly and problem solving.
28 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, it is truly rewarding to hear that when you have needed to make use of our customer service team, you have found the response to be fast, friendly and problem solving.
This is precisely why we got into the business 40 years ago and we aim to maintain these high standards for many more years to come!
Exceptional Service from One Staff Member, Disappointing from Another
I recently visited the Charles Tyrwhitt store on New Street in Birmingham and received exceptional service from Amit. He was positive, approachable and genuinely helpful throughout my visit. He engaged naturally, answered my questions and demonstrated exactly the kind of warm and professional customer service I would expect from a clothing retailer. He deserves particular recognition for making me feel welcome.
My interaction with another member of staff was unfortunately very different. I approached her while she appeared to be stocktaking, briefly mentioned that I had previously worked in clothing retail and asked how long the store had been there. I appreciate that she may have been busy, but her manner seemed noticeably cold and dismissive. What made the experience particularly uncomfortable was that, immediately afterwards, she spoke to another customer in a much warmer, friendlier and more courteous way. The contrast was disappointing. Amit was excellent, but every customer should receive the same basic level of friendliness and professionalism.
28 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, although we are sorry that you have experienced such inconsistent service within our Birmingham Store. We train our colleagues to perform a 5 star service at all times, so it is disappointing that we have let you down here.
We would be grateful if you could advise of the date and approximate time of your visit, so we can review the CCTV and identify the colleague in question, so we can ensure the necessary training is provided.
We hope you will give us the chance to restore your faith in us soon.
fantastic experience!
their faith in my complaint about the lost parcel by usps and the immediate follow-up action by ct to solve the same.
it was a fantastic experience!
🫡
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Sunil,
Thank you for leaving your feedback with us alongside your generous rating of five stars.
Though I'm sorry to hear that your initial order was lost with UPS I'm pleased to hear that our products and service have exceeded your expectations with the replacements and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Outstanding Customer Service
The representative who assisted with a replacement was exceedingly helpful and patient. This was an outstanding experience with customer service.
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Customer,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our Customer Service Team and our shirts impressed you. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right. We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Excellent customer service from start…
Excellent customer service from start to finish. The team was friendly, professional and very responsive throughout my exchange request. They carefully checked the availability of each item, arranged the replacement products quickly and processed a refund for those that were out of stock. Communication was clear at every stage, and I felt that my concerns were genuinely taken into account. A very positive experience, and I would happily recommend Charles Tyrwhitt.
25 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Customer,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that our Customer Service Team and our shirts impressed you. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Professional
Charles Tyrwhitt makes very good shirts that my husband really likes. The one that I ordered was huge so I set about returning it. There was a problem as I had added a pocket which is a cause for non return. Using live chat was easy and the situation was quickly resolved. The company have been generous and kind in their communications.
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Karen,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our Customer Service Team and our shirts impressed you.
Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right. I hope that your husband is enjoying the replacement and we hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
If you are a man, look no where
Best value for men. Very classy. I look no where
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Alexander,
Thank you for leaving your feedback with us alongside your generous rating of five stars. I'm pleased to hear that our products and service have exceeded your expectations on this occasion and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Highly recommended brand
I buy for years in Charles Tyrwhitt and always in a perfect way: good quality y good prices. And in the last transaction they solved a problem I had in the package shipment.
23 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Raul,
Thank you very much indeed for your feedback.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well". I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality and value of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Excellent Customer Service and Common Sense Prevails!
I ordered a shirt a few months back which I had not opened. When I did come to open it to check its fit to wear at a friends forthcoming wedding, I found that I had eaten a few too many cakes and said shirt was now too tight!
Unfortunately, this discovery was a few weeks outside of the normal 6 months return window and less than a week before the wedding.
I have been a regular customer for many years. Tevin from customer service recognised this, understood the problem and after sending a few photos showing that the shirt was indeed brand new, he expedited the next collar size up FOC on next day delivery, before I had even sent the other shirt back.
Excellent customer service and common sense which is so often lacking in todays world. This could very easily have been a "computer says no" moment but I am pleased to say that Charles Tyrwhitt exceeded my expectations on this occasion.
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Ian,
Thank you for taking the time to leave such a positive review and I'm sorry to hear of the last minute scare before the event.
We’re delighted to hear that our Customer Service Team and our shirts impressed you. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right. We hope that you enjoyed the event feeling confident in a well fitting shirt.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Stress free - as per advertised
I am based in Ireland and I am very grareful to Charles Trywhitt who delivered three 100% linen shirts to me within 3 days from placing the order. The shirts fit perfectly and the material looks and feels amazing. Thank you so much for removing the stress, you have no idea how releived I am to have received the shirts before their expected delivery date (4 days earlier than estimated).
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Sean,
Thank you for leaving your feedback with us and it’s great to hear that your order arrived promptly and that the shirts are a perfect fit.
Our couriers work hard to ensure that our customers’ orders move smoothly from our warehouse to your front door. Both our couriers and our website are helping us to "make it easy for men to dress well" and I’m pleased that you found everything you needed both pre and post purchase.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
I have been buying shirts from CT…
I have been buying shirts from CT shirts for more than twenty years and I never had any problems with the product or service!!! If I can say one thing is that for my body type 1,86m 93kg, ordering extra slim fit at 16,5 /36 I still find the shirts on the bigger side!
27 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Charalmpos,
Thank you for leaving your feedback with us alongside your generous rating of five stars.
I'm pleased to hear that our products and service have met your expectations on this occasion and we look forward to hearing from you again.
In regards to the fit, I'm afraid the only way to get the shirt 2" trimmer in the chest and waist would be to go down in a neck size. Please take a look at our sizing guide and compare them to measurements of your own to see if you could go down a neck size.
Nevertheless thank you again for taking the time to leave your feedback with us and we wish you an excellent week ahead.
Best regards
Charles Tyrwhitt
OFFER CODE CANNOT BE USED WRA63ALKD39N
I received a £25 off voucher to spend by 26 July 2026. Well, today it's 26 July, 10.20pm, I have a shirt in my basket and I am proceedeing to pay but there is no way I can use the discount. The only box to digit the discount code is a "Gift voucher" box, I tried it but it's obviously the wrong box. A red message prompts me to "click here" to use the code, but the click takes me back again to the payment page, and whatever I do, pay by card or by paypal, there is no option to use the code. I have given you a second chance, MAYBE THE LAST. You have lost a clientbefore gaining one.
26 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Mr. Rodrigo,
Thank you for taking the time to leave your feedback with us and I'm sorry to hear that you've had some issues with this offer code. I can completely appreciate how frustrating would have been.
There are a few reasons why an offer code mught not be working. The first is that the item you selected was on clearance. Discounted items cannot be discounted again and this should have been stated in the fineprint of the offer.
The second is that you've got another discount or offer applied. If you can tell me what shirt you were looking at and how much it was, I can advise if this is the case. The standard price (with no discount applied) for our shirts is £69.95, or £37.25 when buying four.
If the shirt was the above price then I would be happy to contact you to place the order myself however if it was £40.00 or below then it would have already been discounted and as such, the "apply an offer code" box would not have shown.
Best regards
Charles Tyrwhitt
Easy and quick.
Easy and quick.
I went on your chat screen to ask a question and, though you do not offer a cotton sleeveless vest, you do offer a long sleeve so I bought one in another color. I have really enjoyed the blue one that I bought from you earlier this year.
26 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear David,
Thank you very much indeed for your feedback. We've always made it our goal to make the best products possible and to "make it easy for men to dress well". I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Great customer service after resolving…
Great customer service after resolving an issue beyond their control, thanks!
25 July 2026
Unprompted review
Reply from Charles Tyrwhitt
We are grateful that you took the time to provide this feedback, although we are sorry to learn that you experienced an issue with your order. That said, we are delighted to hear that you have found our customer service to be of a first-rate standard when you have needed assistance. We truly appreciate your kind comments and remain committed to maintaining these high standards for many seasons to come.
Always good customer service...
They did a great job trying to find a solution to my issue. I've bought many items from CT over they years, and they're customer service is first rate.
25 July 2026
Unprompted review
Reply from Charles Tyrwhitt
We are grateful that you took the time to provide this feedback, though we are sorry to learn that you had an issue with your order. However, we are pleased that you have consistently found our customer service to be of a first rate standard when needed and aim to maintain these high standards for many seasons to come!
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are delighted that you have consistently found our quality to be of the highest standard and aim to maintain these high expectations for many seasons to come.
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