Challenge Fencing Ltd Reviews 1,748

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, often going above and beyond to assist with orders and provide advice. The delivery service is frequently highlighted as excellent, with many appreciating the promptness, good communication, and the helpfulness of the delivery drivers who often place items exactly where needed. Reviewers are also very satisfied with the quality of the products and the overall service, noting the ease of ordering and the competitive prices. However, some people mentioned that the order processing took a little more time, and a few found the delivery cost to be somewhat expensive compared to the value of the goods.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Product

Customers consistently note positive experiences with product quality, often describing them as first-class,... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant help from Challenge Woking....last minute on Friday before Christmas needed some sort of rustic panels to replace our broken forest school den in time for our Chrudtmas event 3 days later A... See more

Company replied

Rated 5 out of 5 stars

Staff are always helpful here. They take time to find a solution to your partuclar problem, helping the amateur like me to fix his fence. I've been using them for years, Downside included, and know wh... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! After being let down by a well known store for fence panels, concrete posts and gravel boards I called Challenge. Super friendly and very knowledgeable lady on the phone - called F... See more

Company replied

Rated 5 out of 5 stars

Excellent delivered a day before actual delivery date.could of delivered the day before but sadly wasn't around. Excellent products no damage perfect even helped me put it where I needed it couldn't a... See more

Company replied


Company details

  1. Fence Supply Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lumber Store
  5. Railroad Ties Supplier
  6. Wood Supplier

Written by the company

The easiest, friendliest & most modern way to buy a fence, deck or gate. At Challenge Fencing we’re here to offer help & advice on all of your garden fencing & wooden landscaping projects. We are a local business in Surrey & Kent under the same ownership since 1987 with a history dating back to the 1940s. We only sell premium quality garden fencing, decking, driveway & garden gates and landscaping products such as wooden sleepers. So whether you’re planning a new garden fence or deck, updating your garden furniture, or requiring the added security of a strong garden or driveway, our huge stock means we’ve always got exactly what you are looking for. Our friendly in-branch staff will help make your next garden project a little easier with professional advice & installation guidance. You can buy online & choose to collect at your local branch or have one of our helpful delivery teams drop off your order at home. If you have any questions please telephone your local branch or message us via our Facebook page @ChallengeFencingLtd.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

DELIVERY AND CUSTOMER SERVICE GREAT BUT…

DELIVERY AND CUSTOMER SERVICE GREAT BUT SHORT 4 STAKES, BETTER CHECKING OF ORDERS NEEDED

21 August 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Hi Russell
Very sorry to hear you had a problem with your delivery. Generally, we request any issues like this are reported to us immediately so we can investigate and rectify the situation. As a gesture of goodwill, we have credited you for the shortage.

Rated 5 out of 5 stars

Very Helpful Staff.

Very Helpful Staff.
Quick & helpful delivery.
Recommended.

21 August 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Mark, for your kind review; it is very appreciated.

Rated 4 out of 5 stars

Mini Project Materials

After a good previous purchase I had cause to use Challenge Fencing again for some materials for a small project. Delivery was quicker than expected, a little expensive compared to the value of the goods bought, but I guess that's just the economics of running delivery services with the high fuel costs nowadays.

9 August 2025
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Reply from Challenge Fencing Ltd

Thank you, Jonathan Bignall, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Good prices

Good prices, fast delivery, helpful driver.

8 August 2025
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Reply from Challenge Fencing Ltd

Thank you, Paul Renowden, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

1st Class

I cannot praise this company enough, from popping in to order the fence panels we required to delivery a week later. The customer service was excellent. Ann delivered the panels, very friendly and polite. Thank you

22 August 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Joyce, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Why aren't all shops like this?

The friendly and knowledgeable staff at Cobham were a real pleasure to do business with. It is rare to find staff that go above and beyond the norm to help customers find the right products for the job and give advice on how to avoid costly mistakes. Would highly recommend and use again without hesitation.

16 August 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Paul, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Great Customer Service

Visited Maidstone branch on behalf of a local primary school. All three staff being a lovely lady on the till, the branch manager and Paul in the yard went out of their way to help. Honestly have not come across such great customer service for ages. Thank you.

7 August 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Selena, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

I was visited by a lovely lady delivery…

Writing on behalf of my father- I was visited by a lovely lady delivery driver on the 14th of July, she very kindly off loaded a fence post and concrete mix to me. Not only was she cheerful and professional, she went the extra mile and personally put the goods exactly where I needed them, rather than kerbside delivery. Being elderly, this helped me a great deal, and I would recommend to anyone who wants a professional and friendly service.

14 July 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Kelly Dunn, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Telephoned first

Telephoned first. Great service offering advice. At the shop same great polite service. Will be back! PS prices better than internet and other companies around.

2 August 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Mr G, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Very friendly people to speak to and as…

Very friendly people to speak to and as soon as the items I ordered from them arrived at their depot they rang me and then delivered them to me within 2 hours.

29 July 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, DT, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Good firm to deal with

The sleepers were just what we wanted. Delivery was fast and exactly when they said it would come, and we were kept informed of progress as soon as the order was placed right up until we received it. I would be happy to use this company again

17 July 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Very obliging and helpful

Very obliging and helpful. We always use Challenge Fences, they always have what we want for any garden project.

14 July 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Google Kev, for your kind review; it is very appreciated.

Rated 4 out of 5 stars

good company to deal with

Was a little deterred that the order took a little more time to process but as soon as the order was paid for, we did not have to wait much longer for the order to be delivered.
the lady that delivered our order was delightful and nothing was too much trouble with her help in getting the goods into a suitable area.

18 June 2025
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Reply from Challenge Fencing Ltd

Thank you, Mrs M Drury, for your kind review; it is very appreciated.

Rated 4 out of 5 stars

Staff very helpful

Staff very helpful. Good products.
I have used this company before and would use them again.

10 July 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Victor Parsons, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Always helpful on the phone and…

Always helpful on the phone and returned calls quickly also very helpful about all products.The lady who delivered was had such a lovely character and very helpful when unloading goods.

10 July 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Neil Sweeney, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Fast and efficient

Very helpful over the phone, easy to order and very fast delivery. Delivery driver very helpful

26 June 2025
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Reply from Challenge Fencing Ltd

Thank you, Lel Brewster, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Super helpful

I delt with Andy and he couldn’t have been more helpful. He spent at least 45mins measuring out my rough plan to calculate exactly what I needed.
Super helpful guy! Thanks again Andy.

Dan ward

10 July 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Dan Ward, for your kind review; it is very appreciated.

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