Cettire Reviews 

I made an order 2 weeks ago and I haven’t had any messages or updates I’ve tried to get in touch with you guys and I just get a computer message

I ordered two items at the same time, but a week has passed and I still haven't received the second one.

One of the worst customer service experiences I’ve had with an online luxury retailer.
I purchased a pair of Golden Goose sneakers from Cettire for $506.62, only to return them because they were smaller than expected. Cettire received my return on August 5, 2026. Their own order tracking clearly states that evaluating the return typically takes 7–10 days, after which I would receive an email regarding my refund.
Well, it is now September 27.
That 7–10 day timeframe has long since come and gone. We are talking about more than six weeks after they received my returned item, and I am still waiting for my refund.
What makes this even more infuriating is that I have contacted Cettire multiple times, only to receive what appear to be completely generic, computer-generated responses that do absolutely nothing to resolve the issue. No meaningful explanation. No actual resolution. No clear timeline. Just automated-sounding platitudes while they continue to hold onto my money.
And yes, there is even a $35 return fee deducted from the refund, so apparently I am paying for the privilege of waiting indefinitely for Cettire to process a return they received weeks ago.
At this point, I genuinely have to ask: what exactly is going on with Cettire's cash flow? Because holding a customer's $500+ refund for this long, while repeatedly responding with meaningless automated messages instead of actually resolving the issue, is completely unacceptable for a retailer operating in the luxury space.
Luxury pricing should come with luxury-level customer service. Instead, this has felt like chasing a company that has my money and simply doesn't care enough to return it.
Cettire: please stop sending me automated responses and refund my money.
Would not recommend based on this experience.

Smooth and efficient

Very happy with my purchase of Gucci sunglasses arrived in3 days amazing will definitely buy everything from them and amazing prices

Great choices and fast delivery

Cheaper than store.

I received a different size from the one I ordered.

I ordered a US 7, but the item I actually received is a UK 7.

This is especially disappointing because I experienced a similar issue with my order three years ago. It makes me feel that your order management system has still not been properly improved.

the clothes are stylish, trendy, and keep up with the latest fashion.

I cannot believe how fast shipping was! I was glad to find the product at a competetive price and the shipping was fast and affordable.

I don’t think your size chart is correct on your website . I have 6,5 US pair Ferragamo shoes at home , I was very surprised that shoe was to big when it arrived . I returned it and I would like to get store credit to purchase new shoe . How ever your refund policy , is outrageous!!! Why all those fees , I am just returning and trying to buy new one !!!!!!! Also nobody reached out to me after my email , if I don’t hear from anybody , I will dispute the transaction from my credit card !!!

The best online shop!!

The item I ordered was so small it could fit in an average size envelope yet I paid ‘priority’ delivery $40 AUD and it took a week and 2 days to arrive. Priority, really??
When I actually did the package it was in a clear plastic bag. Not nicely packaged at all! In fact it was so poor I actually wonder if my item is genuine or a copy!

What an amazing store thank you for your understanding kindness and just being so helpful THANK YOU 🤩

Loved. Quality and great shipping. The prices are amazing.

Great deals, fast shipping and great selection

BAD SERVICE - hidden charges. they dont tell you about certain after shipping charges and also customer service doesnt reply. they have ridiculous fees for returns, I would avoid this company, the prices seem cheaper online than in store (for brands) but after all fees and lack of return flexibility its better to buy from the brands directly. Also who knows whats authentic and whats not.

My ecperience was great for my first purchase