Cestnormal Reviews 108

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the customer service, describing it as excellent, professional, and quick to resolve issues. Many also express satisfaction with the products, particularly the comfort and fit of the jeans and shorts, with some even calling them the best they've owned. However, some people were dissatisfied with the product quality, citing issues like manufacturing faults, poor materials, and seams tearing quickly. There are also mentions of problems with orders, including missing items and incorrect sizing. Additionally, a few customers found the return policy to be a rip-off due to high shipping costs and slow processing.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the comfort, fit, and quality of... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the comfort and fit of... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and... See more

Order

Reviewers mention ambiguous feedback about order. Some customers found the ordering process super simple and... See more

Return policy

Users describe negative interactions with the return policy. Many customers report issues such as hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yes I am a real customer and not of these other bot ”reviewers” trashing C’est Normal. I bought a pair of the Straight Cut dark blue jeans from C’est Normals website. One of the easiest, quickest sa... See more

Rated 5 out of 5 stars

I recently bought a pair of carpenter trousers as well as a couple of T-shirts. I forgot to check the sizing (check out the sizing guides on their website) and ordered a size too large. No problems wi... See more

Rated 5 out of 5 stars

Very happy with the clothes I have received, and wear it as much as possible. Quality is great. Some pieces unfortunatly had manufacturing faults, but Zuzanne from Customer support reacted pro... See more

Rated 5 out of 5 stars

I bought jeans too big. Had no problem with the return and got the right size. Unfortunately, the brand label on the back had a defunct. I sent a picture and got to keep the pants whilst getting a ful... See more



Contact info

3.2

Average

TrustScore 3 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received the Inside Out T-Shirt and…

Received the Inside Out T-Shirt and Longsleeve. Loved both of them. After first washing they fit perfect. Unfortunately the logo was not central and crooked.

Costumer Service was absolutely amazing. They told me I can keep the "old" ones and send my new ones + extra 10% gift card for the next order. Thank you!

18 January 2024
Unprompted review
Cestnormal logo

Reply from Cestnormal

Stay awesome! 🤘🤘🤘

Rated 2 out of 5 stars

did not match my hopes

finally ordered an item from the new collection. arrived fast - nothing to complain here. unfortunately for menthe quality does not match the prize tag. i bought a hoodie that smelled lile it has bathed in chemicals. thrown into the washing machine and got a little better but it will never become a favourite item. had some stuff on my wish list but might never re-order

10 December 2023
Unprompted review
Cestnormal logo

Reply from Cestnormal

Hi! I'm so sorry about your experience, we would have loved for you to contact us on our customer service email support@cestnormal.co. We would have helped you out through this frustrating experience, as we always do with our customers. Stay safe and awesome! <3

Rated 5 out of 5 stars

Sneakers 2.0

Sneakers 2.0. Just landed in my doorstep. Size and comfort perfect. Super happy cheers C’est normal.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Lovely!

Zero complaints - clothing items great, sizes fit, quality just as it says on the tin, and customer services top notch (shout out to Andra Boboia, who also works on Sundays!)

10 December 2023
Unprompted review
Rated 5 out of 5 stars

Andra Boboia is the Man!

Andra Boboia is the Man in support who immediately helped me. I had tried for several days to take advantage of a discounted purchase. Couldn't get it right. My cards the Internets, The information I was using nothing worked !
Andra checked everything and three weeks after the failure he authorised discount . Chill Dude

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

When DHL managed to lose my package during shipping the C'est normal customer service was fantastic! Response time and solution was great, and looking back on earlier orders the quality and shipping have all been excellent!

10 December 2023
Unprompted review
Rated 2 out of 5 stars

Love the visual design but thats all about C'est Normal.

Love the design!, but hate the quality of the products, unfortunately.
J90-GunMetal-sunglasses amazing design, a great paper box, and a sunglasses case (just beautiful-different) but the quality of the lenses - is not good. The worst thing about the lenses is when you get light behind your back, it reflects a violet color from the lenses on the side of the lenses before your eyes (crazy!). Just can't imagine who is pleased to wear them with this error?!
And with C'est Normal clothes were for me the last time I bought them a full zip hoodie collection (it was unfortunately just so low-quality clothes!) The bottom of the tracksuit became loose on the knees and butt after a day of wear, just awful. I still love the design of the clothes, and all the small details they use and think of, but would never again buy them. I now tried with sunglasses but wouldn't recommend them to anyone. Anyway, thank you Jon for all your YouTube videos and life inspiration!

28 November 2023
Unprompted review
Cestnormal logo

Reply from Cestnormal

Hi Petra! Thank you for reaching out on Trustpilot! We would have loved to hear from you on our support email too, maybe you can contact us and we can see what we can do about the awful quality issues you have with the items.
Regarding the J90's that is not a quality issue, the lenses are flat and they reflect light like that but that is the design. Again, we would love to hear from you on our support email support@cestnormal.co and see what we can do about the quality issues you found.

Rated 1 out of 5 stars

Disappointed

Shop here if you know for sure that you do not need to return the product. The fit is a disaster on the women's clothes, then needed to return and the options are SEK 99 regardless of weight or return it yourself which was SEK 69. Plus I already paid SEK 50 for shipping. That was the last time I shopped at C'est normal,

13 September 2023
Unprompted review
Cestnormal logo

Reply from Cestnormal

Hi Frida,
We are so sorry you feel this way and you are completely right to feel like this. We have clear sizing charts and we are fully transparent regarding our return policies - we really want to offer free returns but unfortunately at the moment we are not in that place. If the sizing is a quality issue we do strive to make our customers happy. We really apologise for disappointing you.

Rated 5 out of 5 stars

Sneakers 2.0

Ordered a pair of sneakers that were damaged at arrival. Customer service were swift and super professional and sent replacement right away.

Super happy with the sneakers!!

Thx Zuzanna @ c’est normal!!

9 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look