604 Euro has disappeared!
Centauros customer service does not work - their customer service does not answer us!
All negative Trustpilot-customer get the answer: contact our customer service.
But we can tell You: they will never ever answer!!!!
Is this what customers can expect from Centauro Rent a Car ?
It is legally and in every sense completely unacceptable, that Centauro has not refunded 604 Euro from a timely correct cancelled rental.
We booked the car 24.1.2024 - booking ref. 240124-780580
Unfortunately we had to cancel our holiday - and cancelled the booking on 6.2.2024.
We have sent You documentation - a bank statement.
We have also sent you a copy of your petrol refund.
We still need a refund of the car rental - 604 Euro.
The only answer we get is this one (two months ago):
"Your case 811335811 is being managed by the correct department, please wait for an answer on the ticket 811335811.
Kind regards,
Marta F. "
We made one mistake. After the cancelling we deleted our account (by mistake)
Our refund disappeared from the account - and it was gone when we restored it.
604 Euro.
Somebody must have removed our 604 Euro - who has the access to do that?
We have made several complains and asked you for the refund.
No answer - yet!
