I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
Company replied
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
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The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... See more
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Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great site to navigate
Great site to navigate, reasonably priced, had what I needed, delivered quickly and the delivery driver was a star and helped me carry it onto my property.
I recommend and will use again.
31 March 2026
Reply from Ceiling Tiles UK
Hi Marc,
Thank you so much for your fantastic 5 star review! ⭐️⭐️⭐️⭐️⭐️
We’re really pleased to hear you found the website easy to navigate and that everything arrived quickly 🚚💨and at a good price. 💰 It’s especially great to know thedelivery driver made such a positive impression too!
Thanks again for your recommendation, and we look forward to helping you again in the future! 🙌🏻
Best wishes,
Lisa & the CTUK Team
Ceiling tiles delivered as requested
Ceiling tiles delivered as requested. I have been updated on the each stage of the order. 5-star service.
7 April 2026
Reply from Ceiling Tiles UK
Hi Kamila,
Thanks so much for your 5 star review! ⭐⭐⭐⭐⭐
We are really pleased to hear that your tiles arrived safely 🚚 and that you felt well informed throughout. ☎️ We pride ourselves on our communication so its good to hear! 🙌🏻
Thank you for your continued custom and we look forward to welcoming you back soon. 🧡
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Alvin,
Thanks so much for your fabulous 5⭐⭐⭐⭐⭐ review! 😊
We’re really pleased to hear you were happy with both the service and the material – that’s exactly what we aim for! 💁🏼♀️
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Thanks again for your support and we look forward to working with you again in the future! 🙌
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Marion,
Thank you for the fantastic 5⭐⭐⭐⭐⭐ review!
It’s great to hear you found the website 👩🏻💻easy to use and everything ran smoothly with your delivery – that’s what we love to hear! 🚚💨
We really appreciate you taking the time to share your experience, and we hope to see you again soon. 🧡
Best wishes,
Lisa & the CTUK Team
Start to Finish - Great Service
The communication I believe helped a great deal make this service standout - the ordering process was OK, the pictures were not the best to try and match styles.
However, once placed the order was clear, the delivery, the phone calls and follow ups have all been first class.
Would gladly use again in the future and thoroughly recommend
8 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Paul,
Thank you for the fantastic 5 ⭐⭐⭐⭐⭐ review!
We truly appreciate you taking the time to share your experience.
We’re delighted to hear that our communication, delivery, and follow-up made a positive impression, as providing a smooth and supportive service is very important to us. 👍
We also appreciate your feedback regarding the ordering process and images. This is really valuable, and we’ll certainly take it on board as we continue to improve. If ever unsure on the products you require, we will always be happy to assist. We can even send you some off cut samples in the future. 💁♀️
We’re so pleased to hear you would use us again. Your recommendation means a great deal to our team. 🙌
Best Wishes,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi Dave,
Thank you so much for the fab 5 ⭐⭐⭐⭐⭐ review!
We’re really glad you found the online ordering process easy and our communication helpful. It’s great to hear your delivery arrived quickly too. 🚚💨📦
We truly appreciate your support and your feedback and we hope to see you again soon!
Have a lovely weekend☺️
Sabina & the CTUK Team
Megan was a great help with the…
Megan was a great help with the Delivery of the Ceiling Tiles & kept me informed all the way. Really please with how Ceiling Tiles UK was with me all the way through . I really cant recommend this company enough to be honest.
8 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Richard,
Thank you ever so much for the brilliant 5 ⭐⭐⭐⭐⭐review!
We’re delighted to hear that you had a great experience with us and that Megan was able to support you throughout the delivery process. 🚚💨
I will be sure to pass your feedback onto her, as I am sure this will make her super happy. ☺️✨
Keeping our customers informed and ensuring everything runs smoothly is something we take great pride in, so your feedback really means a lot to us. 💁♀️
We truly appreciate your recommendation and look forward to helping you again in the future! 👍
Kindest Regards,
Sabina & the CTUK Team
£60 delivery charge and had better deliveries for free
Recieved delivery od goods today and at £60 delivery for 22 noise breaker ceiling tiles at nearly £10 each im shocked.
The tiles were in a pallet in a white van so didn't get to see it the driver cut the original packaging and handed me the tiles in 2 batches. Not allowing me to review before driving off or getting my signature upon review the majority are marked, scratched or ripped. For the price paid especially the £60 for delivery i expect care and prestige delivery, but instead look as they they have been shipped straight from a building site for free.
I've contacted them for a refund or new tiles as the state they are in 5 are maybe unmarked and usable, though im.not holding my breath due to not having original packaging or pallet despite no fault of my own.
**update** After raising my issue they advised this was a delivery company they haven't used before which was fair. They swiftesly responded and happily refunded me the delivery charge and 10% of my order value as a gesture of goodwill. Though the delivery was problematic I cant speak more highly of the after care and support provided to give a suitable resolution.
2 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Dean,
Thank you for your feedback. We are truly sorry to hear about your experience and the condition your tiles arrived in, it is certainly not the standard of service we aim to provide.
We understand your frustration, particularly given the delivery cost, and we apologize that you were not given the opportunity to properly inspect the goods upon arrival.
All items should arrive in good condition and be handled with care throughout the delivery process so rest assured we will be taking this up with our couriers.
We have tried to contact you via email and phone to discuss further and offer a suitable resolution for you however, we have been unable to reach you.
Please can you provide us with best time to contact you to discuss these options and we would be more than happy to get back in touch.
We really appreciate you bringing this to our attention and hope to have the opportunity to resolve this for you.
Kind regards,
Sabina & the CTUK Team
Best experience in a long while as got…
Best experience in a long while as got calls to say tiles on the way and after to check had arrived ~ dont expect that from on line. Advice on phone pre order also very good ~ recommend
2 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Paul,
Thank you so much for your kind words and for the fantastic 5 ⭐⭐⭐⭐⭐ review!
We're delighted to hear you had such a positive experience with us. 👌
Keeping our customers informed and supported every step of the way is really important to us, so it’s great to know those updates and advice made a difference to you. 🚚📞
We truly appreciate your recommendation and hope to assist you again in the future! 🙌✨
Best Wishes,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi There,
Thanks so much for your fab 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you found the ordering process simple and straightforward, and that our communication and delivery hit the mark. 🚚💨
We always aim to make things as easy and efficient as possible, so it’s great to know that came through in your experience. 👍
Once again, many thanks for sharing your feedback.
Have the best weekend! ⛱️
Sabina & the CTUK Team
Outstanding Service
Never having purchased ceiling tiles before, it was no surprise that I initially ordered the wrong ones — the size was correct, but the acoustic rating wasn’t suitable for a high-activity area.
When I contacted Ceiling UK for advice, they were incredibly quick to respond and immediately stepped in to help. They recommended the right tiles for our needs and arranged a credit for the unopened items without any hassle.
Throughout the exchange, they were highly responsive and kept me updated every step of the way. I’m genuinely impressed with the level of service and wouldn’t hesitate to recommend them wholeheartedly.
31 March 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi There,
Thank you so much for your excellent 5-star review. ⭐⭐⭐⭐⭐
We completely understand that choosing the right ceiling tiles - especially for the first time - can be a bit tricky, so we’re really pleased we could step in quickly and help you find the right solution for your space. 💪
It’s great to hear that the exchange process was smooth and that you felt well supported and informed throughout. 🤝
Providing responsive, hassle-free service is something we truly pride ourselves on, so your feedback means a lot to the whole team. 💁♀️
Thanks again for your recommendation - we really appreciate it and look forward to helping you again in the future! 🔮
Many thanks and enjoy the bank holiday weekend! 🥕🐰
Sabina & the CTUK Team
Absolutely brilliant customer service
Absolutely brilliant customer service
27 March 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Hawkar,
Thank you so much for fantastic 5 star review! ⭐⭐⭐⭐⭐
We have a brilliant team here so we are delighted to hear you found our customer service absolutely brilliant - that really means a lot to us. 😍
Thank you again for taking the time to leave us your feedback, we really appreciate it! 💙
Thanks again and enjoy your bank holiday weekend.,
All the best,
Lisa & The CTUK Team
used this company lots latetly whether…
used this company lots latetly whether ordering on website or via contacting them quick response and great delivery times highly recommend them .very satisfied
1 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Sean,
Thank you so much for your fab 5-star review! ⭐⭐⭐⭐
We really appreciate your continued support and are so pleased to hear you’ve had a great experience whether ordering through our website or by getting in touch with the team directly. 💁♀️
It’s fantastic to know you’ve found our responses quick and our delivery times reliable 🚚💨
Thank you again for your recommendation - we’re so glad to hear you’ve been very satisfied with the service! 🫶
We look forward to welcoming you back soon.
Enjoy the bank holiday weekend.
Best wishes,
Lisa & the CTUK Team
Helpful sales team
Helpful sales team, transparent, no hidden costs. Delivery on time.
18 February 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Adam,
Thank you so much for your excellent 5-star review! ⭐⭐⭐⭐⭐
We’re so pleased to hear you found our sales team helpful and that everything was clear and transparent from the start. We always aim to provide honest service with no hidden surprises, so your feedback really means a lot. 🫶🏻
It’s also great to know your delivery arrived on time 🚚💨
Thanks again for taking the time to leave us such a lovely review and we hope to work with you again soon.
Enjoy the bank holiday weekend. 🌞
Best wishes,
Lisa & the CTUK Team
Excellent customer service
Excellent customer service!
Order some ceiling tiles for work, very easy to order, secure website. Great communication keeping me up to date throughout.
30 March 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Jacqui,
Thank you so much for your lovely 5 star review! ⭐️⭐️⭐️⭐️⭐️
We’re so pleased to hear that you found the ordering process easy and that you felt confident using our secure website 😊 It’s also great to know that the communication throughout your order kept you well updated. ☎️
I can see that you also spoke with Megan throught, so I will be sure to pass your kind comments on to her too 🧡 I know she will really appreciate it.
Thank you again for taking the time to leave us a review, it really does mean a lot to us 🥰
We hope to work with you again in the future,
Best wishes,
Lisa & the CTUK Team
Excellent customer service
Easy to order, delivered quickly and on time. Customer service is fantastic, would highly recommend
19 March 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Darren,
Thank you for your fantastic 5 star review! ⭐️⭐️⭐️⭐️⭐️
I’m so pleased to hear that you found the ordering process easy and that your order was delivered quickly 🚚💨and on time. It’s also lovely to know that our customer service made such a positive impression. 💁🏻♀️
We really appreciate your recommendation and your kind feedback - it really does mean a lot to us. 🫶🏽
It has been a pleasure dealing with you, Darren, and we hope to work with you again soon.
Best wishes,
Lisa & the CTUK Team
still haven't received tiles
still haven't received tiles, no updates, have to chase myself.. 4 weeks delivery ???
11 March 2026
Reply from Ceiling Tiles UK
Hi Nyla,
Thank you for your review. We’re very sorry to hear that you’ve been left feeling this way.
We sincerely apologise that you have not received the updates you should have had regarding your order. As one of the items on your order is a long lead time item, we would usually provide updates throughout the waiting period, so we are very sorry that this did not happen on this occasion.
I have also tried to call you a couple of times to discuss this with you directly, but unfortunately I have not been able to reach you.
On this occasion, we are able to expedite your order at no extra cost, however we would just need to confirm that someone will be available to accept the delivery.
Unfortunately, some items can be subject to longer lead times depending on supplier availability, but we completely appreciate that regular communication should still have been provided throughout. We’re very sorry this was not your experience.
I have sent accross an email to you also and look forward to speaking with you.
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Maria,
Thank you for your kind 5-star review! 😊
We’re really pleased to hear that you were happy with the service and that your order arrived exactly when expected. We know how important it is to be able to rely on delivery dates, so it’s great to know everything went to plan. 🚚💨
Thank you again for choosing us and we hope to work with you again in the future. 🔮
Best wishes,
Lisa & the CTUK Team
Good service and support
18 March 2026
Reply from Ceiling Tiles UK
Hi Adele,
Thank you for your fab 5 star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear that you were happy with both the service and support you received. Our team always aims to be as helpful and responsive as possible, so it’s great to know this came across in your experience. 💁🏽♂️
We’re here to support our customers every step of the way, from initial enquiry through to delivery, so your feedback really does mean a lot to us. 🫶
Thanks again and we hope to welcome you back again soon.
All the best,
Lisa & the CTUK Team
Excellent Service
I was kept informed on how my order was progressing at regular intervals prior to despatch, I was then informed when the order was being despatched and who the carrier was and when it would be delivered, all arrived well packed with no damage to any of the product, Excellent Service
11 March 2026
Reply from Ceiling Tiles UK
H Frank,
Thank you so much for your fantastic 5-star review. ⭐⭐⭐⭐⭐
We’re really pleased to hear that you felt well informed throughout your order journey – we know how important clear communication is, so it’s great to know this made a difference. 💁♀️
It’s also lovelyto hear that your Elevate Easy Care ceiling tiles and Zentia Fission boards arrived safely and in perfect condition. We always take care with packaging, 📦 so your feedback means a lot. 🙌
Thanks again for your kind comments and for choosing Ceiling Tiles UK – we hope to welcome you back again soon.
Best wishes,
Lisa & the CTUK Team
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