Cedar & Moss Reviews 4

Cedar & Moss
We ordered beautiful sconces from Cedar & Moss for a home renovation project, and the quality is outstanding. Sarah in customer service was polite, professional, and incredibly attentive; she guided us through some replacement logistics with care and precision. Navigating exchanges and shipping with luxury items can be tricky, but Sarah went above and beyond to make everything right. I truly appreciate her dedication and Cedar & Moss’s commitment to exceptional customer service.

This is my third order from Cedar & Moss for a whole-house project, and once again, I'm thrilled with my purchase. The quality of their lighting is top-notch—each fixture is beautifully crafted. Installation is consistently easy, and I really appreciate that extra small parts are always included, which is a thoughtful touch. Their customer service is great, shipping is always on time, and the lights are well-packed in environmentally conscious materials. I give this company my highest recommendation!

We purchased two Theo 6” fixtures from Cedar & Moss and we couldn’t be happier. We love the style and buying US-made was important to us- the quality is top-notch. They assemble upon order and we paid for expedited assembly. My fixtures shipped faster than expected. Their phone and email customer service blew me away, extremely friendly and helpful. We will definitely order from them again!

Honestly, I really liked the four lights I ordered but when the contractor finished the room they were to go in, they just didn't go. I phoned the company as we were outside the return window. They were kind and reasonable on the phone and told me to repackage them carefully and send them back at my own expense. It cost me over $150 to send them across the country. Five days later I received an email saying that they could not accept the return as the brass "showed fingerprints" and "scratches on the screw holes." They offered to send them back to me but no return of the excessive shipping costs and original costs. Complete waste of time and money. Beware - you better be darn sure these are perfect as there is basically NO RETURN POLICY.