CCL Computers Reviews 

I purchased a brand new gaming PC from this company, and it broke down within just one day.

I requested a like-for-like replacement, which I believe is reasonable for a brand new product. However, I was told the unit needed to be inspected first. After waiting for one week, I had to chase them myself before they finally informed me that the motherboard was faulty and required repair.

When I asked how long the repair would take, they were unable to provide any timeframe at all.

I tried to offer reasonable solutions:

I offered to pay extra to upgrade the motherboard, but they asked me to pay £43 labour plus the full cost of the new motherboard.
I also suggested paying extra to switch to a different PC, but this was also refused.

In the end, I am the one expected to wait indefinitely for their problem.

This PC was meant to be a birthday present for my child. The birthday has already passed, and now it has been almost a month without receiving a working PC.

I have:

Filed a complaint → No response
Requested a refund → No response

Based on this experience, I seriously question whether the product sold as “new” was actually refurbished or previously repaired, as a genuinely new product should normally be eligible for a quick replacement from the supplier without such a long delay.

I strongly advise others to be cautious when dealing with this company.

Very good price, delivered on requested date, item received as expected. Perfect, thank you.

I ordered a new pc case and case fans which arrived quickly and well wrapped. All now installed.

The price was also very reasonable.

I would recommend CCL computers.

Bought GPU from these as it was "in stock" and fair price.
They sat on the order and then out of the blue cancelled saying the supplier has raised the cost and therefore won't honour my purchase. Absolutely appalling!
First of all don't say it's in stock if you buy from supplier at time of purchase!
Secondly, honour your price you display, this shows your no better than an Amazon market place reseller.
What a pathetic company.
I have wrote to them for more on the matter, so far, nothing.

Excellent experience with these guys again. Have bought components previously but purchased a prebuilt system this time. Good price, speedy delivery and exceptionally well packaged. Will definitely recommend to others.

CCL Computers was excellent from start to finish. Great range of components and laptops with clear stock info. Ordered a graphics card and PSU both dispatched same day.

I'm not going to waste my time writing a book here but will say if you work for your money and don't mind throwing it down the drain spend it with this company they will gladly sell you a faulty motherboard and pull the those pins look bent when you try to return it.

Great service and price and delivery was also first class would recommend these guys great job all Thanks 🌟🌟🌟🌟🌟

Ordered CPU cooler for new build, arrived quickly.

I have used this company for over 10+ years now..

The customer service is second to none (Thank you, Martin, Ryan and Oliver). Their prices and products have always been great, never had an issue. They always go above and beyond to help. Customer for life here!

really impressed with CCL Computers. Ordered a custom build-great component selection and pricing. Highly recommend for anyone building or upgrading.

Ordered a Aio for delivery, was very well packaged, dispatched was really quick and delivered in a few days. Really great, competive pricing on products I've compared with other sites. I will be making another purchase soon for some other bits. I would definitely recommend them.

Brilliant experience from start to finish. Order a custom a PC and it arrived well-packed exactly as specified, and runs flawlessly.

Great service from CCL, selected Saturday delivery and it worked perfectly getting my product by Saturday lunchtime. My graphics card was perfectly packed in a very solid box - my flatmates thought I’d bought a whole new PC it was so large. Would definitely choose CCL again.

CCL Computers is good computer company. all computer parts available I purchase parts my experience good. I like it.

Supposedly Brand new - Asrock x870 Riptide came with damaged cpu socket pins.

Installed a new 79800x3d onto the above mb and wouldn't boot.
Found to be faulty pins on the mb socket. Refused warranty as I installed the cpu on it. Which is what im suppose to do. Yes didn't check pins prior as I thought I wouldn't need to as it was "new". Also no visible damage, have to look very close zoomed in.
Been building PC's from 2008. I know how delicate pins are, so always build with caution and care.

Customer service are a joke and only want your money and not to be held to blame. Even after buying several components from here.

Avoid buying from CCL even if its last resort. Because if you get a damaged part sent. You are not getting your money back or exchanged.
Go to Overclockers.co.uk or Scan.co.uk

Edited to reply:
All order numbers have been sent for the motherboard.
Don't waste your time looking into it further. Its an excuse to reply. If you just looked at the support emails within the last week you would of seen my emails.
No need for any further replies from anyone from CCL.
Your CS is so poor there is a reason why you don't let reviews on your actual website.

Edit: Asrock themselves sent out a replacement after investigating. Thankfully Asrock know how to run a business and stepped up when you failed a customer.

UPDATE: 2/4/26: CCL’s claim that they "previously advised" a return is factually incorrect. Before I initiated a Section 75 claim, CCL’s official position via email was that they would not offer anything—no compensation for the damaged packaging, no refund of the failed £6.00 delivery service, and no recognition of the 2 days of annual leave I lost.
​Their only "offer" was a "Manual Inspection" of functional hardware—an obstructive stalling tactic.
​I have already emailed CCL the full photographic evidence log, including:
​GPS proof showing the courier at the WRONG STREET on Friday.
​Photos of the CRUSHED retail box delivered on Sunday.
​I am not returning a high-end "Golden Sample" card because of your service failure; I am seeking a fair partial refund for the proven damage and the failed delivery service you were paid for.
​The Manchester Evening News, Bolton News, and my bank (Mastercard/Section 75) now have the full evidence log of your initial refusal to help. My 16:30 deadline stands.

UPDATE: CCL have now responded, but they are still refusing to refund the failed 'Premium' delivery fee. Instead, they are demanding I return this £850 card for 'inspection' to 'advise' me of a result later. I have already provided photographic proof of the delivery failure and the damaged box. They are essentially holding a resolution hostage behind more hurdles. I will not be bullied into returning working hardware just to get a £6 refund I’m legally owed.

I purchased a high-value NVIDIA RTX 5070 Ti and paid for 'Premium' delivery. What I received was a masterclass in poor service and a total lack of accountability.
​The Delivery Failure:
Despite being home for two days of annual leave plus my final day off, the driver failed to deliver. I had to act as my own private investigator to find out why. The photographic 'proof' provided by the courier clearly showed the driver stood on an entirely different road. I was 'trapped' in my house until 2:00 PM on my day off waiting for a delivery that was never coming to my door.
​The Product Condition:
When the card finally arrived, the external packaging was shredded and the GPU box itself was crushed. For High Value
hardware, the resale value is now permanently impacted by the state of the packaging.
​The 'Support' Experience:
After 3 emails, starting Saturday untill Tuesday midday i finally got a response. After three more emails, I finally received a basic apology. However, when I requested a fair resolution for the breach of 'Premium' service and the damaged packaging, I was told by 'Dan' and a 'Senior Colleague' that they are 'unable to offer any refund or compensation.' They won't even refund the £6 pound odd delivery fee.
​CCL has essentially taken my money for a guaranteed service they didn't provide, ignored photographic evidence of their own driver’s error, and left me with a damaged box.
​Conclusion:
If you value your time, your money, or the condition of your high-end hardware, look elsewhere. I am now forced to escalate this to a Section 75 claim with my credit card provider and report the matter to Trading Standards.
​An absolute shambles of a customer experience

CCL Computers company is great and very good company. Fast priority delivery all customer happy.

CCL has been my go to website for PC Hardware for years. They never let me down once and they customer service is simply exemplary. Thank you