CCL Computers Reviews 

32,630
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 933 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive pricing, and well-packaged products that consistently arrive in perfect condition. People also mention that the online ordering process is very easy to navigate and that the support team is genuinely helpful whenever inquiries arise. However, some people mentioned experiencing frustrating issues with delivery delays, missing components from their orders, or inadequate packaging that unfortunately resulted in damaged goods. Reviewers additionally noted difficulties regarding complicated return procedures and a lack of proper assistance from customer service when attempting to resolve these specific problems.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive promptly, work perfectly, and are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive on time and... See more

Order

Consumers find order to be positive, highlighting prompt processing, fast delivery, and helpful... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great value... See more

Service

People report positive experiences with service, highlighting excellent and fast assistance from staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a 9070xt Taichi 30 mins before cut off time for shipping next day delivery, card arrived next morning via dpd in perfect condition. Very happy with both card & the service provided by CCL :)

Rated 5 out of 5 stars

I had to return a faulty item, was checked, confirmed faulty and replaced in very quick time. On the back of that CCL assisted with a totally unrelated problem where the Customer services went above... See more

Rated 5 out of 5 stars

"I can honestly say CCL Computers (cclonline.com) is a fantastic company. I had a nightmare experience trying to buy my first PC elsewhere and was scammed out of £900 by Gamer-PC. I strongly recommend... See more

Rated 5 out of 5 stars

Ordered a Aio for delivery, was very well packaged, dispatched was really quick and delivered in a few days. Really great, competive pricing on products I've compared with other sites. I will be makin... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Drives and Storage Service

Written by the company

With over 23 years' of supplying IT components and PC building experience, you can trust CCL to build your perfect PC. CCL build an award winning range of PCs from great value family PCs to state of the art custom gaming rigs. You can choose from our most popular models in stock for speedy delivery, or you can have a PC individually designed for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(32,630)

851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good experience first time shopping with CCL

Cheapest price at the moment for the GPU that I was looking for.
Was informed that I would get my order no later than Tuesday and for it to turn up on the Sunday I was pleased.
My only concern was the packaging of the GPU but it all turned out ok so can't complain at all.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Delivery arrived promptly, competitive pricing for components. I had one issue with a discount code but the sales team dealt with it.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor packaging on items over £1500 I…

Poor packaging on items over £1500 I believe this resulted in a damaged motherboard which they supposedly concluded was a bent pin due to customer user. During the returns process customer service was unable to answer basic questions. Competitive prices but doesn’t match the customer experience wouldn’t buy from them again.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Great Company, which I will use over and over again. This last order was fulfilled in full and on time and They gave me updates as my order was put together and tested.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I was lucky enough to have been able to…

I was lucky enough to have been able to purchase:
Kingston FURY Beast RGB 64GB (2x32GB) 6000MT/s DDR5 Memory Kit.
just before prices went on the rise thanks to CCL Computers for having this sale. The delivery was on point and my server will be up sooner than originally scheduled... thank you CCL Computers.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Game over man

Game over man. Terrible customer service. Wanted to return an unopened computer item, having just finished my computer build. Just buy from a company who cares about customer relations and avoid this seller.
Also enquired about what to do if an item was faulty (if this were to happen in the future) and was told to look at the website, rather than refer to the Consumer Rights Act 2015.
A perfect example of how not to run a company.
0 stars.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid using them, terrible service!

Avoid using them! Have ordered multiple items and one of them was delivered at the main door next to the street claimed it was handed to me around noon whilst i was at work until late afternoon. I tried to get in contact with customer service. Got a reply somehow from Peter after 3days telling me to wait additional 7-14 working days. Not hearing from them i emailed them on the 13th day and again i got a reply to wait as they will look into it.

9 February 2026
Unprompted review

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