Cayman Auto Services Reviews 

517
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic from the first contact through to paying the bill. Friendly, respectful, polite and most of all know their stuff. Diagnostic’s first, followed by a breakdown of what is needed and costs.... See more

Company replied

Rated 5 out of 5 stars

I live over in Jersey channel island and it’s hard to find people with roof experience, so I googled and came up with these guys on the mainland UK,and I’m so glad I did as they have completely ende... See more

Company replied

Rated 5 out of 5 stars

I had problems with My BMW Z4 metal folding roof not operating and getting stuck partly open. I live in north Kent and found out about Cayman autos in Redhill on Z4 websites, and booked my car in f... See more

Company replied

Rated 5 out of 5 stars

Brilliant all round! We live in Devon and couldn’t find anyone to fix roof problem on my c200in the county except a Mercedes main dealer at three times the cost charged by Cayman! Courteous, thorough... See more

Company replied

Company details

  1. Auto Repair Shop

Written by the company

We are the experts in mechanical hood repairs and Cayman Autos is one of a kind in the UK. We will find the most cost-effective and practical solution to the mechanical roof repair on your convertible hood or Panoramic sunroof. We also specialise with water ingress issues. If water is a problem with your convertible roof or sunroof, we will locate the point of entry and carry out repairs to resolve. We have a huge customer base from all over the country and further. We are happy to discuss and suggest options available to you if you are not local to Redhill. Please call to discuss.


Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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No recent history of asking for reviews

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4.9

All reviews

(517)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Audi A4

Second time to Cayman. First to fix a delaminating hood a few years ago. This time for new top lock motor.
Cannot recommend them highly enough. Do one thing and do it better than anyone else and you've got happy customers.

11 October 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the great 5* Review!

Rated 5 out of 5 stars

Absolutely Faultless.

Excellent all round with Expertise, Price, Communications & Customer Service. Cost me fraction of the price of what my local Volvo service centre had quoted and had abundantly more experience with diagnosing faults.
I had to travel a considerable distance from Essex, but I was dealt with quickly and transparently with the fault diagnosed and rectified in a matter of hours.
A nice walk into town kept me occupied whilst they got to work, and I would have happily travelled much further for this level of service and cost saving. The cherry on the cake was the friendly atmosphere and nature of everyone making all customers feel valued and important.
If you own a convertible this must be your go to. They really do know their stuff and put the so-called dealership experts to shame.

6 October 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the 5* Review!

Rated 5 out of 5 stars

Very Happy

Excellent service, roof works better than ever!

21 September 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the great review Dan!

Rated 2 out of 5 stars

Went for a diagnostics which took 6…

Went for a diagnostics which took 6 hours, said they knew what the issues were discussed the options with me said they’d give me a follow up email with pricing and parts etc, ended up never getting back to me and ended up going else where to have the work done

1 April 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Hello,

Thank you for your review.

This sounds very unusual and not the experience we like our customers to have with us. Please can you kindly confirm your registration number so we can look into this?

Kind Regards
Millie @ Cayman Auto Services

Rated 5 out of 5 stars

Contacting Cayman was my third attempt…

Contacting Cayman was my third attempt to find someone who could diagnose the fault with the roof on my 1995 Audi 80 2.6 Cabriolet. They pride themselves in a 100% diagnosis success rate and I can understand why. It took some time, which was not an issue, but it was clear that they would not be beaten! Some replacement parts and part wiring loom installation later I have my car back and it is again a joy to drive with the hood down in this weather. I cant thank Paul and the team enough for their time and professionalism. They really are the EXPERTS in this automotive field and I urge anybody if they have a problem with their folding hood/roof to give Cayman Auto Services a call in the first instance. You will not regret it.

15 July 2022
Unprompted review
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Reply from Cayman Auto Services

Thank you for the great Review!

Rated 5 out of 5 stars

Cayman keeps you dry

Cayman Auto's have just cured a long annoying problem with the roof on my BMW 3 series convertible. I write to thank Paul and the staff for their tenacious work in sorting out the problem. The Cayman professionals have ensured I keep dry at all times and made me grateful, relieved and very happy.

21 June 2022
Unprompted review
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Reply from Cayman Auto Services

Thank you for the great Review Robert!

Rated 5 out of 5 stars

My SLK roof was repaired very quickly…

My SLK roof was repaired very quickly after my local Mercedes specialist struggled with it. All the work was done in a day, for less money than I had imagined. First class communication, knowledge,and service. It’s a 500 mile round trip for me, but definitely worth it.

8 June 2022
Unprompted review
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Reply from Cayman Auto Services

Thank you for the excellent review Huw!

Rated 5 out of 5 stars

Thankyou Cayman autos AMAZING service !!!

Thankyou Cayman autos, superb experience from the moment you replied to my Web enquiry right through to the same day diagnostic and repair for my W209 CLK. Theankyou Millie Paul and the team I won't hesitate to recommend your fantastic service.

19 May 2022
Unprompted review
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Reply from Cayman Auto Services

Thank you for the wonderful review Darren!

Rated 5 out of 5 stars

Took my Z4 to Cayman at the weekend

Took my Z4 to Cayman at the weekend. Was expecting a large bill. Had a call back from them after having had my car for a couple of hours or so. No faults found other than engine needs to be running to operate the roof suggesting possible issue with the battery. They serviced the roof mechanisms etc and this was all included in the price of the diagnostics. Very friendly, helpful, knowledgeable and honest service and staff. Excellent. Would highly recommend.

25 April 2022
Unprompted review
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Reply from Cayman Auto Services

Thank you for the 5* Review!

Rated 5 out of 5 stars

First class service and personel

Thanks to Cayman Autos for analysing and fixing the fault with my BMW Z4 roof.
This is a thoroughly professional company and a delight to deal with.
Millie in reception made the booking stress free and kept me up to day along the way with cost and estimated completion time.
Paul made sure I was happy and personally took charge of the handover.

25 April 2022
Unprompted review
Rated 5 out of 5 stars

peugout 207cc

Many thanks for the repair on my sons car, my experience was good ,excellent helpful people from the office staff to the shop floor. in particular Paul.. many thanks Steve Andrews

14 April 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the great review Steve!

Rated 5 out of 5 stars

2nd time I have used Cayman Autos and…

2nd time I have used Cayman Autos and always impressed with their honesty, professionalism and quality service.

8 April 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the great Review!

Rated 5 out of 5 stars

Passionate roof service.

I had my trusty 2003 Smart Passion Coupe roof cleaned and reproofed by Cayman Auto Services and when I picked it up yesterday I genuinely thought they had replaced it with a new one. They have done an AMAZING job at, in my opinion, an unbeatable price.
Thank you Cayman for a super friendly, professional service. I am more than pleased with the result.

26 March 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the great Review!

Rated 5 out of 5 stars

Mercedes E class 2018

We own a Mercedes E class 2018, And we had a problem with the convertible roof of the car. I got recommended to Caymen auto services who fixed the roof , i would just like to say the company were very professional and they were aware of the problem and fixed the issue with this particular model, fantastic service and a lot cheaper than Mercedes. So pleased I made the call

16 March 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the great review Peter! We're so happy you are pleased with our work and service provided.

Rated 5 out of 5 stars

Great 'secret specialist' firm, deserves to be much better known!

Great team of specialists, no nonsense and no time-wasting. Proper service and skills, good clear explanations, and amazing value compared with main car agents. Anyone who owns a convertible should know about this excellent place.

Incidentally if you need to get to them from across London to pick up your car, it's only half an hour on the Thameslink. Very handy.

24 February 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the great review Dr Miles!

Rated 1 out of 5 stars

Confusing….

I asked for a quote to replace the motor which raises and lowers the hood.

The girl said that it would be sensible to confirm the diagnosis. This would cost £95.
She said I wouldn’t get charged if it was the hood motor and I went ahead with the work but if the diagnosis showed that it wasn’t the hood, I would get charged even if I went ahead and got the work done.
This doesn’t make any sense to me.

26 January 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Hi Kate,

Sorry to hear you are confused. Maybe you could give us a call so we can explain the process in better detail? We really wish you had said you didn't understand and gave us the opportunity to explain, rather than leave a 1 start review on a misunderstanding. Please do give us a call on 01737 761599.

Many Thanks
Millie @ Cayman Auto Services






Rated 5 out of 5 stars

I was having trouble with my roof on my…

I was having trouble with my roof on my bmw 1 series,can’t thank cayman enough ! Fantastic company from start to finish,great price & they was able to fix my roof in a couple of hours
Highly recommend brilliant service

17 January 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you for the great review Stacey!

Rated 5 out of 5 stars

Excellent customer service, 10/10 from start to finish

Had issues with my roof on my Audi A3 and after being quoted thousands of pounds by other garages and Audi, I found Cayman on a Google search and after booking it in for a Diagnostic (which was cheaper than others) they found the fault and quoted me a very cheap price and the total repair was completed within 2hrs plus as I had a repair done I was able to take advantage of the roof service for half price which I am so happy I did as the roof now looks and works like car came off the assembly line, plus the staff’s customer service professionalism was excellent..
My whole experience with this company has been a 10/10 and I absolutely recommend them.

14 January 2022
Unprompted review
Cayman Auto Services logo

Reply from Cayman Auto Services

Thank you Mark!

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